Andrew DiFeo | Page 17

The best experience I have ever had buying a new car, and being 75 years old, I have bought a lot of new cars in my life. The dealership and the car are nothing but top notch. Nothing is left to chance. being 75 years old, I have bought a lot of new cars in my life. The dealership and the car are nothing but top notch. Nothing is left to chance. More

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I couldn't have asked for better customer service! I told David Bunn (sales consultant) what particular car I was interested in, which included a particular color, model, and price range. David did some sear David Bunn (sales consultant) what particular car I was interested in, which included a particular color, model, and price range. David did some searching for me and emailed me within a couple of days! The car was exactly what I had been looking for and it was exactly what I could afford. Andrew Difeo (owner) emailed me with photos of the car in a timely manner. I normally would not make such a purchase over the phone/email, but Mr. Difeo was so helpful and sent photos at every angle-and he worked with my price range. He also guaranteed me that I was not obligated to buy the car if I was not satisfied once I saw it in person. No other dealership offered to go this extra mile... Mr. Difeo had the car delivered to me the very next day in Gainesville! The delivery guys actually worked outside of normal business hours, just to make sure I got the car that day as promised. The car was detailed inside/out and looked fabulous-just as the pictures showed. I was more than satisfied when I saw it being driven down my drive way. I signed the buyers orders in total confidence. Thank you Hyundai of St. Augustine for making my car buying experience so wonderful!!! More

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Most car buying experiences are exhausting, and frustrating! I have personally swallowed several times a bitter pill of my previous vulnerabilities to settling for a car purchase that I began to r frustrating! I have personally swallowed several times a bitter pill of my previous vulnerabilities to settling for a car purchase that I began to resent not long after I drove the car off the the lot, due to unavoidable high pressure sales, exorbitant loan interest rates, and an immediate upside down depreciation. I finally hit the jackpot at Hyundai of St. Augustine! I can save you a lot of headaches, and wasted time if you read about the phenomenal almost unheard of experience at Hyundai of St. Augustine! Don't just settle for the frustrated car buying experience or for a car that you do not like or is not worth the cost even before you drive it off the lot. A car that takes a nose-dive in value before the ink dries on your contract and your first loan payment! So, if you want a car buying experience that scores huge marks in customer service, friendliness, professionalism, and purchase price, your only stop needs and should be Hyundai of St. Augustine, Florida, regardless of where you live in the state, and even out of state! They deliver! First of all, I put in hours of Internet research to determine which cars were getting the best objective, non-biased consumer reviews in terms of dependability, realiability, stability, gas milage, safety, insurance, warranty, appreciation value, and how to maximize my savings using my various power buying memberships such as Sam's Club, AAA, NEA, and etc. My research consistently produced Hyundai cars. I decided to negotiate what I found to be a fair purchase price for either a 2011 or 2012 Hyundai Elantra. Armed and empowered with the price that I wanted to pay for the car, I confidently went to several Hyundai dealers to find my car. I was determined to stick with my mission to negotiate the price of the car only, not financing. I made sure that I didn't have a sense of urgency, and that I had plenty of patience. I didn't go to the car lots hungry, tired or in a hurry! I made short work of aggressive, self-serving salesmen at dealerships in Ocala, Orlando, New Port Richie, and Tampa that asked too many questions, who would not stick to price negotiation, and who wanted to steer me to other cars because they didn't have the inventory of the car that I wanted. The 2011 Elantras (new design) were difficult to find, and the 2012 Elantras were almost non-existent, except for a few top of the line models with leather, GPS navigation, etc. Apparently Hyundai did not foresee the incredible sales of this sleek, smooth, cost-saving, well-appointed, solidly built model! Dealers have been scrambling for inventory while Hyundai increases the production of the 2012 Hyundai Elantra! I negotiated a truly fair price,far below the thousands of dealer add-ons at my local Hyundai dealer, dollars out-the-door, including a new tag, sales tax, and title, for a black with gray interior 2012 Hyndai Elantra, A/T, with a Preferred Package, which includes 16 in. alloy wheels, fog lights, blue tooth technology, XM radio, etc. This car is a very sporty style with a tight, controllable steering, ample leg room and trunk space, and great gas mileage! You and your car will get lots of admiring looks! This car makes a definitive statement that I like superior style, substance, and savings! When I called Mr. David Bunn at Hyundai of St. Augustine, and asked him if he could meet the price with this car, he basically met it on the first OTD price! It shocked me, so I wasted no time in accepting the offer, and contacting my Florida Credit Union! I have never visited the dealership! I negotiated everything on the phone and via email! Once I got the price commitment, I asked for the purchase order to be FAXED to my credit union, Florida Credit Union, Ocala, Florida, for pre-approval! I got the VIN number of the vehicle, and secured the insurance. Obviously, I was confident! I had a previously planned a weeks vacation out-of-state, and really had counted on having my vehicle. Mr. Andrew Difeo, the Owner/General Manager of Hyundai of St. Augustine, while Mr. Bunn was on his vacation, communicated with me directly, and timely, daily, including Sunday, and aarranged for the delivery to my front door in Ocala, Florida, which is more than two hours away, for a beautiful 2011 Hyundai Sonata, clean, and with a full tank of gas! The only thing he requested was a copy of my driver's license, insurance binder, and credit union pre-approval letter. They had never met me, nor had they received one red cent! Without a doubt, they were confident, and trusting in me as well! While on vacation, I received updates, and finally a notice that my car had arrived, and was being inventoried, and prepared for delivery to me! That's exactly what they did! On Monday, August 1, 2011, Mr. David Bunn himself, delivered my 2012 Hyundai Elantra, with that unique new car smell,less than 150 miles, and a full tank of gas, to me at the Florida Credit Union, in Ocala, Florida! I presented the payment of my car, and received two remote keys, installation of my car mats, cargo net, and an overview of how to set up the clock, blue tooth, and radio controls. Mr. Bunn picked up the 2011 Hyundai Sonata, clean and with a full tank of gas! I feel very good about my purchase! I am proud to be part of the Hyundai of St. Augustine, Florida family! I know that they have great, old-fashioned, no-hassel, honest to goodness customer care before, during, and after the sale! They will arrange, free of charge, a follow-up inspection and my first oil change! I am already thinking about my guaranteed trade-in value for my next new Hyundai in a few years! I don't think that I am just a lucky person, but because of negative car buying experiences through the years that have costs me thousands in fees, interests, etc. I decided to work for myself, and not the dealer! I was committed to making sure that I would never again pay more for a car, receive aggressive, unreliable customer service, disrespect for me as a customer and my hard-earned dollars. Like a new love who erases all the unpleasant memories of too many bad relationships, Hyundai of St. Augustine, the only true, number one dealer in Florida, restored my faith in the excitement, and fun in buying a car, and that good, caring honest car dealers, and salesmen really do exist! Don't think about it! Just call or email Mr. David Bunn! I expect that you will also have the best car buying experience of your lifetime! Tell them that Brenda Green, Ocala, Florida, sent you! Good luck! More

