Andy Studler | Page 40

We bought a truck! As usual (we purchased 3 new vehicles here) the entire staff was more than helpful and professional. Our experience was very enjoyable. We were in an As usual (we purchased 3 new vehicles here) the entire staff was more than helpful and professional. Our experience was very enjoyable. We were in and out in one day! Tim was more than accommodating and we got everything we were looking for. I would recommend Krystal to anyone that would ask me. Thanks Tim and Krystal! More

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The Best Dealership. Period Krystal CJDRF is a courteous, caring, customer-focused dealership, before, during, and after the sale. I have never experienced such commitment from a Krystal CJDRF is a courteous, caring, customer-focused dealership, before, during, and after the sale. I have never experienced such commitment from any other dealership. I highly recommend that you check-out Krystal before buying your next car. More

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My experience at Krystal Just purchased a new 2018 Jeep from Tim Maltbie at Krystal. It was a hassle free experience and Tim was a pleasure to deal with. This is the fourth ve Just purchased a new 2018 Jeep from Tim Maltbie at Krystal. It was a hassle free experience and Tim was a pleasure to deal with. This is the fourth vehicle I've purchased from this dealership and have had an excellent experience each time. I have recommended many friends and relatives to this dealership and have always heard nothing but positive comments. I highly recommend them to anyone in the market. Additionally, Andy and Austin in the service department are always there for help and guidance on service and repairs if necessary. More

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Excellent I came in and met with Chris for the first time on Monday. Due to my previous mistakes I was in a pretty decent hole. Chris and your team did everythi I came in and met with Chris for the first time on Monday. Due to my previous mistakes I was in a pretty decent hole. Chris and your team did everything they could and worked with me to put me in a new renegade. Not only did Chris get me in a vehicle that I love he also helped with making time go by with great conversation. Thank you again to all! More

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Great Service from the whole team, easy , salesman was great no words just great sales and service team. Well will definatly be back. Thirty nine more months. Service also for oil changes and such. Thank You no words just great sales and service team. Well will definatly be back. Thirty nine more months. Service also for oil changes and such. Thank You More

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Dodge Journey Tim and Eric Tim and Eric have been great. I just purchased my fourth vehicle in as many years and all has been very good. Andy in the service department has been Tim and Eric have been great. I just purchased my fourth vehicle in as many years and all has been very good. Andy in the service department has been great also. More

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Hassle free, they allow you to get more for your buck. No gimmicks, got more for my buck and walked away very happy. Told them what I wanted and Chris took care of the rest. No hassles, no pressure, grea No gimmicks, got more for my buck and walked away very happy. Told them what I wanted and Chris took care of the rest. No hassles, no pressure, great place to deal with. More

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BAD TRANSMISSION SINCE DAY 4 of new. Since the #Minivan was new the BAD TRANSMISSION saga rages on- &- On, - & ON-! Now an added feature of a TOWING FEE WEEKLY- This dealership is wonde Since the #Minivan was new the BAD TRANSMISSION saga rages on- &- On, - & ON-! Now an added feature of a TOWING FEE WEEKLY- This dealership is wonderful to sell you a car but POOR to make it function or communicate with. -THEY IGNORE after purchase and should not receive any accolades for customer satisfaction service. #krystal, #chryler, #minivan, #dealerrating, #dodge, #warensburgh, #dealership, #badtransmission, #andystudler, #austindemarsh, #stevenlofgren, #michellevara, #travel, #cars, #dodgecity, #boys, #caravan, #city, #truck, #people, #retail, #cars, More

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New fuat Straight forward easy to deal with and close by to me. Friendly and courteous,helpful and all in all a pleasant experience. My salesman Chris did nice Straight forward easy to deal with and close by to me. Friendly and courteous,helpful and all in all a pleasant experience. My salesman Chris did nice job explaining everything and I would recommend this dealership to anyone looking to buy a car or truck. Thankd More

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This dealership/service department won't stand by their work We had been bringing our car to this dealership for service for 3 years. I will say that prior to our most recent experience, we always found the serv We had been bringing our car to this dealership for service for 3 years. I will say that prior to our most recent experience, we always found the service manager/advisor helpful and pleasant. This past February we brought our car for a routine service (oil change, tire rotation and general diagnostics) before taking a trip to Florida. A week later, on I-95 in So. Carolina we almost lost our tire, losing 3 lug nuts and had 3 studs sheared off while going 75 miles an hour. Fixing the wheel cost us $3000, ruined our vacation (we didn't have a car for 10 days) and if it wasn't for the generosity of family and friends, having to rent cars and stay in hotels would have added thousands to the cost while we waited for our car to be fixed, first in So. Carolina, and again in Florida, before we were able to drive it home. We were told by both the mechanic and service advisor who we dealt with to get our car fixed that the damages were likely caused by the lug nuts not being properly tightened. Obviously upset, we attempted to contact first the Krystal dealership manager Frank Todi, then the Dealership owner about our situation, leaving several messages for each. When no one returned our calls, we contacted Jeep Corporate, who did get a service advisor from Krystal to call us back. His call to us consisted of a denial that they would have done anything wrong. This dealership showed no concern or interest in the damages to our car, accepted no responsibility for it, and to date other than the one call, has never contacted us again despite our asking for a meeting when we returned from Florida, as we wanted to be reimbursed for our expenses for getting our car fixed. Even Jeep Corporate had a casual disregard for our plight, gave us the run around for a month promising to help with getting our money back and then eventually telling us that it is not their policy to do so. We have had to file a complaint with the NYS Attorney General's Office to try to get our money back from Krystal because of their denial and avoidance. All in all, we found that this dealership does not stand behind its workmanship, has no regard for it's customers when there is a problem, and they cannot admit when they make a mistake when it could put people's lives at risk. Our experience has made it painfully clear that if you want integrity, a company that stands behind it's work and products, then you should consider a different dealership and a car other than a Jeep. More

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