Anthony Capanelli | Page 7

Very clean and comfortable. Really liked my salesman. Excellent experience overall, nothing negative to say. Really liked my salesman. Excellent experience overall, nothing negative to say. More

by bigd451 Verified Customer Verified Customer

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Poor customer service, Brittney is rude and needs to be retrained, nobody is helpful, after u get the car they don’t care about ur needs so if the car starts actin up , u on ur own. I got a car two weeks a retrained, nobody is helpful, after u get the car they don’t care about ur needs so if the car starts actin up , u on ur own. I got a car two weeks ago n the car won’t start n can’t get anyone from the dealer to help. Britney the service representative refused to grab one of her managers out of a meeting and told me that I had to wait and that she had to address the customer that was in front of her. A good customer service representative would’ve known to address the customer who was on the phone and than the customer that was infront of her. She is very rude , kept picking up putting me on hold without me even sayin okay. She just kept picking up puttin the phone on hold. More

by mizzlele92 Verified Customer Verified Customer

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Liars and mean not recomed deal with this dealership read reviews on Facebook about them before go there. reviews on Facebook about them before go there. More

by RAF11901 Verified Customer Verified Customer

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Anthony was such a great help and I continue to recommend my friends and family to this place. my friends and family to this place. More

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Awesome service. Thorough, polite and friendly. They take the pressure out of car buying. Would recommend Thorough, polite and friendly. They take the pressure out of car buying. Would recommend More

by P.hayes2000 Verified Customer Verified Customer

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LOOKING FOR THE BEST PRICE, SERVICE AND DELIVERY IN A FRIENDLY ATMOSPHERE YOU WILL FIND IT AT SECURITY DODGE BIG TIME !!!! JOHN LAURIA FRIENDLY ATMOSPHERE YOU WILL FIND IT AT SECURITY DODGE BIG TIME !!!! JOHN LAURIA More

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always the best ! this is my 4th car i’ve purchased there and it’s always top notch this is my 4th car i’ve purchased there and it’s always top notch More

by FCASSESE Verified Customer Verified Customer

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Sales management and finance employees were professional and courteous. Highly recommend this dealership to anyone. and courteous. Highly recommend this dealership to anyone. More

by ISMLAW Verified Customer Verified Customer

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I was very pleased with the professionalism that this dealership had and their service was incredible. The salesman knew what he was doing and made the experience great. Everyone here took great care of dealership had and their service was incredible. The salesman knew what he was doing and made the experience great. Everyone here took great care of me and even offered me coffee! More

by KYLEDAIDONE Verified Customer Verified Customer

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This was the absolute worst car buying experience I've ever had. I bought a 2014 jeep wrangler from security dodge on September 4th. During the test drive I noticed a noise coming from the breaking system ever had. I bought a 2014 jeep wrangler from security dodge on September 4th. During the test drive I noticed a noise coming from the breaking system. My salesman Tom Sweeny told me not to worry about it, he would get it into the shop and fix the problem before I left. The jeep went into the shop and I was told that the problem was that the truck had been sitting for a while and had some rust on the brake rotors that needed to wear off so I took ownership of the vehicle and drove it for a week. The noise did not go away and the engine had now started ticking and there was a slow leak in a tire. I called to make a Service appointment and was told there were no available appointments until November. The girl on the phone told me that I could bring in my jeep on a Saturday for 1st come 1st serve service for things like oil changes and brakes. I arrived at the service center at 7:00 am on September 11th, they took the jeep in and parked it in the back lot. Several hours went by without the jeep even being looked at. Finally after 5 1/2hrs of waiting they brought the jeep in the shop, they went for a road test and brought the jeep back in. The jeep was in the shop for about 10 minutes when they pulled it back out, told me they couldn't reproduce the brake noise and they plugged the tire. I asked the service advisor on duty to come for a ride with me to hear the noise. I was able to reproduce the noise the 1st time I applied the brakes. They then brought the truck back in the shop, took off the tires to replace the brakes and promptly came up with another excuse that they couldn't fix it. I've been waiting for 7 1/2 hrs at this point so my entire day was wasted.. I was then given an appointment to drop off the jeep on October 15th. Again, the jeep sat in the lot. A week later, I was informed that they were not going to replace the brakes and the noise was coming from some kind of clips used in the system. Now they were diagnosing the engine tick. They concluded that the jeep needs some major engine work (new lifters, new camshafts and new rockers) At the time of drop off I had driven the vehicle approximately 2,300 miles and it was 41 days since i took ownership. At this point, the jeep gets parked in the lot again and the service advisor Geo starts the process of using my extended warranty to try to get paid for the work. To my understanding, the use of my warranty is not applicable. The form that I recieved from security dodge upon taking ownership clearly states that "the dealer will pay 100% of the cost for parts and labor" for the repair that's within the nys lemon law allotted time of no more than 60 days and 3000 miles. My vehicle was still week within these parameters. I explained this to Geo 3 or 4 times over the next 2 1/2 weeks while my jeep just sat there waiting, and every time I called to check the status I got a new excuse as to how the warranty company was giving him the runaround. I told him several times not to use my warranty and that it was not applicable. Finally after whatever creative book keeping happened over there, they got the warranty repair approved by the company. In previous phone calls, I was told that they had all the parts needed to do the job. At the time they told me they for the work approved they now had to order parts. Another week goes by. They finally get the parts and begin the repair. The repair was finished on November 11th which was a Thursday night and at that point 27 days some I dropped off my jeep. The QC department test drove the vehicle the next day and the check engine light came on.. I again called to check the status and was told that the camshaft that was replaced was defective so they needed more time and would have it ready in Tuesday November 16th. I recieved a text message from Geo on November 16th stating that again they needed to order parts and my jeep "should" be ready on Friday. I again explained how frustrating this had been and continues to be citing how much time had been wasted.. I did recieve a loaner vehicle, but that's a whole other complaint.. this loaner was disgusting. There was garbage on the floor, every surface inside was filthy, the windows were so dirty you could barely see out of them and the exterior looked like it had been driven in the snow all winter without so much as a rinse.. In these times with covid, how is this acceptable?? Short answer.. it's not Now 34 days after dropping off my jeep in told the vehicle is ready to be picked up. •My brakes still make noise and they still pulse •Now my heat doesn't work •They left me with no gas in the tank (it had 3/4 of a tank in it when I dropped it off. •Garbage was left on the floorin the back seat and inside my glove box Obviously, I will never be making another purchase from security dodge and I will also never be bringing my vehicle back for any kind of service. It's nearly impossibly to get someone on the phone, and most of the time nobody returns my calls. This has been the very worst case buying experience I've ever had. (I'm 44 years old and have purchased over 20 vehicles in that time) Next time I'll find a new mechanic. I caution anyone reading this review. Go somewhere else. Security dodge doesn't care about you. They only want your money and then they toss you aside like the trash they left in my jeep for me to clean up. More

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