Jacqueline Quinlan
Jacqueline Quinlan at Colonial West Chevrolet of Fitchburg

Jacqueline Quinlan

Service Advisor

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

Contact Me
4.9
324 Reviews

Dealership Experience

4 yrs, 11 mos

4.9

324 Reviews

Write a Review

324 Reviews of Jacqueline Quinlan

September 18, 2026

Dealership Rating
Employee Rating

I have used them for a few years always excellent service . Never have any problems no surprises More

by Srx017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere

September 18, 2026

Dealership Rating
Employee Rating

Great communication, quick and correct service, super friendly. Definitely recommend this dealership! We will be back! More

by chanel.rodrigues
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

Sep 18, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Chanel! I’m thrilled to hear that you experienced great communication and friendly service at Colonial West Chevrolet of Fitchburg. I appreciate your recommendation, and we look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 09, 2026

Dealership Rating
Employee Rating

Service was done in a timely manner. I didn’t care for a video that said it was Edison and it was not a video of our vehicle. I assumed it was going to show me thing about our truck , More

by gmomtlc4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere

Sep 10, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for taking the time to share your feedback. I’m glad to hear that your service was completed in a timely manner. I also understand your frustration with receiving a video that was not specific to your truck. Your feedback is important to us, and I’ll certainly consider your comments as we continue working to improve the service experience at Colonial West Chevrolet of Fitchburg. If you have any additional questions, concerns, or suggestions, please don’t hesitate to reach out to us directly. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 04, 2026

Dealership Rating
Employee Rating

Very accommodating to get us in for oil change on the same day we called. More

by damongroom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback! I’m glad to hear that you found Colonial West Chevrolet of Fitchburg accommodating with your oil change. We strive to provide prompt and efficient service to all customers. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 03, 2026

Dealership Rating
Employee Rating

Service appointments at Colonial West are always a breeze. Oil changes and tire rotations are less expensive than the quick change stores. More

by Pierre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere

Sep 03, 2026

Colonial West Chevrolet of Fitchburg responded

We’re glad the service on your Equinox stays both seamless and budget-friendly. Knowing you found our oil changes and tire rotations more affordable than quick-change shops is rewarding. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

September 03, 2026

Dealership Rating
Employee Rating

Great service as always! The process was smooth, the oil change was completed quickly and I was on my way within an hour. More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lane, Pamela Bussiere

Sep 03, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I appreciate your kind words about the smooth process and quick oil change service at Colonial West Chevrolet of Fitchburg. I'm glad to hear you were on your way in no time. We look forward to seeing you again for your next service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 02, 2026

Dealership Rating
Employee Rating

The staff is very friendly with customers, and the service is highly professional; they really take good care of my car. That is important to me because it speaks volumes about the business. More

by juan1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2026

Colonial West Chevrolet of Fitchburg responded

Your praise of our team’s friendly approach and professional care for your Camaro highlights what we aim for at every service visit. Hearing that you feel your car is in good hands means a lot to our service department. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

September 02, 2026

Dealership Rating
Employee Rating

service was great, dealt with pamela and jackie. ten out of ten, will be back again More

by ted from accounting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

Sep 02, 2026

Colonial West Chevrolet of Fitchburg responded

We’re glad the service on your Chevrolet Cruze went smoothly. Pamela and Jacqueline appreciate your perfect score and look forward to welcoming you back. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

August 07, 2026

Dealership Rating
Employee Rating

We havevbeen using the service at Colonial West for years and the provide excellent and honest work. Very kind and knowledgeable More

by robertatibbetts45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2026

Colonial West Chevrolet of Fitchburg responded

After years of trusting our service department for your Buick Encore, hearing that our honest work and friendly expertise continue to meet your expectations means a lot to our team. We’re glad each visit has felt welcoming and professional. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

August 01, 2026

Dealership Rating
Employee Rating

I've had some terrible experiences with other dealership, but everyone I've worked with at colonial has been great. Pam in the service department is wonderful and so are Edison and Jacqueline. Shelby in sale More

by mammajamma321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere , shelby

Aug 01, 2026

Colonial West Chevrolet of Fitchburg responded

It’s wonderful to hear Pamela, Edison, and Jacqueline made your Chevrolet Spark service visit a positive experience. We’re glad the sales team provided a relaxed, no pressure environment. Thank you for recommending us and we look forward to helping with any future vehicle needs. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

1
...

Dealership Inventory (123 Vehicles)

used 2025 Chevrolet Silverado 1500 car, priced at $40,474
2025 Chevrolet Silverado 1500
used
Sterling Gray Metallic exterior
Automatic
Four-wheel Drive
new 2025 Chevrolet Silverado 1500 car, priced at $70,138
2025 Chevrolet Silverado 1500
new
Rip Tide Blue exterior
Automatic
Four-wheel Drive
new 2026 Chevrolet Silverado 1500 car, priced at $51,278
2026 Chevrolet Silverado 1500
new
White Sand exterior
Automatic
Four-wheel Drive
new 2026 Chevrolet Silverado EV car
2026 Chevrolet Silverado EV
new
Slate Gray Metallic exterior
Automatic
All-wheel Drive
used 2023 Jeep Grand Cherokee car, priced at $33,349
2023 Jeep Grand Cherokee
used
Silver Zynith exterior
Automatic
Four-wheel Drive
used 2020 GMC Terrain car, priced at $23,999
2020 GMC Terrain
used
White Frost Tri-Coat exterior
Automatic
All-wheel Drive