Anthony Thurman Jr
Anthony Thurman Jr at Klaben Ford Lincoln

Anthony Thurman Jr | Page 16

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
195 Reviews

Dealership Experience

2 yrs, 10 mos

Industry Experience

9 yrs, 9 mos

5.0

195 Reviews

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195 Reviews of Anthony Thurman Jr

April 02, 2024

Dealership Rating
Employee Rating

Anthony and the whole team at Klaben did a phenomenal job. They have a very efficient system of checking you in. Highly recommended for service. More

by Jeff M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 22, 2024

Dealership Rating
Employee Rating

Had an issue with loose antenna. Service manager, service rep and technician were able to rectify the situation equitably. More

by JBARTLETT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carl Bujorian

March 21, 2024

Dealership Rating
Employee Rating

I’m always pleased with how I am treated at Klaben. As soon as you pull in to the service area, you are greeted immediately and started on the service process. More

by JBARTLETT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carl Bujorian

March 17, 2024

Dealership Rating
Employee Rating

I brought my Lincoln in for a re-call issue. Anthony Thurman greeted me, and did the work on my car. He called me with a potential problem and then called me back to say it was resolved without More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 09, 2024

Dealership Rating
Employee Rating

Very friendly and professional staff in the service department. I would recommend Klaben to all my friends More

by greg scharver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram, Gavin Fano

March 05, 2024

Dealership Rating
Employee Rating

My service tech Anthony Thurman provided excellent service. I came in for an oil change and tire rotation. I mentioned my rear power windows were not working but decided not to address it at that ti More

by cjciancio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe French

February 26, 2024

Dealership Rating
Employee Rating

Thanks for the service the car is running well and the service technician was very helpful during the visit. More

by Neil Singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 26, 2024

Dealership Rating
Employee Rating

The service department greeted me when I arrived, went right to work on gathering the information on the vehicle and what my requested service was. The work was performed quickly. I was made aware of a re More

by mikeflaitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold

February 25, 2024

Dealership Rating
Employee Rating

I’m satisfied with the service that Klaben’s been doing for me in the last 7 years. More

by myrsmrvn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2024

Klaben Ford Lincoln responded

Thank you for taking the time to post a review regarding your recent visit. Your feedback is very important to us and your 4-Star rating reflects a good experience. It also indicates we did not provide you with the level of experience you deserve during each and every visit. Based on some of your marks left we let you down in length of time to complete your service. Your time is important to us and we did not show that during your recent visit, no excuses. I enjoyed meeting you over the phone and your additional insight provided us with excellent content for reflection and discussion. Your kind words about Anthony have been shared and celebrated with him and his team. We appreciate your business, but more important to us are the relationships we stand to gain and maintain based on trust and confidence. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com – (216)337-1005

February 23, 2024

Dealership Rating
Employee Rating

The best Ford dealership I have ever dealt with ! Staff and service is top notch ! More

by exceltoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Klaben, Gavin Fano

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