Angie Minor

"Chris and Nick worked together to complete the deal that..."

- SANDIHELD Verified Customer

Chris and Nick worked together to complete the deal that worked for everyone. I had a few issues that service needed to take care of and those went well also thanks to Chris.

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"Excellent communication and Fast service. Got our vehicle..."

- Steve Schmeling Verified Customer

Excellent communication and Fast service. Got our vehicle in without being scheduled. We appreciate the quick service when it comes to emergency equipment. The Ambulance is vital when responding to emergencies.

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"Always experience excellent service from the GBWB team...."

- mscanlan Verified Customer

Always experience excellent service from the GBWB team. Prompt check-in, great review of details and work to be performed, personal review of any items found on inspections, friendly staff, nice waiting area with snacks and water/coffee, and a ride home and back if I need to leave the vehicle. The workmanship is excellent and Ken is always helpful with any follow-ups. I have been a long-time customer - perhaps 20 years or more. It just keeps getting better and it was always great.

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"Love coming in to Boucher Ford in West Bend, WI. It's..."

- Bubbles21 Verified Customer

Love coming in to Boucher Ford in West Bend, WI. It's like family there. I waited for my car during it's oil change & The Works! Even at this time during the Covid 19, everyone has masks on. I feel safe, so clean & they do great work on my vehicle.

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"The staff are very welcoming, the service was done..."

- WQT Verified Customer

The staff are very welcoming, the service was done quickly and efficiently, and we were charged a fair price. Thank you to all the staff for their hard work!

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"thanks Angie. got the oil changed, tire rotated and..."

- cjlahtida Verified Customer

thanks Angie. got the oil changed, tire rotated and determined that the battery failed cold cranking amperage. Good thing we got the battery replaced during this cold spell. thanks again.

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"I stopped going to Boucher when I purchased my Jeep and..."

- MLSEILER Verified Customer

I stopped going to Boucher when I purchased my Jeep and there was a dealership closer to my home, but the service was horrible. Therefore I came back to Boucher for their excellent service and employees.

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"Angie Minor, Service Consultant was so helpful and..."

- DONNAJIM37 Verified Customer

Angie Minor, Service Consultant was so helpful and considerate. I enjoyed her professionalism and concern. She is an asset to your dealership. Thanks for your help.

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"I was pleased with the Service I received from Angie..."

- SHOLZLI Verified Customer

I was pleased with the Service I received from Angie Minor. She is the BEST! She listened and addressed most issues with attention to detail

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"I am extremely disappointed in how my service went. I..."

- CRAIG.LEARMAN Verified Customer

I am extremely disappointed in how my service went. I brought my 2015 Ford Explorer in knowing that the wheel bearing was bad and that it would be covered by my Zurich extended warranty. After you performed the diagnostic test and confirmed that my wheel bearing was indeed bad, you called Zurich to start the warranty claim. It was then that Zurich said they would cover the wheel bearing and 1.2 hours in labor (based on nationally publicized guides. Kim told them they would need 3 hours due to corrosion concerns. Zurich agreed to give an additional 0.5 hours. It was at this time that Kim contacted me and we ultimately had a conversation where i was told that i would need to cover the difference between the 3 hours and the 1.7 hours at a cost to me of $200. I was also told that they would need to remove the knuckle to press out the bearing and perform an alignment. All of this is a complete scam!!!! It doesn't take 3 hours to change the wheel bearing. You absolutely DO NOT need to remove the knuckle and an alignment is not needed. This was an attempt to take advantage of the extended warranty and scam me out of money. I instructed Kim that i would be picking up the vehicle and to NOT perform any work. I was told that i would be responsible for paying the diagnostic fee (i already new what was wrong) because i declined the work. I declined the work due to being scammed.

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