Jacqueline Quinlan
Jacqueline Quinlan at Colonial West Chevrolet of Fitchburg

Jacqueline Quinlan

Service Advisor

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

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4.9
330 Reviews

Dealership Experience

5 yrs

4.9

330 Reviews

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330 Reviews of Jacqueline Quinlan

October 08, 2026

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Employee Rating

Been a customer with Colonial West for 10+ years. Great group of people. It is hard to find a dealership you can trust. More

by Jenbase1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 08, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for entrusting the service on your Silverado 1500 to our service department for over a decade. Knowing we’ve earned your trust for all these years means a great deal to our team. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

October 07, 2026

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Employee Rating

The service experience was fine, but the cost was higher than expected. I paid $138.65 for a basic oil change and tire rotation, which included a $20 off coupon. Coincidentally, the day after this service I More

by tpeltonen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angie Shepherd, Shelley Dupre

Oct 08, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the service and understand your concerns about the pricing. It’s great to hear that the service itself met your expectations. We strive to provide the best deals possible, and we regret any confusion with our promotions. Feel free to reach out to me directly if you have any further questions or would like assistance with future services. We hope to see you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 04, 2026

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Colonial west service dept was pleasant and punctual. the process of checking in was fast and easy. The waiting area was very comfortable. More

by mike.gelinas88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere

Oct 04, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words, Mike! I’m thrilled to hear that your experience with our service department at Colonial West Chevrolet of Fitchburg was pleasant and efficient. It's great to know you found the check-in process quick and the waiting area comfortable. I appreciate your feedback, and we look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 01, 2026

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Awesome super service they make it so easy and on time even offering drop off and pick up my go to place More

by Tom_brady
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 02, 2026

Colonial West Chevrolet of Fitchburg responded

Tom, thank you for your kind words! I’m delighted to hear that you had an awesome experience with our service at Colonial West Chevrolet of Fitchburg. We are committed to making everything easy and convenient for our customers, and I appreciate you choosing us as your go-to place. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 24, 2026

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Employee Rating

Absolutely Amazing! I just stopped to look at a truck I was following online. As I was walking back to my car, Shelley Dupre came out to the lot while assisting another More

by Watchdog55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 24, 2026

Colonial West Chevrolet of Fitchburg responded

Knowing that Shelley’s prompt greeting and Vincent’s detailed tour made your visit seamless means a lot to our team. We’re pleased Carlos could guide you through financing, and it’s rewarding to know our service department met your expectations. Enjoy your new Chevrolet 2500! Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

September 23, 2026

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They were nice and quick with good hospitality, everything went as I imagined. Easy and go. More

by shilmarmil64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! I’m glad to hear that your experience at Colonial West Chevrolet of Fitchburg met your expectations and that you enjoyed our hospitality. We strive to make the process as easy and pleasant as possible. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 18, 2026

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Employee Rating

I have used them for a few years always excellent service . Never have any problems no surprises More

by Srx017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere

Sep 19, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! I appreciate your loyalty to Colonial West Chevrolet of Fitchburg and am pleased to hear that you've consistently received excellent service without any surprises. We look forward to continuing to serve you in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 18, 2026

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Employee Rating

Great communication, quick and correct service, super friendly. Definitely recommend this dealership! We will be back! More

by chanel.rodrigues
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

Sep 18, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Chanel! I’m thrilled to hear that you experienced great communication and friendly service at Colonial West Chevrolet of Fitchburg. I appreciate your recommendation, and we look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 09, 2026

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Employee Rating

Service was done in a timely manner. I didn’t care for a video that said it was Edison and it was not a video of our vehicle. I assumed it was going to show me thing about our truck , More

by gmomtlc4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere

Sep 10, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for taking the time to share your feedback. I’m glad to hear that your service was completed in a timely manner. I also understand your frustration with receiving a video that was not specific to your truck. Your feedback is important to us, and I’ll certainly consider your comments as we continue working to improve the service experience at Colonial West Chevrolet of Fitchburg. If you have any additional questions, concerns, or suggestions, please don’t hesitate to reach out to us directly. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

September 04, 2026

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Employee Rating

Very accommodating to get us in for oil change on the same day we called. More

by damongroom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2026

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback! I’m glad to hear that you found Colonial West Chevrolet of Fitchburg accommodating with your oil change. We strive to provide prompt and efficient service to all customers. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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