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Angel Oquendo
Angel Oquendo at Grinwald Ford

Angel Oquendo

Service Advisor

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

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4.6
33 Reviews
4.6

33 Reviews

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33 Reviews of Angel Oquendo

October 17, 2025

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Employee Rating

tire repair took 2 hours, why? ?? the quick lane in not quick, I also had to wait 5 days to get in More

by bisnass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt

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Oct 24, 2025

Grinwald Ford responded

Hi Jody, That you for your feed back and we are sorry you were not happy with your experience. I did check with Quick Lane and they explained that you came in with a flat tire and they tried to plug it but unfortunetly that did not hold. The next step is to patch it from the inside which does take some time to do it properly. Again, so sorry for the wait but we want to make sure the issue is fixed before you leave. Thank you for your business!

October 06, 2025

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Employee Rating

The. Service was very good and good people taking care of me. Thank you so much! More

by Larry Haumschild
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Rachel Smith, Nina Joeckel

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Oct 20, 2025

Grinwald Ford responded

Hi Larry~ We appreciate your positive feedback! Our Team works hard to deliver exceptional customer service, and it's great to see that reflected in your review! 😀

October 06, 2025

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Dropped off my truck an hour after my appointment was scheduled. Easy to work with More

by DCBARTZ
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Recommend Dealer
Yes
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Oct 20, 2025

Grinwald Ford responded

Thank you for the 5 Star rating! We are glad you had a great experience with our Service Team! We look forward to your next visit. 😀

September 11, 2025

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Friendly, reliable. Always take good care of us. Our only option when looking for a new vehicle. More

by baehmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, John Foltz, Dave Delkamp

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Sep 12, 2025

Grinwald Ford responded

Hi Tom & Renee! We greatly appreciate your loyalty to our team and thank you for your recommendations! 😀

September 10, 2025

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Employee Rating

Great dealer. Crappy that the Ford programming which caused the issue is not stable. Ford shouldn’t stick owners with their issues. More

by Charles.bohlman
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Rachel Smith, Nina Joeckel

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Sep 27, 2025

Grinwald Ford responded

Thank you for the feedback Charles. So sorry to hear you were having issues with programming. If this issue has not been resolved yet please reach out to me directly. I would be happy to help! Chelsea Grinwald- 920-261-1800

September 02, 2025

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Employee Rating

Service dept. does not back up their work. I have same issue again now, which I had fixed 3 years ago. More

by THALL55
Recommend Dealer
No

Other Employees Tagged: Angel Oquendo

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Sep 27, 2025

Grinwald Ford responded

Thank you for the feedback and I am so sorry you were not happy with your service experience. That previous repair did come with a 3 year parts warranty. Unfortunetly, you were outside the 3 years parts warranty. Please feel free to reach out to me directly if you had any questions on this. I would be happy to help. Chelsea Grinwald - 920-261-1800

August 21, 2025

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Employee Rating

Great service. My case was handled professionally. I will be back for next oil change. More

by Pascal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Ralph Schmidt, John Foltz, Rachel Smith, Nina Joeckel

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Aug 22, 2025

Grinwald Ford responded

Hello~ We really appreciate you taking the time to let us about your experience! If there is anything else we can help you out with, please let us know. 😀

August 18, 2025

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Went in for 7500 mile check up/oil change. Also have a concern with brake vibration when braking hard at hwy speeds (65 mph +). Angelo experienced the issue and set me up for a diagnostic appt More

by Ren
Recommend Dealer
Yes

Other Employees Tagged: Angel Oquendo

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Aug 19, 2025

Grinwald Ford responded

Hi Ren~ Thank you for taking the time to leave us a review! Glad Angel was able to experience the issue and get you scheduled properly with our master mechanic so we can get this diagnosed for you. Appreciate your business! 😀

August 04, 2025

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Great people, great service! I know I can depend on them to do a thorough job. More

by bloggans
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Nina Joeckel

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Aug 04, 2025

Grinwald Ford responded

Hi Bob~ We greatly appreciate your loyalty to Grinwald Ford, and thank you for sharing your experience!

July 25, 2025

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Employee Rating

Have purchased vehicles from the Grinwald establishment dating back to the late 1980s. I have full trust that I will receive the best deal and service work at their dealership. Great place, great staff thr More

by RBERLISK
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Grinwald-Wendt, John Grinwald, Ralph Schmidt, John Foltz, Rachel Smith, Nina Joeckel

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Sep 05, 2025

Grinwald Ford responded

Hi Rich! Thank you so much for the fantastic review! We greatly appreciate your loyalty to us, and look forward to seeing you again soon! 😀

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