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Angel Oquendo
Angel Oquendo at Grinwald Ford

Angel Oquendo

Service Advisor

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

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4.6
30 Reviews
4.6

30 Reviews

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30 Reviews of Angel Oquendo

September 11, 2025

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Employee Rating

Friendly, reliable. Always take good care of us. Our only option when looking for a new vehicle. More

by baehmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, John Foltz, Dave Delkamp

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Sep 12, 2025

Grinwald Ford responded

Hi Tom & Renee! We greatly appreciate your loyalty to our team and thank you for your recommendations! 😀

September 10, 2025

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Employee Rating

Great dealer. Crappy that the Ford programming which caused the issue is not stable. Ford shouldn’t stick owners with their issues. More

by Charles.bohlman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Rachel Smith, Nina Joeckel

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Sep 27, 2025

Grinwald Ford responded

Thank you for the feedback Charles. So sorry to hear you were having issues with programming. If this issue has not been resolved yet please reach out to me directly. I would be happy to help! Chelsea Grinwald- 920-261-1800

September 02, 2025

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Employee Rating

Service dept. does not back up their work. I have same issue again now, which I had fixed 3 years ago. More

by THALL55
Recommend Dealer
No

Other Employees Tagged: Angel Oquendo

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Sep 27, 2025

Grinwald Ford responded

Thank you for the feedback and I am so sorry you were not happy with your service experience. That previous repair did come with a 3 year parts warranty. Unfortunetly, you were outside the 3 years parts warranty. Please feel free to reach out to me directly if you had any questions on this. I would be happy to help. Chelsea Grinwald - 920-261-1800

August 21, 2025

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Employee Rating

Great service. My case was handled professionally. I will be back for next oil change. More

by Pascal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Ralph Schmidt, John Foltz, Rachel Smith, Nina Joeckel

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Aug 22, 2025

Grinwald Ford responded

Hello~ We really appreciate you taking the time to let us about your experience! If there is anything else we can help you out with, please let us know. 😀

August 18, 2025

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Employee Rating

Went in for 7500 mile check up/oil change. Also have a concern with brake vibration when braking hard at hwy speeds (65 mph +). Angelo experienced the issue and set me up for a diagnostic appt More

by Ren
Recommend Dealer
Yes

Other Employees Tagged: Angel Oquendo

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Aug 19, 2025

Grinwald Ford responded

Hi Ren~ Thank you for taking the time to leave us a review! Glad Angel was able to experience the issue and get you scheduled properly with our master mechanic so we can get this diagnosed for you. Appreciate your business! 😀

August 04, 2025

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Great people, great service! I know I can depend on them to do a thorough job. More

by bloggans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Nina Joeckel

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Aug 04, 2025

Grinwald Ford responded

Hi Bob~ We greatly appreciate your loyalty to Grinwald Ford, and thank you for sharing your experience!

July 25, 2025

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Employee Rating

Have purchased vehicles from the Grinwald establishment dating back to the late 1980s. I have full trust that I will receive the best deal and service work at their dealership. Great place, great staff thr More

by RBERLISK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Grinwald-Wendt, John Grinwald, Ralph Schmidt, John Foltz, Rachel Smith, Nina Joeckel

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Sep 05, 2025

Grinwald Ford responded

Hi Rich! Thank you so much for the fantastic review! We greatly appreciate your loyalty to us, and look forward to seeing you again soon! 😀

July 21, 2025

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Service writer was excellent to deal with, not pushy like many others I've dealt with in the past More

by michaelgwestphal
Recommend Dealer
Yes
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Jul 23, 2025

Grinwald Ford responded

Hi Michael! Thank you for sharing your experience with us! Our Service Team works to provide the best customer service there is to offer. See you next time. 😀

July 18, 2025

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Employee Rating

Great service knowledgeable staff. Always willing to do their best to accommodate my schedule and checking for recalls and updates needed. More

by gdishneau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nina Joeckel

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Jul 18, 2025

Grinwald Ford responded

Hi Gail~ Thank you so much for your recommendations! Our staff of professionals is very dedicated to our customers and always provide the best service possible. We really appreciate your business! See you again soon! 😀

July 13, 2025

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Employee Rating

They get us in when we call seems like good work if we have a question they help us More

by MDQUINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Rachel Smith, Nina Joeckel

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Jul 18, 2025

Grinwald Ford responded

Good Afternoon! Thank you for taking the time to leave us a review highlighting our Service Teams! We are glad we could accommodate you, and we are always here if you need anything. 😊

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