Anthony Sullivan | Page 32

I had an appointment and it took the exact amount of time I was told. I was told. More

by HATFIELD2706 Verified Customer Verified Customer

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Everyone is very kind and helpful and we always have a great experience and will continue to go there great experience and will continue to go there More

by jeanineblackwell11 Verified Customer Verified Customer

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First time here, but service was so nicely and friendly best place ever highly recommended. best place ever highly recommended. More

by Jose Cruz Verified Customer Verified Customer

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I recommend Town Center, Toyota to anyone. I love my RAV4. It is wonderful to drive. I love my RAV4. It is wonderful to drive. More

by MOMBABY2590@gmail.com Verified Customer Verified Customer

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Cobb Toyota said I needed brakes on a gently driven 25k vehicle. Another mechanic looked and laughed then said come back in ten years. Plus they overcharged me vehicle. Another mechanic looked and laughed then said come back in ten years. Plus they overcharged me More

by FORKINC Verified Customer Verified Customer

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Service advisor Anthony was great but Katie made the initial appointment and was supposed to order my tires but failed to do so. Turns out,just as well because she had in the records to order the wrong initial appointment and was supposed to order my tires but failed to do so. Turns out,just as well because she had in the records to order the wrong size. All worked out but had to leave my car from Saturday until Monday afternoon. More

by SAMWRIGHTS Verified Customer Verified Customer

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They helped me with what I needed and was fast and kind. Got me set up to come in and do the repair and had part ordered quickly Got me set up to come in and do the repair and had part ordered quickly More

by goofy1966 Verified Customer Verified Customer

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Anthony always provides the best service experience at Cobb County Toyota. Even though it is not the closest to me, I drive the little bit extra for better service. Overall, the service experience is grea Cobb County Toyota. Even though it is not the closest to me, I drive the little bit extra for better service. Overall, the service experience is great and Anthony makes full service recommendations when I come in. Thank you Anthony!! More

by KSULLIVAN2002 Verified Customer Verified Customer

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Wife went for an oil change and then was upsild lots of things she didn't really even want. I felt like they took advantage of her. $200 for an oil change, tire rotation, and then a throttle body and fue things she didn't really even want. I felt like they took advantage of her. $200 for an oil change, tire rotation, and then a throttle body and fuel injection clearer....and those are just bottles poured into thr car. And that was $100 for that. $46 for thr parts and thrn over $50 for labor.....come on. More

by ABMARKS2006 Verified Customer Verified Customer

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Got oil change 10/14/23. Sat in waiting room for 3 hours. Received text saying car was ready. Original service advisor was gone, had to checkout with someone else. On my chec Sat in waiting room for 3 hours. Received text saying car was ready. Original service advisor was gone, had to checkout with someone else. On my checkout paper, car maintenance/technician worker wrote “air filter screw stripped, needs replacement.” I asked how much is it? $11. I asked why wasn’t I informed of this prior and can they put it on now? The service advisor said the car service men were gone to lunch for an hour now. Inconvenient! Seems lazy and unwilling to work efficiently. Fast forward to 10/28/23, I had time to return to the dealership to get the screw replaced. Card on desk for employee said Austin Meek Assistant Service Manager. Looked completely unenthusiastic about assisting me. I could not find the service work paper at the time. He popped the hood of my car and said he did not see anything wrong and said it’s nothing to do. I parked to find the paper, went back into the area and got a different service advisor who was even worse, a Brenton Seup or Brenton Alsup or something. Unwilling to help, at least me. I showed him the paper. Said it’s no notes in the system, nothing needs to be done, it could be an $11 screw or could need a new $150 cover but he wouldn’t worry about it. I’m a woman with a kid and I’m here to get my car serviced per the recommendation of the actual car workers there. I also visibly see the stripped screw, so why continue to push me to ignore it?! Who knew getting recommended service would be so difficult and frustrating. Definitely did NOT feel valued nor appreciated nor wanted as a customer. Very off-putting. Then when I accepted defeat and was leaving, then Brenton or whatever his name is at desk 6 started yelling in that fake sarcastic condescending voice “I WILL BE MORE THAN HAPPY TO DO IT, IT’S A THREE HOUR WAIT THOUGH. HAVE A WONDERFUL DAY! HAVE A WONDERFUL DAY! HAVE A WONDERFUL DAY!” More

by BrittanyFord42465 Verified Customer Verified Customer

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