Andrew Horne
Andrew Horne at Mercedes-Benz of Princeton
Refer Me

Andrew Horne | Page 12

Service Advisor

Mercedes-Benz of Princeton

2910 U.S. 1
Lawrence, NJ 08648

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4.8
123 Reviews

Dealership Experience

19 yrs, 6 mos

Industry Experience

29 yrs, 6 mos

Languages Spoken

English English

4.8

123 Reviews

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123 Reviews of Andrew Horne

March 03, 2020

Dealership Rating

Always a pleasure I appreciate the quality of service received at Mercedes-Benz of Princeton. Thanks for getting me in and out on short notice. Victor you rock! More

by theskylight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 03, 2020

Mercedes-Benz of Princeton responded

Thanks for your kind review. It is a pleasure to hear that you had a great five star experience with us. Please do not hesitate to reach out with any questions, comments, or concerns. Enjoy your new Mercedes-Benz and we look forward to seeing you again. Joseph Hobbs Internet Manager jhobbs@mbprinceton.com

February 28, 2020

Dealership Rating
Employee Rating

John was amazing and he helped me a lot when i was in there returning my car and he made sure i left satisfied. I would love to give him 5 star because he truly deserves it. More

by ahmed.tousif883
Recommend Dealer
Yes

Other Employees Tagged: Alex Shaparin, Brian McCoy, Jeffery Hirtler, Victor Rivera, Robert John Lisi , Miguel Cruz, Paul Karkenny, Gary Napierkowski Jr.

Mar 03, 2020

Mercedes-Benz of Princeton responded

Thank you for your first-class review. We are glad that our team was able to make your sale painless! Good luck with your new Mercedes-Benz! Joseph Hobbs Internet Manager jhobbs@mbprinceton.com

February 12, 2020

Dealership Rating
Employee Rating

The service is good and well organized. The waiting was not long and food is decent. I really enjoy the whole service with the dealership! More

by FangZhang
Recommend Dealer
Yes

Other Employees Tagged: Brian McCoy, Jeffery Hirtler, Linda Tague, Victor Rivera , Miguel Cruz, Paul Karkenny, Ana Rivera

Feb 14, 2020

Mercedes-Benz of Princeton responded

Thanks for your kind review. It is a pleasure to hear that you had a great five star experience with us. Please do not hesitate to reach out with any questions, comments, or concerns. Enjoy your new Mercedes-Benz and we look forward to seeing you again. Joseph Hobbs Internet Manager jhobbs@mbprinceton.com

January 26, 2020

Dealership Rating
Employee Rating

All service people are great . Always fix everything when I am there even when it is my fault. Could not ask for a greater crew. More

by Jfenelli
Recommend Dealer
Yes

Other Employees Tagged: Jeffery Hirtler, Linda Tague , Ana Rivera

Jan 27, 2020

Mercedes-Benz of Princeton responded

Thank you for the great review! We are so glad to see that you were treated to such outstanding service from our service team! We truly appreciate your business and look forward to working with you again in the future!

Jan 27, 2020

Mercedes-Benz of Princeton responded

Thank you for submitting a review. We are glad to provide you with a great buying, and servicing experience!

December 20, 2019

Dealership Rating

Professional The technician(s) performed the service and repair satisfactorily. MB did not have in stock a part needed for the repair, so they kept the car overni More

by liam o'callaghan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 20, 2019

Mercedes-Benz of Princeton responded

Thank you for the 5 stars!!!! If there is anything we can help you with in the future, please let us know. Thank you for your business!!

December 03, 2019

Dealership Rating
Employee Rating

Excellent service Andrew took care of a check engine light issue and a low coolant issue. He was very professional and timely with the service. We will always come back More

by justdrzal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 03, 2019

Mercedes-Benz of Princeton responded

Thank you for the great five star review! It is wonderful to know that Andy was so helpful! We appreciate your kind remarks and we hope to see you again in the future. Joseph Hobbs Internet Manager jhobbs@mbprinceton.com

November 25, 2019

Dealership Rating
Employee Rating

Great Service Andy Horn was great! He handled the service, the loaner vehicle and follow up just they way we have come to expect from Mercedes Benz of Princeton More

by Jcppvh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 25, 2019

Mercedes-Benz of Princeton responded

Thank you for the 5 stars!!!! If there is anything we can help you with in the future, please let us know. Thank you for your business!!

November 23, 2019

Dealership Rating
Employee Rating

Great customer service that went a step above and beyond as well as thorough in ensuring all concerns were addressed and questions answered! A wonderful way to start off my relationship with Mercedes-Benz. More

by Tammy at The Lightness of Being
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: The gentleman that made sure I understood the entertainment system and controls (Embarrassing that I cannot remember his name but he deserves credit all the same)

Nov 25, 2019

Mercedes-Benz of Princeton responded

Thank you for your terrific review for Andy!!! Joseph Hobbs Internet Manager jhobbs@mbprinceton.com

November 18, 2019

Dealership Rating
Employee Rating

Andy is the best!!! Always so helpful and prompt and communicates well. I really appreciate his advice and he really goes the extra mile making my visit seamless. More

by Katokerlin
Recommend Dealer
Yes
Nov 19, 2019

Mercedes-Benz of Princeton responded

Thank you for the 5 stars for Andy! We are so excited that our service team was able to provide to you an exceptional experience! We appreciate your commitment to our dealership!!

November 10, 2019

Dealership Rating
Employee Rating

The service quote was given as 595 at drop off but later was told the price is high as my car is Bluetec diesel. Why don’t the service manager check what car he is taking in before giving the quote. Thank More

by Rao
Recommend Dealer
No
Nov 19, 2019

Mercedes-Benz of Princeton responded

Rao, I am sorry for the confusion. You are correct, Andy should have looked up the Vin# before quoting you the price. As you know on a BlueTec diesel engine the Ad Blue solution is the reason for the high cost and depending on your driving the amount will vary. Thank you for being a loyal customer. Joseph Hobbs Internet Manager jhobbs@mbprinceton.com

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