Anthony Thurman Jr | Page 4

My service was actually unexpected! I went there from Twinsburg because my calls weren’t answered and was just going to schedule appt. But he got me in that moment that was very nice! I went there from Twinsburg because my calls weren’t answered and was just going to schedule appt. But he got me in that moment that was very nice! More

by Chris Hutton Verified Customer Verified Customer

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The service at Klaben with Mona is excellent. Communication is top notch. Mona is a professional and truly cares about outcomes. She is a role model for service excellence! Thank you. Communication is top notch. Mona is a professional and truly cares about outcomes. She is a role model for service excellence! Thank you. More

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Appreciate Anthony getting me in at such n short notice. Needed an oil change before going to pick up my daughter from college. He got me in the next day. Needed an oil change before going to pick up my daughter from college. He got me in the next day. More

by shurrells Verified Customer Verified Customer

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Anthony was very helpful with getting my heat fixed in my car. Service was very efficient and quick! His communication was amazing! car. Service was very efficient and quick! His communication was amazing! More

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Anthony is awesome. He’s very courteous and friendly. He is a real asset to Klaban. He’s very courteous and friendly. He is a real asset to Klaban. More

by T.J. Price Verified Customer Verified Customer

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Anthony was an excellent service coordinator. He updated me on the progress of my car’s service and answered any questions I had. Most important to me…I am having ambulation issues and Anthony br He updated me on the progress of my car’s service and answered any questions I had. Most important to me…I am having ambulation issues and Anthony brought documents to me to sign and when my car was ready he brought the car the closest to the exit door as possible. Anthony went above and beyond in his position!! More

by jokolo Verified Customer Verified Customer

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Great experience! My family has shopped here before. I am so glad that I finally came in. I worked with Bo and Roscoe were great! My family has shopped here before. I am so glad that I finally came in. I worked with Bo and Roscoe were great! More

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Went in for an oil change, Joe who normally takes care of me was busy with another customer. Anthony offered to help so I didn't have to wait. My son had an eye doctor appointment so this worked out. Anthony me was busy with another customer. Anthony offered to help so I didn't have to wait. My son had an eye doctor appointment so this worked out. Anthony was very professional and quick and thorough. It was a pleasure to work with him. More

by JMERRERA Verified Customer Verified Customer

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Another pleasant service experience at Klaben Ford/Lincoln. Everyone is always friendly and helpful. Youb don't always get that at other dealers and service locations. Ford/Lincoln. Everyone is always friendly and helpful. Youb don't always get that at other dealers and service locations. More

by JBARTLETT3 Verified Customer Verified Customer

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I will forever recommend this dealership. I have gone to closer Ford dealerships, and choose to go further distance to Klaben because of the trust and respect I’ve gained with the people who I have gone to closer Ford dealerships, and choose to go further distance to Klaben because of the trust and respect I’ve gained with the people who work here. I’ve unfortunately spent too much time visiting the service department over several months, absolutely no fault of theirs, and every time I have been treated with care, sincerity, and respect. They have put my needs first every single time, and have stayed consistent in the service and culture they deliver to their customers. They have helped me so much, and I will continue to trust them. Due to the extraordinary support from the service department, I cannot wait to purchase my next vehicle here and experience the same culture in the sales department. The stress that comes with maintenance issues can be overwhelming, but every time Anthony took the reins on providing empathy and support, and always delivered a quick turnaround to get my vehicle back on the road. I cannot say enough good about the experiences I’ve had here over several years. More

by slaney4 Verified Customer Verified Customer

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