Angela Pacheco | Page 2

We brought our car in for our 60k service. I was expecting it to be one of the 4 complimentary services I am entitled to. She told me it would be 1400. I said wait a minute, look up our rec I was expecting it to be one of the 4 complimentary services I am entitled to. She told me it would be 1400. I said wait a minute, look up our recorded please. When she did (shouldn’t she have done this prior to my arrival??) She found that we had done the 60 k and now I would be in for the 65 k. Oh, well ok. Glad I said something or she would have easily (perhaps gladly) charged me the 1400. So, to me, I think the app should list your services received and tell you exactly where you are so that it is EASY to know. Don’t trust your service rep to be on top of things. But, it IS Lexus so besides the app keeping track I think the service rep SHOULD know where you are at. More

by kpatallas Verified Customer Verified Customer

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Work done an advertised on time. Good communication on recommendations, the why and the cost. Good communication on recommendations, the why and the cost. More

by mdirkzwager Verified Customer Verified Customer

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Great overall experience . AJ Pullen was excellent and very very helpful throughout my car buying process. I enjoyed my car buying experience. AJ Pullen was excellent and very very helpful throughout my car buying process. I enjoyed my car buying experience. More

by muzee19871987 Verified Customer Verified Customer

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wonderful experience, very thorough review of the vehicle to detect any issues. They kept us inform as to the necessary maintenance and repairs as well as the cost. Very transparent process. to detect any issues. They kept us inform as to the necessary maintenance and repairs as well as the cost. Very transparent process. More

by wielands Verified Customer Verified Customer

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I absolutely love James. l he always fills me in on all the information and he always answers my questions clearly. Plus, he is kind and polite! The dealership is great. l he always fills me in on all the information and he always answers my questions clearly. Plus, he is kind and polite! The dealership is great. More

by aliannb Verified Customer Verified Customer

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Angela is amazing! Always makes the whole process seamless. She is friendly and personable and answers any questions. She is the best representative of the quality of Always makes the whole process seamless. She is friendly and personable and answers any questions. She is the best representative of the quality of customer service that is Walser. More

by jamac10670 Verified Customer Verified Customer

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My wife takes the car in but I generally make the decisions on what we're spending money on. We've transitioned to this recently and so far, we've had good luck working with your staff. Interested decisions on what we're spending money on. We've transitioned to this recently and so far, we've had good luck working with your staff. Interested in tires but they were a little pricey. It would be nice if you could give discretion to the service department to lower prices. More

by radley3 Verified Customer Verified Customer

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Everything was good. They did a good job and finished in the time they said that they would. They did a good job and finished in the time they said that they would. More

by sally6 Verified Customer Verified Customer

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Always tried to get the work done in timely manner. The massage chairs are a bonus if you have to wait. The massage chairs are a bonus if you have to wait. More

by kmayfield100 Verified Customer Verified Customer

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Angela did a great job communicating with me and provided me with an excellent service experience. My car was even delivered to my house with a fresh wash. Very satisfied. me with an excellent service experience. My car was even delivered to my house with a fresh wash. Very satisfied. More

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