Armen Yagubyan | Page 24

Universal Mitsubishi responded

Hello Marcus, I appreciate you expressing the sentiments of your experience. I must say I'm slightly puzzled. You appeared to be extremely satisfied thru out your visit. I'll gladly make myself available if you'd like to discuss your experience any further. We do not pressure anyone to do anything they are uncomfortable with. There's often a miss perception when it comes to interest rates. We, as a dealer, do not dictate an APR, banks determine your APR based on Credit profile, history and lastly score. You are always at liberty to find your own financing, you are not obligated to the terms our lenders offered. As far as pricing, we market a slogan throughout our website "100% TRANSPARENCY...NO GIMMICKS...NO ADD-Ons" this insures you are getting our best price up front without the need to uncomfortably haggle. Although I feel we handled everything professionally, I sincerely apologize your having remorse. As I said at the beginning, I'll happily sit with you and go over your transaction to go over any questions you may have. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

Universal Mitsubishi responded

We appreciate you for choosing Universal Mitsubishi and its Service department. On behalf of our entire Service staff. Thank you, and look forward to you next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

Universal Mitsubishi responded

You need no one else when you have Paul and his staff. Thnak you for your patronage and we look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

Universal Mitsubishi responded

I apologize for your unpleasant experience but I hope you understand we don't practice abusive pricing. I'm grateful you gave us the opportunity to earn you business. We make an effort in building long term relationship and know that overcharging will assure that not to happen, our endless 5 Star reviews are evidence of our efforts. Kindly understand we don't control costs and would also benefit if they where less. Know we'll always be here if you need us. Thank you for the opportunity Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

Universal Mitsubishi responded

Hello and thank you, I'm very appreciative and humbled by your kind words. Best I can say is, THANK YOU...... Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

Universal Mitsubishi responded

Hi Rm.... thank you for pointing out our oversight. Often it's the little things that create the greatest bother. Be assured we'll make every effort to earn your 5 star review on your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

Universal Mitsubishi responded

Hi Larry , I'm glad we where able to address, assist and help resolve your situation. Kindly continue giving Universal Mitsubishi the opportunity to take care of your vehicles needs. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

Universal Mitsubishi responded

Hello and thank you for giving us the opportunity to earn your business. I recognized our limited space and our effort to make our customers visit a pleasent one. We nick named it "The Boutique" Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

Universal Mitsubishi responded

Your words speak for themselves. Thank you for choosing Universal Mitsubishi and it's amazing staff. We look forward to your next visit. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

Universal Mitsubishi responded

Thank you for the kind words. I hope you continue chossing Universal Mitsubishi and its staff. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com