Anthony Ferrogine | Page 2

I recently visited the Volvo Cars dealership in Annapolis, MD to purchase a used Volvo. While there I worked with Scott Crossman and Alan. They could not have made the trade any easier than they Annapolis, MD to purchase a used Volvo. While there I worked with Scott Crossman and Alan. They could not have made the trade any easier than they did. The entire process was stress-free and the staff was so accommodating during the entire process! This is the 2nd car I've purchased from the dealership and a major reason for that is the staff and their genuine care of the customer. More

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A horrible buying experience! ! Avoid! Avoid! Avoid! The Audi Q5 I purchased needed a new engine the day after I drove off the lot (day after as in 24hrs). Super excited when ! Avoid! Avoid! Avoid! The Audi Q5 I purchased needed a new engine the day after I drove off the lot (day after as in 24hrs). Super excited when I left Volvo Cars Annapolis that Friday and next day headed out of town to attend a baby shower. Everything was going fine at the beginning but just as I got onto 395, the misfiring started. Took it to an Audi dealer and they told me the vehicle needs an engine. The combustion chamber is damaged. Not sure whether or not V.C.A. knew about this but things happen and I was hoping for a swift, amicable resolution . . . but here is where things got ugly. Volvo Cars Annapolis and the two Marks, Mark Rivers and Mark Gendleman offered nothing but skirted responsibility and tried to convince me that the Audi dealership I visited are the ones responsible and I should visit them for retribution. In addition, they stated that that dealership is NOT a sanctioned dealership which would void them of responsibility. The back and forth continued and Mark Rivers ended blocking my calls. He stated that I should be satisfied with a replaced spark plug. They also promised to compensate and reimburse my out of town accommodation and expenses, and that too was not done. They took the car back, eventually, but only after my attorney got involved, I contacted Volvo Cars Annapolis ownership and forwarded correspondence to Volvo’s Headquarters in Cologne, Germany. More

by rickygriffith Verified Customer Verified Customer

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Most difficult to get a hold of Service Dept use phone left messages and website left messages and website More

by wallace21037 Verified Customer Verified Customer

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Volvo Annapolis is consistently a star performer in all aspects of the business ... knowledgeable and courteous sales staff, friendly receptionist, great service writers, and excellent service techs. This aspects of the business ... knowledgeable and courteous sales staff, friendly receptionist, great service writers, and excellent service techs. This is my third Volvo and I have never been disappointed with the products or the service at Volvo Annapolis. More

by KEITH MAYES Verified Customer Verified Customer

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Kevin Hull did a great job. He kept me appraised of everything during the process. He kept me appraised of everything during the process. More

by Lenrow Verified Customer Verified Customer

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I was overcharged what my contractual obligations were on my lease buyout and now need to pursue damages through various consumer protection agencies. It’s sad when a company does not honor a contract presen my lease buyout and now need to pursue damages through various consumer protection agencies. It’s sad when a company does not honor a contract presented right in front of them. Also beware of last minute hidden fees. Looking forward to engaging with various third parties to investigate unfair practices More

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Anthony Ferrogine went above and beyond. The parts department was already closed on a Saturday, but he was able to provide me with the part that I needed in no time at all. Thank you! The parts department was already closed on a Saturday, but he was able to provide me with the part that I needed in no time at all. Thank you! More

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Fantastic dealership with great staff and team members. They were thorough in answering my questions and handling my Volvo service needs. Thank you Annapolis Volvo! They were thorough in answering my questions and handling my Volvo service needs. Thank you Annapolis Volvo! More

by MSTICK14 Verified Customer Verified Customer

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The team there was very customer service oriented, Joe was pleasant to work with, and it was very easy to buy a car there. was pleasant to work with, and it was very easy to buy a car there. More

by bambachdiana Verified Customer Verified Customer

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Every time I come to service my vehicle the service team is always very welcoming and prepared for me to drop off and get me back home. Volvo Annapolis cars has always created my family like we’re part of t is always very welcoming and prepared for me to drop off and get me back home. Volvo Annapolis cars has always created my family like we’re part of theirs. More

by ETNAVIGATOR5 Verified Customer Verified Customer

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