Andy Acevedo
Andy Acevedo at Mercedes-Benz of Portland
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Andy Acevedo | Page 11

Service Advisor

Mercedes-Benz of Portland

1605 SW Naito Pkwy
Portland, OR 97201

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4.2
120 Reviews
4.2

120 Reviews

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120 Reviews of Andy Acevedo

January 20, 2023

Dealership Rating
Employee Rating

Fun friendly environment, always professional. Had parts in stock that i needed at the parts counter. The new car showroom up and downstairs is always a pleasure to browse. More

by BLYTHESFLOORING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2023

Mercedes-Benz of Portland responded

Hello! Wow, thank you for leaving such kind words. Your review has truly put a smile on our face! It is always great when we are able to have the needed parts in stock as we are constantly trying to be as efficient as possible. We hope we have the pleasure of providing exceptional client care to you once again!

January 19, 2023

Dealership Rating
Employee Rating

The dealer mechanic did a good job. After getting my car back the following day I left a recorded message to my adviser agent and still waiting for his phone call back. More

by ANOMAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2023

Mercedes-Benz of Portland responded

Hi Anomake! We sincerely appreciate your trust in us with your business and it was our pleasure to provide you with a nice visit. Travel safe, enjoy the road, and please reach out to us whenever we can help with anything else along the way.

Jan 20, 2023

ANOMAKE responded

Please, provide my response to the dealership to see if Andy Acevedo can return my recorded message call. My phone is 310-402-4533 to solve an issue with the service rendered. Thank you, Angel Nomakchteinsky

January 13, 2023

Dealership Rating
Employee Rating

I almost always get terrific service. Only when they are very busy but someone always keeps track that you have been helped. The efficiency is very good and I always get my car back on t More

by KLBAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Godbey was one of my earlier service writer and has moved up in the company. Bot when I recently had a tire issue he made sure I got my car in asap and repaired the same day. He has always been highly knowledgeable and the best to work with.

Jan 16, 2023

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to Mercedes-Benz of Portland for service. Our team is happy to provide you with excellent service. Your kind review is greatly appreciated and we hope to have the opportunity to work with you further in the future.

January 12, 2023

Dealership Rating
Employee Rating

They squeezed us in, were very communicative, and took care of the problem. Very satisfied More

by JIMMOORE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The young woman who makes appointments for service was great!

Jan 13, 2023

Mercedes-Benz of Portland responded

Hi Jim! We are so glad we were able to fit you in and get the situation sorted out in a timely manner. It makes us proud to know that our team has provided such exceptional client care and has left yet another customer thoroughly satisfied. Until next time, drive safe!

January 03, 2023

Dealership Rating
Employee Rating

I like being greeted upon arrival and told what to expect in terms of cost and down time. More

by colistro1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 04, 2023

Mercedes-Benz of Portland responded

Hello, We're glad to hear you appreciate the fast greeting and quick estimates you receive here at Mercedes-Benz of Portland. Thank you the compliments and your trust in the team. We'll see you again next visit.

Jan 04, 2023

colistro1 responded

You can bet that you will!

Jan 04, 2023

colistro1 responded

You can bet that you will!

Jan 04, 2023

colistro1 responded

You can bet that you will!

Jan 04, 2023

colistro1 responded

You are the best, thank you. Sincerely, Dr. C.

December 31, 2022

Dealership Rating
Employee Rating

Good service ,nice customer treatment, good snacks and coffee and tea and pop soda and water, nice and comfortable lounge. More

by Merci
Recommend Dealer
Yes

Other Employees Tagged: Sean Popplewell

Jan 04, 2023

Mercedes-Benz of Portland responded

Hello Merci, We love to hear you not only enjoy our accommodations and facility but also the service you receive here at Mercedes-Benz of Portland. Thank you very much for trusting us with your vehicle's care. Travel safe and we'll see you again next visit.

December 30, 2022

Dealership Rating
Employee Rating

Andy is reachable, professional, and was very helpful during and after the service. Very happy with the gentleman. More

by Mohammed.MARAEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mekonnen Wossene

Jan 04, 2023

Mercedes-Benz of Portland responded

Hello Mohammed, Andy will sincerely appreciate your thoughtful feedback regarding his professional and communicative assistance. Thank you very much for working with us here at Mercedes-Benz of Portland. Come back and see us again whenever we can be of assistance.

December 30, 2022

Dealership Rating
Employee Rating

Service Dept was very good, they both went the extra mile with me, especially, to answer questions about the software interface. The car didn’t get washed somehow:( which I had looked forward to. I have on More

by PN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mitchell Raymer , Duncan Ostrander, Sean Popplewell

Jan 05, 2023

Mercedes-Benz of Portland responded

Hello, While our team is thrilled to see you had a great experience with our service department, we are saddened to see the feedback you have shared in regards your purchase is not the same. When possible, I hope you will consider reaching out to me at the number below so that we may work with you to ensure the contact information on file is updated accordingly. 503-525-6241 Duncan Ostrander Sales Manager

December 30, 2022

Dealership Rating
Employee Rating

Excellent service and very friendly staff. Scheduling and reminders are just perfect as well. Thank you More

by ADAM.AFIFI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2022

Mercedes-Benz of Portland responded

Hi! Thank you for taking the time to leave us a 5 star review. We look forward to seeing you again!

December 29, 2022

Dealership Rating
Employee Rating

Great service, easy to get a ride while waiting, lobby is available with good coffee supplied More

by THARMON03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arthur Dimalanta, Samantha the scheduler

Dec 30, 2022

Mercedes-Benz of Portland responded

Hi! Thank you so much for the 5 star review. We look forward to seeing you again in the future!

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