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Start your review of Andrea Henderson.
Andrea Henderson
Andrea Henderson at Southside Kia
Refer Me
4.6

Andrea Henderson | Page 2

Service Advisor

Southside Kia

9401 Atlantic Boulevard
Jacksonville, FL 32225

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Languages Spoken

English English

17 Reviews of Andrea Henderson

September 20, 2019

Dealership Rating
Employee Rating

"Angel"

- Janie

I brought my car in for service and Angel was my service person. Angel is a true professional and kept me up to date on my car. Angel was so helpful. My car was done in a timely fashion and I was on my way. Thank you doing such a great job service department and Angel.

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Recommend Dealer
Yes

May 14, 2019

Dealership Rating
Employee Rating

"Service after the SALE is what's IMPORTANT"

- SeaSalt47

EXCELLENT customer service from Anthony Pryor , Ray Caraballo , and Andrea.Henderson. Thanks so much KIA ! A great team. For 5 years you have serviced my Soul.

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Recommend Dealer
Yes

Other Employees Tagged: Reinaldo Caraballo , Anthony Pryor

December 12, 2018

Dealership Rating
Employee Rating

"Excellent customer care!"

- diverbud

The service dept. at this dealership really seems to take pride in exhibiting personal pride in making you, the customer, feel like their most-valued customer; they kept me fully appraised on the status of my car being serviced and finished in less time than I was told it would take, as busy as they were. I really felt I was a VIP, not just another face in the crowd. This is what top-level customer care is all about.

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Recommend Dealer
Yes

November 07, 2018

Dealership Rating
Employee Rating

"Long wait times!!! "

- Michael

I called a week ahead to schedule an appt. I got an appt, then had to wait a extra 2 hours longer than I was told!!! This happened twice"!! DO NOT go!!! That is unless you have nothing to do on Saturday!!! I was told that the scheduling is done by an 3rd party company, however when I made the second appt Andrea was the one that scheduled my appt at the dealership because I made the appt with her before I left for the next Saturday!!!

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Recommend Dealer
No

Other Employees Tagged: Randy Lewis

October 05, 2018

Dealership Rating
Employee Rating

"Services "

- derronnenins@gmail.com

Everytime I need my Kia serviced I go to Southside Kia and their customer service is excellent and pricing is fair. As a result I come to that location rather than going to orange park Kia

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Recommend Dealer
Yes

Other Employees Tagged: Reinaldo Caraballo, Randy Lewis

August 26, 2018

Dealership Rating
Employee Rating

"Midnite’s service "

- Midnite 11

I love the service department!! Always so nice! Ray always gets me taken care in a timely manner! And if Ray not there yet Andrea steps in makes sure everyone is taken care of! They are a tag team in service! Only dealership I don’t mind the wait!! Love this place! Been loyal customer here for 5 yrs now!

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Recommend Dealer
Yes

Other Employees Tagged: Reinaldo Caraballo

August 07, 2018

Dealership Rating
Employee Rating

"Recall"

- Niro1

I had to call and even came in once with a scheduled appointment before my car was finally serviced. There was a problem with the parts. You guys said you’d call me when they came in but never did. I called and was told you were struck by lightning and to call back. I called and reached Mike- who said he’d call me back after checking for the parts and did not call me. I called again and reached Chris. He was great. Within minutes he told me the parts were in and made my appointment. When I brought my car in I was greeted by Andrea? A lovely young lady who was extremely thorough and efficient. So the last two people I encountered were amazing so I was happy with the end result.

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Recommend Dealer
Yes

Other Employees Tagged: Michael Siech , Chris

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