April Fyock
April Fyock at Bocker Auto Group

April Fyock | Page 10

Service Advisor

Bocker Auto Group

801 E. South Street
Freeport, IL 61032

Contact Me
5.0
123 Reviews

I have been in the car business for 5+ years but in Customer Service for 25+!! Working with and helping people is my passion. I love to be the smiling face that greets and helps customers. When I am not working I LOVE watching my twins playing sports and performing on stage!

Dealership Experience

9 yrs, 8 mos

Industry Experience

14 yrs

Specialties & Trainings

Service Advisor

5.0

123 Reviews

Write a Review

123 Reviews of April Fyock

November 27, 2018

Dealership Rating
Employee Rating

Tire replacement I had an issue with a piece of metal puncturing the tire and causing a flat. Due to the size of the puncture, I knew that it would not be able to be More

by TParkin550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Leverton

Nov 28, 2018

Bocker Auto Group responded

It was our pleasure! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! -Bocker Chevrolet Buick GMC Team

November 22, 2018

Dealership Rating
Employee Rating

Recall on steering module Great customer service. After dropping off my truck for the necessary repairs, I was taken to my job. When the truck was finished, it was brought ba More

by G.TRUCKENMILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Robb

Nov 26, 2018

Bocker Auto Group responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! -Bocker Chevrolet Buick GMC Team

November 12, 2018

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Employee Rating

Ron Sierra Service was performed on a timely basis . Waited for job to be done and was on the road quickly Past service experience has been the same More

by RONW1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Leverton

Nov 15, 2018

Bocker Auto Group responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. -Bocker Chevrolet Buick GMC Team

November 05, 2018

Dealership Rating
Employee Rating

We DID IT!!!! We leased the Terrain!!!! It was awesome from start to finish. Even though the 2019 Terrain was a loaner, that I was initially terrified to drive, it became like a member of th More

by cook1097
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Heather Lampros, Brandon Busker, Rob Robb, Brad Leverton, Wayne McCarthy , Danny Busch, Caitlyn Flanagan, Mike Haffele, Kyle Sieffert, Aaron Krogull and EVERYONE I missed

Nov 06, 2018

Bocker Auto Group responded

Congratulations on your new 2019 Terrain! We appreciate the feedback and are pleased that your experience with Brandon was so positive. It is imperative to us that we make every customer experience painless and efficient from the initial negotiations to the final paperwork. Please let us know if there is anything else about your leased that you'd like to discuss. Best, -Bocker Chevrolet Buick GMC Team

Nov 06, 2018

Bocker Auto Group responded

Congratulations on your new 2019 Terrain! We appreciate the feedback and are pleased that your experience with Brandon was so positive. It is imperative to us that we make every customer experience painless and efficient from the initial negotiations to the final paperwork. Please let us know if there is anything else about your leased that you'd like to discuss. Best, -Bocker Chevrolet Buick GMC Team

November 02, 2018

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Employee Rating

Outstanding performance My experience was fantastic. Found the vehicle I wanted and made the process fantastic experience. I would recommend this dealership to anyone that w More

by lcrow010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Leverton , Danny Busch, Ben Marten

Nov 03, 2018

Bocker Auto Group responded

Thank you for taking the time to share your feedback regarding your experience at Bocker Chevrolet Buick GMC and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Best, -Bocker Chevrolet Buick GMC Team

October 30, 2018

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Employee Rating

Goosd people to deal with. They know their jobs. I have delt with Bocker before and have always been very satisfied. They always have what I have been looking or they will find what I want. More

by john.goldhagen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Delbert Bunker, Brandon Busker, Gary Shorter, Rob Robb, Brad Leverton, Wayne McCarthy , Caitlyn Flanagan, Mike Haffele, Chuck Hays

Nov 03, 2018

Bocker Auto Group responded

We appreciate your input, John. Glad to hear that you are consistently pleased and satisfied with the service we offer here at Bocker Chevrolet Buick GMC. If there is anything more we can do for you please come back and see us any time! Take care! Best, -Bocker Chevrolet Buick GMC Team

October 30, 2018

Dealership Rating
Employee Rating

Excellent Service and Sales!!! They are an amazing group of people. I would recommend Bocker Auto to anyone in need of servicing a car, or purchasing a car. The loaner car was a dre More

by cook1097
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Delbert Bunker, Brandon Busker, Brad Leverton, Wayne McCarthy, Gretchen Cross , Caitlyn Flanagan, Melissa Meinders, Kyle Sieffert, Rich Wallace

Nov 03, 2018

Bocker Auto Group responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We are pleased to hear that you were satisfied with the loaner car we provided and the helpful service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best, -Bocker Chevrolet Buick GMC Team

October 26, 2018

Dealership Rating
Employee Rating

Needed to have headlight and side light replaced. I just took our car in to have the headlight replaced but they complete checked the vehicle over to see if anything else was needed. Also, when I got More

by rccorn15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Leverton, Wayne McCarthy

Nov 03, 2018

Bocker Auto Group responded

Thank you for your great feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Best, -Bocker Chevrolet Buick GMC Team

October 25, 2018

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Employee Rating

Great People and Better Service Great people and even better service . The people at Bockers are refreshing with their prompt and professional manner . It has always been a great exp More

by higgi808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Shorter, Brad Leverton, Wayne McCarthy , Delbert Bunker Sr.

Nov 03, 2018

Bocker Auto Group responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best, -Bocker Chevrolet Buick GMC Team

October 23, 2018

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Employee Rating

Getting a new car Everyone at the dealership was very nice and helpful. They were also very fast and the place was clean. It seemed as if everyone was smiling and havin More

by atompkins1297
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Haffele, Leon Mealing

Oct 23, 2018

Bocker Auto Group responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. -Bocker Chevrolet Buick GMC Team

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