Armando Morell | Page 11

Always had the best experience here. Everyone was great, friendly & wanting to help anyway possible. Armando is the best, great at his job. Much appreciated. friendly & wanting to help anyway possible. Armando is the best, great at his job. Much appreciated. More

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Lack of follow up by 4 different employees Had the displeasure of being in contact with 4 different employees on one car that I was interested in. All interactions were electronically during t Had the displeasure of being in contact with 4 different employees on one car that I was interested in. All interactions were electronically during this pandemic, while the dealership is only operating electronically through sales. A lack of follow through from each one had caused me to lose out on a car that I had made known my interest to all of them. I was getting close to a deal with the Internet Sales Manager Jay Rim when the line of communication on his part suddenly went dead. I had contacted the dealership on a Thursday, was in touch with a sales rep and someone from Business Development, Mary Green. Both told me someone would get back to me and no one did. On Saturday, the Internet Sales Manager got in touch with me and the car at that point was still available. We had exchanged emails about particulars of the deal, and then all of a sudden no response. When I didnt hear back from him on Monday morning, I reached out to him in the afternoon and he told me that another deal had come in that morning that they were now looking at. By Wednesday the car was sold to someone else. When the dealership called me to tell me that they sold the car to someone else, they had tried to say that they had accepted on the car a week earlier. This was NOT TRUE, as with each of the employees that I was in contact the week before, they all said the car was still available. The Saturday prior I had exchanged several emails with Jay Rim working a deal for the car, so it was still in fact available. They only stopped working with me when "another offer" came in on Monday morning. I had felt like the dealership was operation more like an auction house. I had never purchased a car from this dealership before, so they have no loyalty as a buyer, I get that. But this is not what I expect from a Toyota dealership. When I asked for the General Manager's and Sales Manager's email addresses another employee Armando wouldn't provide it to me. Im just one person, they have plenty of positive reviews...but buyer beware is my advice based on my experience with several of their employees. More

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Bought a new car, never walked into your show room, never even came into NJ! Everything you presented with your internet price was 100% accurate. Thanks! even came into NJ! Everything you presented with your internet price was 100% accurate. Thanks! More

by aspenclassy Verified Customer Verified Customer

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Even during these uncertain times they are open and offing friendly, speedy and quality service. It was a quick oil change but as usual they gave the vehicle a through check. Love these guys offing friendly, speedy and quality service. It was a quick oil change but as usual they gave the vehicle a through check. Love these guys More

by PMARLEY740 Verified Customer Verified Customer

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The absolute best! I didn’t feel like I was taken advantage of. It was a great experience and I’m so happy over all! advantage of. It was a great experience and I’m so happy over all! More

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Great Experience Had trouble getting a car from another dealer. Armando at Toyota found the perfect car for me and even got me a great rate. I will not shop for a car Had trouble getting a car from another dealer. Armando at Toyota found the perfect car for me and even got me a great rate. I will not shop for a car anywhere else. The internet team and management staff are very involved ad care about their customers. Anyone looking to buy a car needs to come here if they want to be treated like they matter. Thank you guys so much More

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Do not buy from here Waited 6 hours to spend 10 minutes with finance guy. They should have had me come back another day to finish the deal. Kid who fueled up vehicle was Waited 6 hours to spend 10 minutes with finance guy. They should have had me come back another day to finish the deal. Kid who fueled up vehicle was vaping in car.We saw him and he knows he messed up. Keep asking where my plates are. They cashed my personal check before I told them to do so. Causing an overdraft. Everything that I said is the truth. More

by dta Verified Customer Verified Customer

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Joe Huncken is a great advisor thank you Hackensack Toyota I will see you next time I need service for my car I appreciate your help thanks Toyota I will see you next time I need service for my car I appreciate your help thanks More

by DSHERLOCK33 Verified Customer Verified Customer

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Excellent service, Great automobiles I have always had an amazing experience at Toyota of Hackensack. My family has been with toyota for over 30 years and we are never disappointed. Arman I have always had an amazing experience at Toyota of Hackensack. My family has been with toyota for over 30 years and we are never disappointed. Armando has sold me my last few cars and he delivers every time. He explains everything so throughly, in the quickest amount of time so I never have to wait long. I even asked him for some vehicle recommendations this time around, and it turns out he knew exactly which models I might love and had them ready for me test drive at my earliest convenience. Always a fun process when I go there and my family & I will continue to see him for our new car needs. More

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Armondo Armomdo was an awesome help and made my first experience of buying a truck go smoothly. He is extremely knowledgeable as well as kind and trustworthy. Armomdo was an awesome help and made my first experience of buying a truck go smoothly. He is extremely knowledgeable as well as kind and trustworthy. More

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