Andrew Horne
Andrew Horne at Mercedes-Benz of Princeton

Andrew Horne | Page 12

Service Advisor

Mercedes-Benz of Princeton

2910 U.S. 1
Lawrence, NJ 08648

Contact Me
5.0
158 Reviews

Dealership Experience

21 yrs, 11 mos

Industry Experience

31 yrs, 11 mos

Languages Spoken

English English

5.0

158 Reviews

Write a Review

158 Reviews of Andrew Horne

November 26, 2021

Dealership Rating
Employee Rating

Beware of this dealerships service department! They are horrible!! Gave them a car which was running perfectly and after a $300 service lights are going off and the car shows multiple failures - when I cam More

by iscnitzan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brian McCoy, Linda Tague , Miguel Cruz, Paula Dzwonkowska

Dec 03, 2021

Mercedes-Benz of Princeton responded

We are sorry to hear of your experience. At Mercedes-Benz of Princeton, we strive to provide every client with an enjoyable vehicle servicing environment. We have the utmost trust, and faith in our award wining Mercedes-Benz Certified Service Writers, and Mercedes-Benz Master Certified Technicians. Thank you for choosing us as your Mercedes-Benz service provider!

November 25, 2021

Dealership Rating
Employee Rating

Excellent Service. Andy provides great customer support. He kept me up to date on ther services provided. The dealership is clean and well maintained. More

by rjrutherford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2021

Mercedes-Benz of Princeton responded

Thanks for taking the time to review Mercedes-Benz of Princeton. It is fantastic to see that our service department continue to impress you during your visits! Congrats on your new Mercedes-Benz!!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

October 26, 2021

Dealership Rating
Employee Rating

Very professional and helpful. Would recommend. All issues have been handled with maximum attention and courtesy. More

by Polartstone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 28, 2021

Mercedes-Benz of Princeton responded

Thank you for your fantastic review for Andy and our Service Team! Thank you for choosing Mercedes-Benz of Princeton. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

October 15, 2021

Dealership Rating
Employee Rating

Princeton Mercedes has always been amazing. The people are great and the service is great! More

by druzairsyed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vasil Cherepania , Miguel Cruz, Paula Dzwonkowska

Oct 16, 2021

Mercedes-Benz of Princeton responded

We are so glad to hear this wonderful review! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

October 10, 2021

Dealership Rating
Employee Rating

The customer service from this dealership is extra special. Very accommodating and attentive to the needs of the customer. More

by Georgiodesigns4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 16, 2021

Mercedes-Benz of Princeton responded

Thank you for taking the time to share your service experience. If there's ever anything more that we can assist you with, please don't hesitate to ask! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

September 21, 2021

Dealership Rating
Employee Rating

THE FRONT DESK ATTENDNCEE'S WERE POLITE WHILE MULTI-TASKING WITH BUSY PHONES RINGINGS. MY REP WAS PROFESSIONAL. I GOT MY OIL CHANGED. WOULD GO AND COME BACK TO MB ON RTE 1 IN LAWRENCETON /PRINCE More

by Patpenix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2021

Mercedes-Benz of Princeton responded

Thank you for your fantastic review for Andy and our Service Team! Thank you for choosing Mercedes-Benz of Princeton. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

September 17, 2021

Dealership Rating
Employee Rating

Great service. Mercedes look care of the issue promptly and I was on my way in no time More

by sundeep
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 21, 2021

Mercedes-Benz of Princeton responded

Thanks for taking the time to review Mercedes-Benz of Princeton. It is fantastic to see that Andy and the rest of our service department continue to impress you during your visits! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

September 14, 2021

Dealership Rating
Employee Rating

Vehicle was in for a recall and for a front radar sensor repair that work was done in a professional manner. Andrew Horne, my Service Advisor very friendly and professional. More

by johndanek012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2021

Mercedes-Benz of Princeton responded

Thank you for your fantastic feedback! Thanks again for the 5 out of 5 review, and have an amazing day!!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

September 11, 2021

Dealership Rating
Employee Rating

Vehicle was in for a recall and that work was done in a professional manner. I have always had a good experience at this dealership. More

by Wander
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 15, 2021

Mercedes-Benz of Princeton responded

We are so glad to hear this wonderful review! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

July 29, 2021

Dealership Rating
Employee Rating

As usual problem diagnosed and fixed properly. Have been a patron since Princeton MB opened years ago. Have dealt exclusively with this dealership since buying 11 cars More

by Baumporsche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian McCoy, Linda Tague, Victor Rivera , Miguel Cruz, Paula Dzwonkowska, Gary Napierkowski Jr.

Aug 03, 2021

Mercedes-Benz of Princeton responded

Thank you so much for sharing this wonderful feedback about our service team. We look forward to assisting you next time at Mercedes-Benz of Princeton! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

Sep 03, 2021

Baumporsche responded

Pleasure since founding of company

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