Angie Shepherd
Angie Shepherd at Colonial West Chevrolet of Fitchburg

Angie Shepherd | Page 5

Service Business Development Representative

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

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4.9
210 Reviews
4.9

210 Reviews

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210 Reviews of Angie Shepherd

August 15, 2025

Dealership Rating
Employee Rating

recently came in for an oil change and had a great experience from start to finish. The staff was friendly, professional, and made me feel welcome as soon as I arrived. They got my truck in quickly, e More

by jrsarbacker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! I'm thrilled to hear that you had a great experience at Colonial West Chevrolet of Fitchburg during your oil change. It's fantastic to know our friendly and professional staff made you feel welcome and provided transparent service for your truck. We take pride in our clean environment and efficient process, making your visit as smooth as possible. We look forward to assisting you with future maintenance and appreciate your recommendations! Thanks again for choosing us! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 14, 2025

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Been with Colonial West in Fitchburg since 2015 when I bought my first Chevy Colorado , everybody I dealt with then was great , got away from them for a little bit when I bought my 2018 Colorado but the d More

by Thor6635
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your wonderful experience with us! I truly appreciate your loyalty to Colonial West Chevrolet of Fitchburg since 2015, and am thrilled to hear you're happy with both your GMC Canyon Denali and our service and sales teams. Your satisfaction is very important to us, and we look forward to continuing to serve you as a lifelong customer. Enjoy your retirement truck, and we can’t wait to see you again for your future vehicle needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Aug 15, 2025

Thor6635 responded

Your welcome

July 31, 2025

Dealership Rating
Employee Rating

Colonial is always professional and delivers great vehicle service. I trust them with all my vehicles. Service manager and advisors are knowledgeable and courteous and able to quickly adapt to schedu More

by Benson_David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you, Benson! We truly appreciate your trust in Colonial West Chevrolet of Fitchburg for all your vehicle needs. It's fantastic to hear that you find our service manager and advisors knowledgeable and courteous. We strive to provide quick and efficient service, especially with unplanned needs. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 30, 2025

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Colonial West has been very helpful and I appreciate their friendly, upfront and honest business. More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words, Jess! We're delighted to hear that you found Colonial West Chevrolet of Fitchburg to be helpful and appreciate our friendly, upfront, and honest approach. We strive to provide the best service and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 29, 2025

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Employee Rating

The work done at this dealer was great! They communicated the whole time I was in the waiting room. Pricing is good when compared to other places. I felt safe and satisfied with the service More

by merissadoubleday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you, Merissa! I'm happy to know you had a great experience at Colonial West Chevrolet of Fitchburg. It's great to know that our communication and pricing met your expectations, and that you felt safe and satisfied with our service. We appreciate your feedback and look forward to seeing you again. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 28, 2025

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Awesome team at colonial west always professional and courteous I wouldn’t take my vehicles anywhere else!!! More

by raul927
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 28, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you so much, Raul! I appreciate your trust in Colonial West Chevrolet of Fitchburg. It's great to hear that our team's professionalism and courtesy have made a positive impact on your experience. We look forward to serving you again. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 26, 2025

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I have every confidence in the team at Colonial West. The smiling face of service is always Pamela, with a special shout out for exceptional service from Jackie who managed the intake and execution of ma More

by MFSHEILS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 26, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I'm thrilled to hear about your confidence in our team at Colonial West Chevrolet of Fitchburg. It’s great to know that Pamela and Jackie provided you with exceptional service during your visits. We appreciate your loyalty, and we look forward to continuing to support you with your Chevy Silverado, no matter the mileage. Don't hesitate to visit us again—we're here to help! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 23, 2025

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Employee Rating

Great experience with service in and out no time no problems people were friendly will be back More

by john.szocik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere

Jul 24, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your feedback! I'm happy to hear you had a great experience with our service team and found them friendly and efficient. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. We look forward to welcoming you back! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 18, 2025

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Employee Rating

Everyone is always so friendly! The waiting area is great and they dud the service in the amount of time promised! More

by Donna B
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Quinlan, Pamela Bussiere , Rob my salesman was awesome, he came and said hello and asked me how I’d like the car!

Jul 18, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Donna! I'm thrilled to hear that you found our team at Colonial West Chevrolet of Fitchburg to be friendly and that you enjoyed our waiting area. We pride ourselves on delivering timely service, and we're glad we met your expectations. We look forward to welcoming you back for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 16, 2025

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Employee Rating

This is the only place that I bring my truck to. Customer service is great! More

by aphillips234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I appreciate your loyalty to Colonial West Chevrolet of Fitchburg and am thrilled to hear that you love our customer service. We look forward to continuing to take great care of your truck. Please visit us again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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