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Angel Flores
Angel Flores at Norm Reeves Honda Superstore North Richland Hills

Angel Flores | Page 18

Service

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.7
359 Reviews
4.7

359 Reviews

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359 Reviews of Angel Flores

November 12, 2024

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Employee Rating

Michael Wright is helpful and Mec Techs. . love using the text to show what maintenance work need done.. More

by simmonstiffany827
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Michael Wright

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Nov 12, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that you're taking advantage of the text updates, Tiffany! Thank you for letting us know about how Michael helped you as well. Please also let us know what we can do to provide you with a five-star Honda service visit next time.

November 11, 2024

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Great job team and I’ll be back for my next service date in 2025. More

by Jfitzer33
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Recommend Dealer
Yes
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Nov 12, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Sounds good! We look forward to seeing you in the new year for your Honda service visit. Thanks so much!

November 08, 2024

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Oil change tech Santis Reyes failed to clean up. Old oil drops on my garage floor afteroil change. Three days later, I had to drive 20 miles round trip n wasted 90 minutes to return to dealership to More

by Sll102289
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 11, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Hello, We value customer feedback and appreciate you bringing up this issue with your recent oil change. We will discuss this with our service team so that the next time you come in for service, you'll enjoy a five-star experience. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com if you have any further concerns. Thank you.

November 08, 2024

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I showed up without an appointment and had prompt, friendly and efficient service. They also kept me informed about the progress on my car. I highly recommend Norm Reeves Honda. More

by mrmbj01
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Recommend Dealer
Yes
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Nov 11, 2024

Norm Reeves Honda Superstore North Richland Hills responded

That's great that we could squeeze you and your Honda in for a service call! Plus, you received regular progress reports, which we find helpful to customers. Thanks for letting us know, and we hope to serve you in the future!

November 07, 2024

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I went in as car was sluggish in starting. Advisor went beyond to make sure all was correct More

by P.Rhodes
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Recommend Dealer
Yes
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Nov 08, 2024

Norm Reeves Honda Superstore North Richland Hills responded

It was a good idea to bring in your Honda if it wasn't starting with the same amount of pep. We're glad that your advisor checked it out, and everything is okay. Thank you, and please do not hesitate to reach out if you need service again!

November 07, 2024

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Appt was at 5:30 on Friday. Felt rushed . Hope oil was changed properly. Was also amazed at the increase in cost of the oil change. Jeeezzz! Otherwise, no issues. Workers we More

by Tsmiles1896
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French, Nate Franklin

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Nov 08, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that your experience with our team went well although you felt rushed. We will take these comments into consideration as well as the cost. Thanks for the feedback, and please let us know what else we can do for you!

November 07, 2024

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Fast, friendly service! I like the text updates they send to keep you informed of your vehicle’s progress More

by Steph.Swearengin82
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Pearson, Tristian Rivas, Mario Vasquez

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Nov 07, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that you took advantage of the text updates, Steph, because we want you to know what's going on. Thanks for putting your trust in us with your Honda, and we hope to see you at a future appointment!

November 06, 2024

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Great service. Angel did an amazing job. Service was fast and I was in and out in no time More

by Menj32
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Recommend Dealer
Yes
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Nov 07, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that Angel could work on your Honda and give you the service that you deserve! Plus, the service was so quick. We will pass on your kind words, and we hope that you will visit us in the future. Thank you!

November 04, 2024

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Love their services and they get the job done in a timely manner. They also are always keeping you updated with your services. More

by Botrres0554
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Recommend Dealer
Yes
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Nov 04, 2024

Norm Reeves Honda Superstore North Richland Hills responded

That's what we aim to give our service customers, Botrres0554! We want you to be informed and to get back on the road as soon as you can. We're glad that's the experience you were given. Thank you, and we hope to see you in the future!

November 03, 2024

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The maintenance work was done very well and in a timely manner. The service writer explained everything clearly More

by Thebryants
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Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Norm Reeves Honda Superstore North Richland Hills responded

That's the way we like service visits to be--informative and efficient. We're glad that you were given that type of experience, Bryants! Thanks so much, and we look forward to working with you and your family again!

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