Christopher Taylor

Colonial West Chevrolet of Fitchburg responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

We cannot thank you enough for this glowing review of our service center, Linda! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

I really appreciate the kind recommendation, Jon. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for taking the time to provide this feedback, Mark. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words. I feel our service department is what makes Colonial West Chevrolet of Fitchburg special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Steven and Carla, I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713