Arturo Gutierrez | Page 49

Exceptional Service Experience Extraordinary people providing exceptional experience - perfect outcome! I am a man of limited words that is being asked to lengthen my thoughts. Me Extraordinary people providing exceptional experience - perfect outcome! I am a man of limited words that is being asked to lengthen my thoughts. Mercedes of The Woodlands provided a concierge and premium service experience that my wife and family will never forget - our family will be lifetime customers and we will refer all our friends to this dealership! More

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Mercedes Benz -The Woodlands We purchased a vehicle at MB The Woodlands today. Every employee we came in contact with went out of their way to greet us and to make sure our needs We purchased a vehicle at MB The Woodlands today. Every employee we came in contact with went out of their way to greet us and to make sure our needs were met. They have such excellent customer service and yet down to earth friendly! More

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Great experience! Highly recommend this dealership. Especially Aubrey Morgan- he is very knowledgable and responsive. I will return for my next Mercedes. Another Highly recommend this dealership. Especially Aubrey Morgan- he is very knowledgable and responsive. I will return for my next Mercedes. Another bonus- you can stop by Mercedes-Benz of the Woodlands anytime for a free car wash.. More

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Good staff It was a good experience because they staff was amazing. They were really nice and made sure that we were doing okay and we were comfortable. They ans It was a good experience because they staff was amazing. They were really nice and made sure that we were doing okay and we were comfortable. They answered all of our questions and concerns as well. More

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Purchased 2017 GLS 450 Excellent help with building our new vehicle from Marcos Morales. He made it easy for us to obtain the exact vehicle features for our needs. I would Excellent help with building our new vehicle from Marcos Morales. He made it easy for us to obtain the exact vehicle features for our needs. I would definitely recommend Mercedes Benz of The Woodlands to everyone desiring to purchase a Mercedes Benz. Everyone we came into contact with was extremely friendly and professional. Even though it was out of our way to go to the Woodlands since we leave in the Clear Lake area, it was worth it and I'd do it again. Thanks Mercedes Benz of The Woodlands and Marcos Morales! Alice More

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Great experience People and device were fantastic. I would recommend them and purchase another vehicle from them again. Adam, Anthony and Arturo made the experience fa People and device were fantastic. I would recommend them and purchase another vehicle from them again. Adam, Anthony and Arturo made the experience fantastic. Thanks guys! More

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Excellent Customer Service Best car buying experience of my life. Mr. Marcos Morales (salesperson) worked with myself and wife to purchase two vehicles. Marcos knows the product Best car buying experience of my life. Mr. Marcos Morales (salesperson) worked with myself and wife to purchase two vehicles. Marcos knows the products/vehicles like the back of his hand. Everyone at this business was pleasant, professional and helpful. We actually had a lot of fun with the staff. The experience does not get any better. Thanks very much to all!!!! More

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Horror experience morphed into good I asked for Tim T. to show me a car. He was busy and introduced me to Jaclyn S. She showed me a GLA 250 and later Tim showed me a GLC 300. I was unsur I asked for Tim T. to show me a car. He was busy and introduced me to Jaclyn S. She showed me a GLA 250 and later Tim showed me a GLC 300. I was unsure of which one to get. I had thought the 250 would be a good fit. However I was still unsure, Jaclyn' tone and attitude were unresoectful and she seemed upset, I asked if she was ok. I felt I was not doing ehat she expected and that made ger angrier. I took about 3 minutes thinking i would prefer the GKC 399. When I told her she went crazy on me, she slamed both palms of her hands on the table and stared directly at me in a menacing way saying " well, are you getting a car or not, WHICH ONE! " . At that point I felt insulted and attacked and WAS NOT buying anything to this Unstable, rude and intimidating person. I thought, how can this be a sales person to myself. I asked her to please get Tim because I would conduct no businrss with her. I was about to step out. The other MB dealership sakes people were nicer and did not insult me. Tim came back and saved the deal. He took his time to explain ( 15 minutes) and for me to be comfortable with my decision. Mike S. was there as well and helped to give me a good deal. At the end Arturo finished the sale with me. His attitude was great. He mademe laugh at the end. What was looking ti be a horror story with Jaclyn ended up as ok. Jody did the delivery service and she is a star! She is knowledgeable and ver sweet, Great service from her. Antonio gave me a second round of the car's media operation and he was wonderful as well. As a whole MB of the W has winderful service. If a friend asked me if I would recommend MB of the Woodlands I would say yes but beware; go with Tim or Mike and AVOID Jaclyn S. at all cost. More

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Great Customer Service Very professional and truthful throughout my whole car buying experience. Very helpful in all aspects of my purchase with no pressure applied. Many Very professional and truthful throughout my whole car buying experience. Very helpful in all aspects of my purchase with no pressure applied. Many other high end dealerships refuse to deal with customers and behave in a manner to suggest they are the customer. Mercedes-Benz of the Woodlands was quite opposite of this behavior and showed appreciation of me as a customer. More

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A breath of fresh air to deal with these poeple Went in with a pretty good deal set up by my credit card company. They honored the deal as well as made mw whole on my trade-in that was just at what Went in with a pretty good deal set up by my credit card company. They honored the deal as well as made mw whole on my trade-in that was just at what I owed. Even the finance guy was non pushy, that's a first. Our salesman was Troy Yoakum. If you get a chance to schedule oyur visit, ask for him. He was so thoughrough in explaining all the car had to offer (E350W in our case). We left knowing everything, no excuses for us. More

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