Angie Wagaman

The reason why I am not giving this service center a 5 rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have the part available to repair it. I was disappointed with that decision as it was something that I did not expect from Austin Ford Chrysler and was a bit amateurish in scope definitely not to the professional standards that I have come to expect from this shop, especially since they are an authorized dealer for Ford. There are some areas of this review that I am going to give a less than stellar review not because the department is universally bad, but because when using the Likert Scale, I tend to give points and then average them out and the average in some areas, is less than a perfect score. What is disappointing is that there has been no communication about when--or if--the repairs will ever manifest themselves which is even more frustrating given that the part was forceably removed with absolutely no solution or repair in sight for the foreseeable future. More

by btexpress1198 Verified Customer Verified Customer

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Steve in sales, Angie, Kristin in service. These people make my visits a pleasure. Fast and efficient, but still have a few minutes to make sure I have everything I need. These people make my visits a pleasure. Fast and efficient, but still have a few minutes to make sure I have everything I need. More

by mmerritt1 Verified Customer Verified Customer

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Angie was really helpful, checkout was easy. Perfect person to work with customers. 5 stars for her! Perfect person to work with customers. 5 stars for her! More

by Jgruber2 Verified Customer Verified Customer

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Excellent to work with. They strive to get everything right for you. Very friendly atmosphere They strive to get everything right for you. Very friendly atmosphere More

by BRADLEE0 Verified Customer Verified Customer

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Great service, in and out quickly for an oil change. Nice new waiting area. Check out with Angie is quick and easy. Angie is always availible to handle whatever you may need. Nice new waiting area. Check out with Angie is quick and easy. Angie is always availible to handle whatever you may need. More

by jroussop Verified Customer Verified Customer

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I believe the person in the customer waiting area was April she was very helpful not only with me but helpful and patient with other customers. April she was very helpful not only with me but helpful and patient with other customers. More

by psgmadden Verified Customer Verified Customer

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Talked to the owner and that was an experience that you seldom do at any shop. Angie was exceptional in her capacity and the customer service was great as it has been most times that I have gone to th seldom do at any shop. Angie was exceptional in her capacity and the customer service was great as it has been most times that I have gone to the shop. More

by btexpress1198 Verified Customer Verified Customer

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