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Andy Acevedo
Andy Acevedo at Mercedes-Benz of Portland

Andy Acevedo | Page 11

Service Advisor

Mercedes-Benz of Portland

1605 SW Naito Pkwy
Portland, OR 97201

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4.1
174 Reviews
4.1

174 Reviews

Write a Review

174 Reviews of Andy Acevedo

June 23, 2023

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Employee Rating

Service is bad , Andy , is the reason I’ll never return the service or retail More

by Andy is bad service
Service Price Transparency
Recommend Dealer
No
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Jun 28, 2023

Mercedes-Benz of Portland responded

Hello, Thank you for this honest feedback. It is regrettable to hear that you did not receive five-star service throughout your visit, and I would appreciate the opportunity to learn more. Please consider reaching out to me directly at the number below when convenient. I hope to get the opportunity to earn back your confidence. 503-228-8351 Eric Trueblood Service Manager

June 21, 2023

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Employee Rating

My experience at Mercedes Benz of Portland was great. They provided a nice loaner car & my car is running like new after service. Thank you to the service department & I will definitely bring my car here More

by RMARWAH55X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 23, 2023

Mercedes-Benz of Portland responded

Our team is happy to have helped make your recent service as convenient as possible by providing a loaner vehicle and quality maintenance. When your vehicles next service is due, we look forward to having you back at Mercedes-Benz of Portland.

June 18, 2023

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Employee Rating

Very professional peoples that works. There . I took my car in and it was painless I will keep using this service department in the future again More

by WASUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mekonnen Wossene

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Jun 20, 2023

Mercedes-Benz of Portland responded

Thank you so much for letting us know about your positive experience at Mercedes-Benz of Portland. We are so pleased that your experience was both professional and painless and we look forward to assisting you again in the future.

June 18, 2023

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When I go into the dealership I'm greeted with great costumer serves they take care of you. More

by MONTANAGIRL1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Tanigawa, Alex Reed , Mark Tower, Mekonnen Wossene

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Jun 20, 2023

Mercedes-Benz of Portland responded

Thank you for letting us know about your good experience with our team here at Mercedes-Benz of Portland. We are so glad that you appreciate our great customer service and we look forward to seeing you again.

June 17, 2023

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Employee Rating

They have really good service and they are really family to me thank you. Best More

by MONTANAGIRL1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Tower, Mekonnen Wossene

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Jun 20, 2023

Mercedes-Benz of Portland responded

Hello, welcoming you into the Mercedes-Benz of Portland family was our pleasure, and we are glad that you appreciated our teams high-level of customer service. For any future needs, we look forward to seeing you again.

June 07, 2023

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Employee Rating

Service inspection completed arrive done accordingly loaner vehicle available time allotted good. Friiendly staff thank you More

by DEE.BAKEROSTC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 08, 2023

Mercedes-Benz of Portland responded

Thank you so much for taking the time to leave us such a positive review! We greatly appreciate your kind words and are thrilled to hear that your service inspection was completed efficiently. We look forward to seeing you in the future!

June 01, 2023

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Employee Rating

Andy does a good job keeping me updated on my repair status. Although, it is difficult to get a hold of the service dept. by phone. More

by IALORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2023

Mercedes-Benz of Portland responded

Thank you for sharing this kind yet candid feedback, Ialora. While i'm sorry to know you have perviously had a hard time contacting our team by phone, I can assure you this feedback will be share in hopes of improvement. In the meantime, we appreciate your kind words for our team member, Andy, and hope to have the opportunity to serve you again.

May 31, 2023

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Excellent customer service. . will highly recommend The were prompt and did exceptional work on my car More

by nyamekye77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Araujo Suarez, Aaron Avanzado, Kyle Dike, Hans Gartner , Joseph Davis, Daniel Demeulle, Arthur Dimalanta, Brandon Godbey, Pavlo Kovalik

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Jun 01, 2023

Mercedes-Benz of Portland responded

Your willingness to recommend our team is highly appreciated, and we look forward to providing those you recommend with the same excellent care that we provided you. Until then, safe travels!

May 30, 2023

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Employee Rating

I have had a less then great relationship with them as in the past they have refused to take ownership over an issue that they caused but the last service seems like they’re trying to improve themselves. More

by JOHNDRELLWOLF
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kenny Levias

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May 31, 2023

Mercedes-Benz of Portland responded

John, While we regret to know of your previous experience, it is a pleasure to know you have found your experience with our team to improve. Looking forward we hope to continue with this and earn back your confidence in us. Should there be any concerns you wish to discuss further, please don’t hesitate to reach out. 503-228-8351 Eric Trueblood Service Manager

May 29, 2023

Dealership Rating
Employee Rating

No hassle No nonsense Happy with service No issues at all regarding my service experience More

by HARISH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 30, 2023

Mercedes-Benz of Portland responded

Hassle-free and nonsense-free service, precisely what our team is here to provide! Thank you for choosing to service your vehicle with the Mercedes-Benz of Portland team, it is a pleasure to know we met your needs.

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