Anthony Tamarit | Page 11

Our Jeep is well over 100k and it was time for a comprehensive service so I visited the Kendall dealer. Jose Ruiz took care of us and suggested some work. We followed his recommendations and within comprehensive service so I visited the Kendall dealer. Jose Ruiz took care of us and suggested some work. We followed his recommendations and within 2 days we had the car ready. More repairs were required so when parts arrived, José made sure the work could be finished same day. Everything worked out great. Jeep feels like it can run another 100k. More

by Bob Verified Customer Verified Customer

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I went to Kendall Jeep on 5/30/24 to ask about the transfer case switch in my Jeep. The knob was cracking, and my factory warranty was about to expire. After going around my vehicle with the service m transfer case switch in my Jeep. The knob was cracking, and my factory warranty was about to expire. After going around my vehicle with the service manager and assistant service manager, we agreed to replace the following: transfer case switch, dashboard, passenger a-pillar, rear passenger door panel, and roof rails. 6/6 I received a text stating my Jeep was done and that the door panel was expected on 6/17. This date came and went with no update. On 6/25 I texted to see if there was any news on my vehicle. I was told they were dealing with a cyber-attack. He said he hoped to have better news for me on 6/28. This date passed without any communication. 7/3 I was told they expected to have my Jeep ready on 7/8 or 7/9. I received a phone call on 7/9 that the wrong color door panel was ordered, and it would be another month for the new one. He said I could come in and pick up my Jeep. When I arrived to pick up my Jeep, I was told they lost my key fob. After 5-10 minutes, I was told that I had to come back because they couldn’t find it and had to program a new fob. Upon picking up my car, I realized the main issue with the transfer case switch was not resolved. After further inspection, I discovered the following interior issues: knob was still cracked, passenger a-pillar was not listed on repair order, trim would not click into place near shifter, nicks in shifter trim, scratch/nick on my dash cam screen which now is not recording properly, part of the interior of my glove box was melted, and my $16 air freshener was gone. The next day on 7/11 I spoke to the service director. He agreed to replace the damaged parts. On 7/13 I took my car to a self-service car wash to hand wash it and discovered extensive damage my car had endured at the dealership including: scratches covering hood, gouges along the front driver side, driver-side sensor dislodged, gouges on the hitch cover, and a wheel weight rusted on the cowl. More

by KaylaK Verified Customer Verified Customer

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Great service at this dealership. They keep their word on how long the service would take They keep their word on how long the service would take More

by diane98 Verified Customer Verified Customer

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We had the best experience buying car at Kendall Dodge. It was a smooth and easy process. Best deal ever! It was a smooth and easy process. Best deal ever! More

by BIBI.YANSEN Verified Customer Verified Customer

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They sell warranty and require money immediately, but if we as customers pay the balance way in advance, the kept the money and take 8 weeks after a long protocol of paperwork for reimbursement and some a f we as customers pay the balance way in advance, the kept the money and take 8 weeks after a long protocol of paperwork for reimbursement and some a few individuals than don’t know how to do it and proudly praise that they know. More

by FERNANDO’S review Verified Customer Verified Customer

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Paula is a asset to your company. She is very doable. Very pleasant to talk to you and makes you very comfortable when you bring your vehicle in for service again she’s very attendant She is very doable. Very pleasant to talk to you and makes you very comfortable when you bring your vehicle in for service again she’s very attendant very lovable. More

by alcapetillo Verified Customer Verified Customer

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Best dealership I’ve ever taken my car to Felipe was the best Service Advisor I’ve ever dealt with as well. Top-tier service, Would only bring my vehicle back here best Service Advisor I’ve ever dealt with as well. Top-tier service, Would only bring my vehicle back here More

by gilchristopher823 Verified Customer Verified Customer

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I had a great experience when I came in to get new tires. The staff was friendly and knowledgeable and had me back on the road asap at a great price!! The staff was friendly and knowledgeable and had me back on the road asap at a great price!! More

by TSTIPE Verified Customer Verified Customer

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The crew at Kendall Dodge are top notch. Anthony goes above and beyond to make sure I was taken care of and everything was handled in a timely fashion Anthony goes above and beyond to make sure I was taken care of and everything was handled in a timely fashion More

by vabreu710 Verified Customer Verified Customer

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A dealership with credibility and professionalism. a team that treats you as if you were family, I recommend it. a team that treats you as if you were family, I recommend it. More

by NIETON65 Verified Customer Verified Customer

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