Andy Milburn | Page 5

Loved working with Rob and Andy! My husband and I have been looking for months to find our first car to buy. We went to multiple dealerships, test drove many cars, but were only satis My husband and I have been looking for months to find our first car to buy. We went to multiple dealerships, test drove many cars, but were only satisfied with our experience at Heritage Toyota. We worked with Rob and Andy. They made our experience hassle-free, and were able to get us in the car we wanted and helped us get to the price we wanted. We are loving our new car! More

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Great experience We had a terrific car-buying experience with JT and the rest of the Heritage crew (sales manager and finance manager were terrific). The process was We had a terrific car-buying experience with JT and the rest of the Heritage crew (sales manager and finance manager were terrific). The process was smooth, no pressure, and straightforward. More

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Super super super First class dealership. Friendly, helpful, and honest staff. Very happy I chose heritage over the others. I would recommend heritage Toyota to all. First class dealership. Friendly, helpful, and honest staff. Very happy I chose heritage over the others. I would recommend heritage Toyota to all. Thanks for your service More

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A great experience! This was my first experience with a dealership -- and my wife's first, as well. So neither of us was necessarily looking forward to it, but it all end This was my first experience with a dealership -- and my wife's first, as well. So neither of us was necessarily looking forward to it, but it all ended up being a breeze. We showed up knowing which certified used cars we wanted to check out (having done a fair amount of research online), and no one ever tried to upsell us. I feel that Rob really "read" us well, and simply did his best to give us what we wanted to buy (rather than what Heritage wanted to sell). That is a textbook definition of great salesmanship, and I very much appreciate Rob's no-pressure approach. When there ended up being an issue with the Carfax report, due to an odometer reading that had been mis-reported by the previous owner (a rental company), Andy and Rob went above and beyond to assure us that it would get fixed right away, and that the hassle would be all theirs, not ours. Andy also included on the purchase agreement a signed note saying that Heritage would buy back the car if they were unable to get the issue corrected. Anyhow, they got it corrected within a week, and we got exactly the car we wanted at a better-than-expected price. As for financing, we also are very pleased with the rate we were able to get. Christine gave us all our financing options -- that's her job, after all. But there was no undue pressure about the extended warranty (something I was not interested in, but was willing to hear out). She, like Rob and Andy, was very helpful, personable, professional, and easy to work with. Five stars for Rob Iandoli, Andy Milburn, and Christine Donahue. More

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Above and beyond Thank you, Fran and Andy, for helping my dad get the perfect car for him! We both appreciated your attention to finding him the Rav! Thank you, Fran and Andy, for helping my dad get the perfect car for him! We both appreciated your attention to finding him the Rav! More

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Couldn't be happier, great customer service. Purchased a certified pre-owned truck yesterday and had a great experience at Heritage. Everyone was super friendly and helpful and made the process p Purchased a certified pre-owned truck yesterday and had a great experience at Heritage. Everyone was super friendly and helpful and made the process painless. I work in customer service and know what it means to have friendly, knowledgeable people to deal with. They took care of us definitely earned our business when it's time to purchase another vehicle in the future. More

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Probably the best new car dealership expeience I have ever h This was our first experience with the sales team at Heritage. (although for the last 2 years our RAV4 has been serviced here). While our vehicle was This was our first experience with the sales team at Heritage. (although for the last 2 years our RAV4 has been serviced here). While our vehicle was being serviced, I wandered over to the Toyota showroom to ask some questions about our the end of lease (was from another dealer), options. I was immediately greeted by Andy Milburn and he escorted and introduced me to Chuck Heingartner. Within 5 minutes Chuck had explained the options and offered to explore them. In less than 20 minutes, we had the outline of a deal. After our current vehicle was inspected and the options for financing laid out , we had the parameters for the deal. We set an appointment for the following day and closed the deal. The following day my wife and I met with 'finance';.....Travis Green. He was very polite, cordial, patient and very good at explaining some of the arcane financial terms. When we were ready to depart we were introduced to Ryan Denecker who sincerely thanked us for our business. We have NEVER been treated so well at a dealership. More

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Friendly and professional We were extremely satisfied with the sales force helping us with our purchase of our new RAV-4 especially Patrick Weeks. He was happy to answer any a We were extremely satisfied with the sales force helping us with our purchase of our new RAV-4 especially Patrick Weeks. He was happy to answer any and all of our questions. Financing was quick and easy. Thanks again. More

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Great People, Great Place! I had a bit of a unique situation financially going in to buy my first car (replacing the one I'd learned to drive with as a teenager), but the folks I had a bit of a unique situation financially going in to buy my first car (replacing the one I'd learned to drive with as a teenager), but the folks at Heritage were beyond accommodating! I worked with Tyler Armes, who was extraordinarily helpful, informative, and friendly. He was also able to get me a very fair deal on the car I ended up buying (which people keep asking me if it's new, it looks so good!). Any time I was waiting for him and Francis was around (his desk is nearby), he was friendly and humorous; he always said hi or chatted with me when I was sitting there. Andy also stopped by a few times to ask Tyler questions, and he was extraordinarily friendly and introduced himself even though I was already being helped, which I thought gave him and the dealer a great image! Then, when I went back with Beth to go over the finances, she was upbeat, helpful, and friendly, despite being in on a day she normally should have been off. All in all, I would ABSOLUTELY recommend Heritage to anyone! More

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