Andy Bolt | Page 2

Happiness is a new Highlander We were very please with the courteous and unhurried manner in which the discussions about purchasing a new highlander were conducted. We were cons We were very please with the courteous and unhurried manner in which the discussions about purchasing a new highlander were conducted. We were considering several options, and revisited the Toyota Knoxville several times, while we were working though them to get the ideal choice. Toyota personnel, especially Casey Allen, were very patient and willing to spend time with us while we worked to a decision. Casey's willing to work with us was an important part of us buying at Toyota Knoxville. We are extremely please with our final choice of the 2019 Highlander Limited and with our experience in obtaining it at Toyota Knoxville. More

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Excellent experience Purchased new highlander for my wife and the purchase experience was exceptional. The whole staff from salesman to manager to finance was truely profe Purchased new highlander for my wife and the purchase experience was exceptional. The whole staff from salesman to manager to finance was truely professional and plus an amazing deal. I will definitely buy from again. More

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Great experience, but a little slow. Chuck helped us purchase our car. His attention to detail is second to none, and he is likely the hardest working person there. The experience was goo Chuck helped us purchase our car. His attention to detail is second to none, and he is likely the hardest working person there. The experience was good over all, but financing was slow. Our impression of everyone was good, except for Scott Begley, who made it very clear that he was upset about having to work on our deal himself instead of delegating it to someone under him. He really needs an attitude adjustment, and should be kept in an office far from customers. Other than that great! Thanks Chuck!! More

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Great Job Getting the Deal Done! All of these employees did a GREAT JOB of working the deal we needed to buy a 2009 Rav4. My Mother in Law is disable and had to have a car for medical All of these employees did a GREAT JOB of working the deal we needed to buy a 2009 Rav4. My Mother in Law is disable and had to have a car for medical care. Wade and Lee and Andy worked very hard for us to get the right deal and payment for her. Thank You for going the extra mile and providing EXCELLENT CUSTOMER SERVICE. More

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Loved my experience!! I am still in shock that I actually own a new car! Toyota Knoxville was wonderful to work with! They got me out the door at the price I needed and w I am still in shock that I actually own a new car! Toyota Knoxville was wonderful to work with! They got me out the door at the price I needed and went above and beyond to make sure I was satisfied before I drove away! I LOVE my new Highlander! Honestly having a new car is something I never thought I would achieve. Thank you Adnan, Brian, and Andy! More

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A Person That Gives Automobile Dealers a Poor Reputation Andy Bolt was recently represented as a Salesman at Knoxville Toyota, in a mailing that came from Santa Ana, CA. There was an email signed by Jason C Andy Bolt was recently represented as a Salesman at Knoxville Toyota, in a mailing that came from Santa Ana, CA. There was an email signed by Jason Carson as the General Manager. He in fact is the General Sales Manager and Andy is also listed as a Sales Manager. Andy and the team will do whatever it takes to make a deal. To avoid a hard time and trouble down the road, steer clear of Knoxville Toyota. More

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Unbelievable Within 3 days of purchasing a pre owned vehicle it had a tire explode liquid dripping from engine and trim around door fell off it is a lemon but we t Within 3 days of purchasing a pre owned vehicle it had a tire explode liquid dripping from engine and trim around door fell off it is a lemon but we took it back to the dealer to make it right after giving them the opportunity to correct the problem and stand behind what they sell this manager approached my husband like he was going to fight him after some choice words were exchanged truly unbelievable! How do these people stay in business? I sincerely hope some will step up and take ownership of the fact we were sold a lemon we choose to buy through them and not craigslist for this exact reason. I hope to not have to further escalate this issue as i am willing to do but all im asking is to make what you just sold us 3 days ago right More

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Lemon Andy Bolt and Alvaro are the only 2 people that were helpful. It has been a nightmare dealing with this dealership. Purchased a used vehicle 2004 Andy Bolt and Alvaro are the only 2 people that were helpful. It has been a nightmare dealing with this dealership. Purchased a used vehicle 2004 GMC Yukon Denali on March 4, 2016. March 5th, 2016 check engine light comes on that night. Take car to Advance Auto on Sunday March 6th, 2016 and they hooked it up to scanner . The scanner read a transmission code. I took the car back to Toyota of Knoxville on Monday March 7th 2016 and this is where the BS begins, smh. I was sold a warranty when I purchased my vehicle. My warranty states that I have to take my car to back to dealer (which is Toyota of Knoxville ) if the dealer is within 60 miles of my residence. One of the guys in the shop told me it was nothing they could do and I had to take my car to Chevy dealer (car I purchased is a GMC). I told and should the guy what the warranty states. He still tried to tell me to take it to Chevrolet. After he made some calls, he told me it would be a 30 minutes to a hour before they could check my car. I dropped it off. Got a call from Toyota that it was the transmission and I need to take it to Chevrolet dealership. So I pick my car up. Next day take my car to Beatty Chevrolet and paid $115 for them to tell me the same thing Advance auto and Toyota of Knoxville told me. It's the transmission and the warranty that I was sold by Toyota of Knoxville said that I had to take the car to Aamco transmission because the transmission was replaced there 2 years ago. I go to Aamco transmission on Kingston pike and they tell me it's nothing they can do about that because the warranty for their work was for 1 year. I tell Toyota of Knoxville who sold me this lemonade lemon warranty what was going on. They told me they would look into it. Next they said bring it back to Toyota of Knoxville and they will get it taken care of and have it replaced. Took it to them on Thursday March 17th, 2016 and dropped it off. The next day I was told it had to be inspected by the warranty company and that could take up to 48hrs. I called and asked about a rental because the warranty has something in there about a rental if car is being repaired. Finally got a call that the warranty company is going to pay for new transmission. The new transmission will be here in up to 3 dayso and another 3-4 days for installation. They say I will have to pay $100 deductible. I feel Toyota of Knoxville should pay that or give me a rental for $115 that I spent at Beatty Chevrolet. That money could have been used for a rental or the deductible. I cant get any answers from anyone at Toyota of Knoxville. I have been trying to get a hold of anybody but i keep getting ignored. I have left emails and messages but nothing. They keep giving me the run around. I want answers. My wife and I work, kids have activities after school that they go to. It's hard trying to share a car. If I 2anted to be treated like cap I would've went to a buy here, pay here dealer. I just want a dependable car without issues. This shouldn't be happening and I haven't had the car for 3 weeks, shame on Toyota of Knoxville. Update 3/30/16 Go a call on Saturday that my transmission came in but it was dented. Was told by service guy Drew that it would be another 4-6 days before another transmission will be here. Got a call on Tuesday that my car was ready. It's obvious that they put the dented transmission in my car. I pick car up and driving today the car has a stutter. I take it back and told them what was going on. They said they will test drive it to see. I waited over an hour. My car was in the same spot. I ask about my car and they finally send someone out to test drive it. They come back and said nothing was wrong. I told him to get in the car with me. He felt the stutter I was talking about. It was also a leak from under the car that he said was from when they topped off the fluids. It is still leaking every time I drive it. Smh, these guys are freaking terrible. This car is obviously a lemon. I want to know what can I do to get out of this deal/car? I haven't made the 1st car payment yet (not due until the 18th). This is crazy and has been very stressful. More

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