April Fyock | Page 9

Integrity is everything! My number 1 issue with any car dealer is lack of communication but that was not the case with Bocker! April from their service department did a well a My number 1 issue with any car dealer is lack of communication but that was not the case with Bocker! April from their service department did a well above average job at communicating with me as to what was diagnosed, when the parts were available, and how soon they would have the work done - then they actually had it done before their promise. This was rare for me - I historically avoid dealers because they're difficult to deal with but after my experience with Bocker, they will get every bit of my business!! I should also note that there was an issue with my first repair - it broke down on me the day after I picked it up. But when I contacted Bocker, they had a tow truck sent out right away and they got my truck in the same day to repair it. Then they owned up to it being an issue they should have seen the first time and took care of it at no charge. Integrity means everything and they proved to me that they have it! More

by Keithavm Verified Customer Verified Customer

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Very personable I am still having an issue with my cruise control but will contact them again to try snd get it fixed again. This has been happening since I got the c I am still having an issue with my cruise control but will contact them again to try snd get it fixed again. This has been happening since I got the car More

by limbtruck Verified Customer Verified Customer

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Check Engine light My check engine light was on. They were quick to diagnose the problem & get it fixed in a timely fashion. Had an oil change at the same time. April ev My check engine light was on. They were quick to diagnose the problem & get it fixed in a timely fashion. Had an oil change at the same time. April even wiped my windshield inside! Great service! More

by rodnan Verified Customer Verified Customer

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Best Oil Change in town!!! Always helpful and polite. Confident that my car will be a priority will the crew. Dealership always looks tip top shape. Friendly staff doesn't ma Always helpful and polite. Confident that my car will be a priority will the crew. Dealership always looks tip top shape. Friendly staff doesn't matter who you are. More

by colleen.groves Verified Customer Verified Customer

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Sales The sales man I had, Austin, was super. He explained and showed me how to operate my new Traverse. He kept in touch with me after the sale to make sur The sales man I had, Austin, was super. He explained and showed me how to operate my new Traverse. He kept in touch with me after the sale to make sure I was mastering the car. Love my Traverse. More

by tmw49 Verified Customer Verified Customer

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Tire replacement I had an issue with a piece of metal puncturing the tire and causing a flat. Due to the size of the puncture, I knew that it would not be able to be I had an issue with a piece of metal puncturing the tire and causing a flat. Due to the size of the puncture, I knew that it would not be able to be patched. I called and inquired about a replacement tire with April who confirmed that they had a replacement in stock. I stopped in that night at 6 pm to have the tire replaced and was out the door in about 45 minutes. Exceptional service from all involved. Much Appreciated! More

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Recall on steering module Great customer service. After dropping off my truck for the necessary repairs, I was taken to my job. When the truck was finished, it was brought ba Great customer service. After dropping off my truck for the necessary repairs, I was taken to my job. When the truck was finished, it was brought back to me. More

by G.TRUCKENMILLER Verified Customer Verified Customer

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Ron Sierra Service was performed on a timely basis . Waited for job to be done and was on the road quickly Past service experience has been the same Service was performed on a timely basis . Waited for job to be done and was on the road quickly Past service experience has been the same More

by RONW1 Verified Customer Verified Customer

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We DID IT!!!! We leased the Terrain!!!! It was awesome from start to finish. Even though the 2019 Terrain was a loaner, that I was initially terrified to drive, it became like a member of th It was awesome from start to finish. Even though the 2019 Terrain was a loaner, that I was initially terrified to drive, it became like a member of the family. I told them they were going to have to pry it from my cold dead hands, so...Brandon made it happen. On Halloween, we leased the car. We have never leased a car before. Brandon made it painless. Everyone was brilliant, from Brandon to Financial manager, to the Service Department. Would recommend them, BIGTIME! More

by cook1097 Verified Customer Verified Customer

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Outstanding performance My experience was fantastic. Found the vehicle I wanted and made the process fantastic experience. I would recommend this dealership to anyone that w My experience was fantastic. Found the vehicle I wanted and made the process fantastic experience. I would recommend this dealership to anyone that wants to buy a car. More

by lcrow010 Verified Customer Verified Customer

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