Aaron Heinlein
Aaron Heinlein at Klaben Ford Lincoln
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Aaron Heinlein

Assistant Service Manager

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.9
11 Reviews

Dealership Experience

1 yr, 2 mos

4.9

11 Reviews

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11 Reviews of Aaron Heinlein

March 18, 2024

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Employee Rating

Had a major issue with my car and once again Aaron Heinlein and Shelby Wiley were beyond amazing. They always go above and beyond and no matter the issues I have had with my vehicle, they have truly More

by tanyamiller50
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shelby Wiley

February 28, 2024

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Absolutely wonderful dealership. Everyone at Klaben and especially Aaron, Mike, and Shelby have gone above and beyond! They were truly amazing to work with More

by tanyamiller50
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Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Shelby Wiley

February 26, 2024

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I absolutely love everything about Klaben. They are amazing to work with and have great communication! More

by tanyamiller50
Service Price Transparency
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Recommend Dealer
Yes

February 21, 2024

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The service department did a great job pulling catching up my super duty on outstanding recalls in a timely manner. More

by MIKEL13
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Recommend Dealer
Yes

Other Employees Tagged: Joe French

February 12, 2024

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Great service! ! Went in for my first oil change which did not take long at all. More

by plemmons
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Recommend Dealer
Yes

November 02, 2023

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Had a great experience. Got regular updates on service. Waiting area was pleasant. Would recommend . More

by KRAUZA
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Recommend Dealer
Yes

September 29, 2023

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They have a Convenient mobile service that helps the customer that lives a distance from Kent More

by jdionblakely03
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Schultz , Louis Palos

Sep 29, 2023

Klaben Ford Lincoln responded

Thank you for taking the time to post a review regarding your recent visit. Your feedback is very important to us. Based on your overall rating it was clear we fell short in some way to deliver the level of experience you expect and deserve when you put your trust in the Klaben Team. I apologize for initially leaving you feeling anything less than completely satisfied. It was a pleasure meeting you over the phone today and enlightening to say the least. Your positive remarks about Tyler and Aaron during your most recent visit were greatly appreciated and shared. Your additional candid insight allows us to realize what is needed to earn your complete trust and confidence moving forward. Our mistake was clearly communicated and we own that without excuse. As I mentioned during our conversation we will do better in the future meeting expectations we set. Thank you again for your feedback and allowing us to make right a situation we clearly created. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

September 29, 2023

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Aaron was amazing to work with! He was able to get my car in the day I reported my issues, he had the loaner car already set up and kept me posted throughout the repair. He was kind More

by willntracy
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Recommend Dealer
Yes

Other Employees Tagged: Shelby Wiley

July 26, 2023

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My truck was diagnosed properly and fixed properly. All done under the warranty, so all is good. More

by MOONER93
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe French

July 24, 2023

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Very attentive to what is going on with the car. Very accommodating with rental car. More

by Ciji70
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford, Shelby Wiley

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