Anthony Sullivan | Page 2

The entire experience was the best. Very professional, and friendly. Very happy I changed dealerships. Very professional, and friendly. Very happy I changed dealerships. More

by Nolaatl1 Verified Customer Verified Customer

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Very friendly and worked hard on fixing the problem with the vehicle. Took a few trips there but got it done. the vehicle. Took a few trips there but got it done. More

by LINDA.DORTCH Verified Customer Verified Customer

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I had an appt at 8am and there were several people already there, but the line moved very quickly and my service consultant was Anthony! He was very sweet and very helpful! I’m very glad I came here! already there, but the line moved very quickly and my service consultant was Anthony! He was very sweet and very helpful! I’m very glad I came here! More

by kaylacbean48 Verified Customer Verified Customer

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Anthony provided exceptional service! I am happy he is our service person! We appreciate the professionalism and attention he gives us each time we visit. I am happy he is our service person! We appreciate the professionalism and attention he gives us each time we visit. More

by kerryanns.coote Verified Customer Verified Customer

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My service contact, Anthony Sullivan, was very good! He’s super friendly and personable. My experience however with my scheduled service was not good. The dealership needs to make people aware when th He’s super friendly and personable. My experience however with my scheduled service was not good. The dealership needs to make people aware when they are coming in for recalls etc exactly how much time it takes. My oil change, tire rotation and recall computer updates/downloads took 4 hours! I had a 7:30 am appt. Arrived on time and at 11:30 finally got my car and left. I heard excuse after excuse. Anthony apologized etc. but if a dealership has a WiFi issue with fixing recalls that they know require WiFi it night be best for the dealership to get a dedicated WiFi for just the service people and recalls. Slow WiFi, broken compressors etc. excuses I heard. A Toyota dealership with a service center should not have these issues given the recalls were on. Camry and how many of those have they done? It was ridiculous. I will NOT be bringing my car back to this dealership for service again. More

by csconnolly03 Verified Customer Verified Customer

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I took my car to Cobb County Toyota on March 31st for a routine oil change and to have my CarPlay port inspected because it was not working properly. When I got there, my radio and screen were working per routine oil change and to have my CarPlay port inspected because it was not working properly. When I got there, my radio and screen were working perfectly fine aside from the CarPlay issue. I waited about 3-4 hours for the service to be completed. After getting my car back, I realized my radio screen would no longer turn on at all. The entire display system was completely dead. I immediately called the service department, and they apologized and offered me an appointment the following morning. The next morning, I went back and waited another two hours while they looked at the vehicle again. I eventually had to follow up myself for an update because nobody communicated with me. When I finally spoke to the service staff (Andrew), instead of explaining what had happened or attempting to diagnose the issue clearly, I was immediately told about replacement radios and quoted $1,965 plus tax. At no point did anyone explain why my radio stopped working immediately after servicing my vehicle. I brought the car in with a functioning radio and left without one. The interaction felt dismissive, and it seemed more focused on avoiding responsibility than helping resolve the issue. One manager even told me, "Well, your car has over 100,000 miles, what did you expect?" My car had about 106,000 miles, but that response felt disrespectful and completely ignored the fact that the radio was working before the service appointment. I called Toyota corporate support, who opened a case and told me I would receive a callback from the store manager within 24 hours. I never received that callback. When I followed up again with corporate, I was told the dealership claimed it was simply a coincidence that my radio stopped working at the same time they serviced the vehicle. Wanting a second opinion, I took my car to an independent shop. Within a short time, they found that a fuse connected to the radio appeared to have been blown and removed entirely. They replaced the fuse, and my radio immediately worked perfectly again. Total cost: $75. I understand that mistakes can happen during vehicle service. What disappointed me most was not the mistake itself, but the lack of accountability, communication, and customer care afterward. I hope this review encourages better transparency and treatment of customers in the future. More

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Anthony Sullivan is a true professional and cares about his clients and their vehicle. He puts my mind at ease when taking my truck in to get services completed. The team there is fast and efficient with his clients and their vehicle. He puts my mind at ease when taking my truck in to get services completed. The team there is fast and efficient with completing the services. I would highly recommend everyone that has a Toyota or any car they service to take it there. More

by Mannmade11 Verified Customer Verified Customer

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The service was friendly and efficient and I appreciate explain the bill and the call back. explain the bill and the call back. More

by fdtmmtsft Verified Customer Verified Customer

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Always a pleasure to have my work car serviced at Cobb County Yota - the best in the business! County Yota - the best in the business! More

by Ddavis47 Verified Customer Verified Customer

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Check in was fast an easy. Staff where very friendly and made me feel like if I had any needs while I was there they would be taking care of. Staff where very friendly and made me feel like if I had any needs while I was there they would be taking care of. More

by robh2913 Verified Customer Verified Customer

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