Ann Maria Trapani | Page 10

The people in the service department that have taken care of me, Pam, JP and Ann Maria are very helpful and friendly. No matter who takes care of me they always go above and beyond. Excellent experience ever of me, Pam, JP and Ann Maria are very helpful and friendly. No matter who takes care of me they always go above and beyond. Excellent experience every time. More

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I've been a customer for more than 15 years; would never go elsewhere for my vehicles; I also have my RAM truck serviced here, in addition to my Infiniti. Prices are competetive, service is spot on and a l go elsewhere for my vehicles; I also have my RAM truck serviced here, in addition to my Infiniti. Prices are competetive, service is spot on and a loaner vehicle is always readilty available. Appointments are most times same-day for me, without any delay! More

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Great service as always. Clean and friendly environment. My service advisor Pam C. Always does her best, is knowledgeable and provides timely updates. I have & would always recommend this dealer. My service advisor Pam C. Always does her best, is knowledgeable and provides timely updates. I have & would always recommend this dealer. More

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I own a 2008 Infiniti M35X with 299,000 miles. If if wasn’t for the service consulatnats, AnnMarie, Pam, Joe and JP, I doubt very much my car would have lasted this long. They are all wonderful and a p wasn’t for the service consulatnats, AnnMarie, Pam, Joe and JP, I doubt very much my car would have lasted this long. They are all wonderful and a pleasure dealing with. I’ve had nothing but positive experiences each and every time I bring my car in for service. A wonderful team and I thank them! More

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Top shelf! Circle Infiniti always provides outstanding service with a smile! Customer care and satisfaction is truly a priority. I always trust that my car receives exceptional care with every visit! O service with a smile! Customer care and satisfaction is truly a priority. I always trust that my car receives exceptional care with every visit! Our Service Advisor, Ann Maria Trapani is fantastic. She is honest, intelligent and well informed. Also caring, and great to work with! More

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Circle Infinity provides good and quality service. I used to be serviced by another Infiniti dealer but they did not provide quality service. but I am always satisfied with the service and quality of w used to be serviced by another Infiniti dealer but they did not provide quality service. but I am always satisfied with the service and quality of work of the Circle Infinity More

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Ann Maria Trapan has been my service advisor since 2018. Her compassion and dedication to assuring that customer service was delivered is far beyond what a customer can expect. I have always entrusted Ann w Her compassion and dedication to assuring that customer service was delivered is far beyond what a customer can expect. I have always entrusted Ann with the service of my vehicle (Infiniti QX60) and will continue to do so. Going the extra mile has made me a happy customer. More

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Aside from loving the quality and look of my third Infiniti SUV, the main reason I've been a customer of Circle Infiniti since 2004 is the consistently wonderful service they provide. From the time I Infiniti SUV, the main reason I've been a customer of Circle Infiniti since 2004 is the consistently wonderful service they provide. From the time I pull into the service area and am greeted warmly with a big smile from Yuri, I know I will be in good hands with Pam, Ann and Todd. And knowing that JP and Joe are working their mechanical magic on my car gives me confidence that things will be done right the first time. This is a fantastic team, and I hope Infiniti keeps turning out quality, sexy products so I can keep working with them for a long time. More

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Ann needs to be cloned to work at all Infiniti dealers! She kept me well updated on the status of my repair and was absolutely terrific to work with! I was only in NJ for the weekend when my car unexpect She kept me well updated on the status of my repair and was absolutely terrific to work with! I was only in NJ for the weekend when my car unexpectedly had fuel injection issues and she saw to it my car was repaired and ready to go in time for my departure to VA on Sunday morning. She was very reassuring and an absolute pleasure to work with! More

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**Note: this review is an edited prior review that I left only 1 star. I feel it is only fair to edit my previous review. See below.** To make long story short, I had a very frustrating experience with a only 1 star. I feel it is only fair to edit my previous review. See below.** To make long story short, I had a very frustrating experience with a new (new to me at least) service rep at Circle, Ann Marie. The service manager, Todd, reached out to me. We spoke for almost an hour, and he went above and beyond to resolve the situation. His resolution was refreshing and well above expectation, particularly considering that Infiniti corporate said that there was nothing else that they would do. I have driven an Infiniti for the better part of the last 20 years, and prior to this frustration, I have had great experiences with both Circle Infiniti and other dealerships/service centers. Todd handled the situation incredibly well, and although I will not be working with Ann Marie, I will be returning to Circle Infiniti in the future. More

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