Anita Ruiz | Page 4

INFINITI of South Bay responded

Matching needs to a vehicle is exactly why we call our sales team sales "consultants"... because it's all about fitting the right vehicle with the right payments to the right client. We are so pleased to learn that you had an exceptional experience. I will be sure to let Anita and my team know about your positive feedback. Thank you! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Linda, This is so nice of you to leave such an amazing review of your sales experience with my sales team, you are most appreciated. It is great to learn that they made your transaction fast and easy! At INFINITI of South Bay we're about "EASY", it's the INFINITI of South Bay way! And thank you for calling-out Victor, Larry and Miles by name. We will be sure to recognize them in our Monday morning team meeting. We look forward to all the friends and family you'll be sending our way! Thank you so much. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Super great review detailing everything we strive to be! Thank you for being so thoughtful in putting together this great feedback on your service visit here with us at INFINITI of South Bay. We strive to put the customer first, to treat them fairly and with respect, to be transparent, to communicate well and to be attentive to all of their needs. This is what we call the INFINITI of South Bay way. Thank you for sharing your experience with us and with others. We appreciate your business and your loyalty. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Mr. Samuels, Thank you for taking your personal time to give back to the people on my team who served you well. That means so much to them when they read online how wonderful they made a client feel. At INFINITI of South Bay it's about the relationship. If we treat our clients right, then they keep coming back, and they bring their friends. Our greatest compliment is a referral, so please be sure to tell your friends to visit INFINITI of South Bay. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Richard, What a great review, you can tell it came from your heart! Above and beyond is what we strive to achieve, it is thrilling to me personally to learn that we hit the goal. Thank you for the amazing recognition of two of our great employees, Kas in Sales and Ever in Service. We are gratefully to have you as a client and we thank you for your business. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for bringing this to our attention that you are still having issues. We believed that we've addressed all of your issues and concerns. I will reach out to you personally today to see what we are missing. Thank you for bringing this to our attention. Larry Harris Sales Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for sharing your purchase experience with our team. And, thank you for recognizing Kas, Anita and Mike personally for their efforts in making your experience an exceptional one. Please tell your friends and family, as your recommendation is our best compliment. We appreciate your time in posting and we appreciate your business. Thank you for choosing INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Christine, Thank you for the great review of your experience with Anita! She sure is a huge asset to our team. We are glad you chose INFINITI of South Bay for your vehicle needs! Thank you for your business and the great review! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the compliment on the cleanliness our our dealership. We work hard to provide a luxury experience for our INFINITI clients. Jaime is one of our best Service Advisors and makes the time to explain and communicate. We are glad that you found him to be friendly, helpful and knowledgeable, there couldn't be a better compliment. We will be sure to share your feedback with Jaime and the team. Thank you for choosing INFINITI of South Bay. It's great having clients like you! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Carmen, We are so pleased to learn that our team was super friendly, patient and provided good service. Thank you for sharing your sales experience here at INFINITI of South Bay. Unlike other dealerships, our goal is to first find out what is right for our client. Every client has different wants, desires and needs. It is only when you can match this with the right vehicle that you can truly deliver a positive experience. We are pleased to learn that your experience was excellent. Thank you for your business and we look forward to taking care of your service and maintenance needs in the years to come. Welcome to INFNITI of South Bay. Kelvin Bratcher Owner & General Manager INFINITI of South Bay