Angel Flores
Angel Flores at Norm Reeves Honda Superstore North Richland Hills

Angel Flores | Page 14

Service

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.7
359 Reviews
4.7

359 Reviews

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359 Reviews of Angel Flores

February 11, 2025

Dealership Rating
Employee Rating

Lacking customer service response and updates in the service department. Otherwise good service work done. More

by 93CB7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Wright , Richard in service department

Feb 12, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We pride ourselves on consistent communication and understand how frustrating it is that you did not receive that type of attention. We appreciate you bringing this up, and we will discuss this with our service team to provide you with a five-star experience next time. Otherwise, thanks so much for the thumbs-up on your service experience . If you have any other questions, please reach out to our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com. Thank you.

February 09, 2025

Dealership Rating
Employee Rating

Eficiencia, amabilidad, rapidez, explican con mucha presión, muy agradecida con todos desde el mecánico hasta el personal de servicio gracias More

by hernandez.jh.93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Norm Reeves Honda Superstore North Richland Hills responded

¡Parece que cubrimos todo lo necesario para una visita de servicio exitosa para tu Honda! Agradecemos que nos lo hayas hecho saber, y estamos aquí para cuando necesites servicio nuevamente. ¡Gracias y no dudes en programar tu próxima cita en línea!

February 08, 2025

Dealership Rating
Employee Rating

The Norman Reeves dealership was very friendly and clearly explained the recall my car was being serviced. The restrooms were very clean and the rest of the dealership where I was seated to wait was a More

by mmillerok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Feedback like this makes us smile! It means that we're doing something right, whether it's explaining the recall repairs to making sure our restrooms and waiting area look clean and inviting. Thanks so much, and we hope to see you at your next service appointment!

February 06, 2025

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Employee Rating

Fast thorough service by knowledgeable staff diagnosing a problem that could have caused a significant future issue More

by Chris&Dave
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 06, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that our crack service team could catch the issues your car had before they became a problem, Chris and Dave! That's our goal--to resolve any minor items that could become major. Thanks for putting your trust in us, and we hope to see you at a future service appointment! Remember to check our service specials before you come in next time.

February 04, 2025

Dealership Rating
Employee Rating

The team was welcoming and good about communication regarding my car’s status. Thanks much More

by JP
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We're glad to hear that you were satisfied with your Honda service visit! Please let us know what we can do to give you a five-star experience next time. Thank you, and we'll, hopefully, see you again!

February 04, 2025

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Employee Rating

They had my car for 2 days and were not able to find the problem I don’t even think they took the time to check, took my car in because like I told them all of a sudden the back lights will start flickering More

by hodge.yesenia
Service Time
Service Communication
Recommend Dealer
No
Feb 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We're disappointed to read that you were dissatisfied with the results of your Honda service visit, Yesenia. To resolve any outstanding issues, please reach out to our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com. Thank you.

February 01, 2025

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Employee Rating

I appreciate that they were real with me, letting me know what is wrong with my car More

by BIGCHUCK.CLJR38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We want our customers to be in the loop when it comes to their cars, Chuck! We're glad that we could give your car a proper diagnosis during your service visit. Please let us know what we can do to provide you with a five-star experience. Thank you!

February 01, 2025

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Employee Rating

From the beginning Angel came across as rude. Not friendly. Not happy. I made an appointment and told Angel I was STAYING at the dealership. He quoted me 1 and a half hours - 2 hours. When More

by davis_rachael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 03, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We're disappointed that your service visit for your Honda did not live up to your expectations, Rachael. The issues you experienced will be addressed with our team to ensure that we're completing service in a timely manner with courtesy and accuracy. Since we value you as a customer, we encourage you to reach out to our service department to discuss this in more detail. Thank you.

January 31, 2025

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Employee Rating

It is not obvious that there is a line to stand in or place to wait while awaiting service. Plenty of employees, no one appears to be tasked with acknowledging entrants to the service area. Thanks f More

by Bret
Recommend Dealer
Yes
Jan 31, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Your feedback is valuable to us, Bret, and we will take your comments to heart. We will address these issues so that you and other customers can enjoy a five-star experience. Thanks so much, and we hope to see you in the future!

January 26, 2025

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Employee Rating

I felt like the service i received met and exceeded my expectations making this a very pleasurable experience More

by jamescu80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ali Qurbani

Jan 27, 2025

Norm Reeves Honda Superstore North Richland Hills responded

When we hear that we've exceeded a customer's expectations, we know that we've succeeded, James! Thanks for letting us know, and we will be happy to accommodate you again. Feel free to schedule your next appointment online.

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