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The purchase process was the most user friendly experience I have ever had purchasing a car. I received the immediate attention seconds after sending an e-mail of my interest in purchasing a vehicl experience I have ever had purchasing a car. I received the immediate attention seconds after sending an e-mail of my interest in purchasing a vehicle. As the result of the attentiveness by the owner and staff on line, my wife and I decided to travel 45 minutes away to which have no regret. Our visit was very straight forward, the price was within the expected price based on my on line research. They made all the necessary improvement on the used vehicle we were interested. By the time we return everything was done & the final purchase took less than 45 minutes for the exact price that I was quoted the first day. My daughter Vianca is a very proud and happy owner of a 2011 Tucson from the Best Hyundai Dealer in Jacksonville I have experienced during my search. My son Moises is already considering purchasing his next car after graduation here. Thank you all at Hyundai of St. Augustine for exceeding our expectations and going above & beyond to meet our needs. The Santana Family More

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From the purchase of one automobile to the leasing of a second automobile and then to the servicing of both vehicles their was'nt a thing they would not do to make you a satisified customer. second automobile and then to the servicing of both vehicles their was'nt a thing they would not do to make you a satisified customer. More

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This dealership amazes me every time I walk in to This dealership amazes me every time I walk in to purchase a vehicle. I approached the ownership, managers and my salesman, Joey Cassata, about a This dealership amazes me every time I walk in to purchase a vehicle. I approached the ownership, managers and my salesman, Joey Cassata, about a very sensetive subject pertaining to a car that my wife and I recently purchased. Unforseen circumstances presented themselves and the store had to replace my vehicle. All parties agreed on a new premise and my wife and I concluded another agreement to replace the one in question. Most dealerships would of shooed us out ther door and say "too bad", but Hyundai of St. Augustine solved the problem to our satisfaction. This is the fourth vehicle that we have purchase and we love our Azera!. I cannot stress enough to shoppers out there that there is only one place to shop. Their customer satisfaction is "over the top". Congratulations to everyone!!! Mary & Joe Lando More

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We have purchased three vehicles from this dealership and I highly recommend them for any of your motoring needs. From the owner, managers and sales staff, especially Joey Cassata, their number one objective I highly recommend them for any of your motoring needs. From the owner, managers and sales staff, especially Joey Cassata, their number one objective is to keep the customer first. They are, hands down, the most customer friendly dealership in the southeast. Keep up the good work!!! More

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The day we went to Hyundai of St Augustine we were expecting to test drive and research further a new 2011 Santa Fee for my mother-in-law. However after getting to the dealership and being greeted by expecting to test drive and research further a new 2011 Santa Fee for my mother-in-law. However after getting to the dealership and being greeted by the owner who immediately provided us with a courteous and knowlegible sales person we became excited about the process. Additionally, the dealership had on the lot (in the showroom) the exact color Santa Fee and options my mother-in-law was interested in. After test driving the Santa Fee and working directly with the dealership owner/management to finalize our sale in hindsight it was one of the most pleasant car buying experiences we have ever had. We would definitely recommend to anyone using this dealership to purchase of Hyundai. More

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We had decided on the car - a Genesis - before we went, but the combination of professionalism + friendliness was unique. The entire process from "getting acquainted" to test drive to obtaining the car and but the combination of professionalism + friendliness was unique. The entire process from "getting acquainted" to test drive to obtaining the car and closing on the financing couldn't have been handled any better. More

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My husband fell in love with the Sonata outside of a Publix one day, and was insistent on making it work for us! We had a large SUV to trade towards a lease on a new Sonata. We knew exactly what we wa Publix one day, and was insistent on making it work for us! We had a large SUV to trade towards a lease on a new Sonata. We knew exactly what we wanted and how much we could pay, and Demetrius and Andrew made it work for us! They didn't pressure us to spend more than we could, there were no hard sales, none of the obnoxious going back and forth with the manager, getting to see if he "could" lower the price. It was definitely a pleasurable experience, and it's a wonderful car. The length of time it took was pretty average to get everything worked out(I've been through longer and I've been through shorter), but we drove our new Sonata home the same day. I highly recommend these guys!!! More

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