Anita Ruiz | Page 3

INFINITI of South Bay responded

Hey Joseph, Wow! Reading your review totally made our day here at INFINITI of South Bay! 😉 We're absolutely thrilled to hear you had such a smooth, supportive, and confidence-boosting experience purchasing your first car with us. It sounds like Brian and Anita really went above and beyond for you, and we're so proud to have them on our team! Taking the time to explain everything without any pressure and even making after-hours calls to make it all work for you... that's what we call the INFINITI of South Bay "way"! We work to build relationships, long-term relationships. Making your first dealership purchase enjoyable and stress-free was our goal. We're so happy we could be a part of this big milestone for you! Thank you so much for the fantastic five-star review and for giving Brian and Anita such a wonderful shout-out. We truly appreciate your business and hope you absolutely LOVE your new ride! Welcome to the INFINITI of South Bay family! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Ernest, Thank you for taking the time to leave a five-star review regarding your recent service experience at INFINITI of South Bay. We are very pleased to hear that Edson provided you with clear and concise communication, and that he maintained a professional demeanor throughout your entire visit. These are qualities we highly value in our service team, and we're glad to know Edson exemplified them. We will be sure to pass along your positive feedback to Edson. Thank you again for your business and for recognizing his excellent service. We look forward to assisting you with any future needs at INFINITI of South Bay. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Nicole, Thank you for recognizing that our team was friendly and professional. As a family owned business, we strive to treat people as we would like to be treated. Our difference is our people and how we serve our clients, and it is so meaningful when this is recognized and appreciated. Thank you for your review, and for your business. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks for this awesome review! I’m thrilled that Anita provided you with such responsive and helpful service. She goes above and beyond to ensure every customer has a great experience. It was equally amazing working with you, thank you for choosing us! We look forward to welcoming you back in the future! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Wow! Thank you so much for this incredible review! We're thrilled that we continue to provide you with a five-star experience for all your automotive needs! Jaime, Anita, Coach, Mike, and the entire team, work hard to ensure our customers receive top-notch service with care and professionalism. Thanks for the special shoutouts! We're delighted that your Elite Protection Program and Maintenance Care Plan have given you peace of mind, it's our goal to make your experience as rewarding as possible. Great reviews like this encourage our team to keep up the good work, thank you again. Cheers to many more winning deals ahead! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Mrs. M, Thank you for your review and for letting us know of this situation. We are opening up an investigation into this so that we might better address the details with you. Concerning any prior damage, we provide a CARFAX with every used vehicle purchased. Every customer signs the CARFAX vehicle history report as part of our sales process. If there was prior damage on the VHR, you would have signed off on knowing this in advance. Could you please contact me at 310-325-5555 so that we can put a name to this and work together to resolve these concerns? Thank you, Anita Ruiz Sales Manager INFINITI of South Bay

INFINITI of South Bay responded

Brew, Such a very nice review, thank you for recognizing the efforts of our team. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience here at INFINITI of South Bay! We appreciate your loyalty. Thanks for choosing us. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Lori, This is such a nice review, thank you for taking the time to recognize Terrance and for his great work. In our team meetings, we discuss ways to help ensure that our clients have a good experience. One of the areas we focus on is making it easy to do business with us. It's great to read your review that we hit the mark and provided a smooth transaction. We also discuss how important it is for our client to know the technology that our vehicles offer, because the more you know about the vehicle, the more you can enjoy it. We appreciate your business and are grateful that you have chosen INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Hello Angelle, This review was so nice to read. Thank you. You can't imagine how good it feels to have a client post online that your dealership is amazing. We do work very hard at providing an exceptional experience and it is always appreciated when this is recognized. Thank you for calling out Mike in your review, and I believe Anita also assisted. We appreciate your recommendation and we are grateful for your business. Thank you, Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Meridith, Thank you for your great review and recommendation. We aim to provide an exceptional client experience where your transaction is fast, easy, and friendly. Please know that our service team is just as amazing. We look forward to serving you with any maintenance and repairs that you may need in the future. Welcome to the INFINITI of South Bay family! Anita Ruiz Sales Manager INFINITI of South Bay