"Best Mercedes-Benz Dealership"
I have been purchasing luxury cars for a long time. This is by far the best Mercedes-Benz dealership when it comes to best price, best service and best customer experience. My favorite sales person is Anthony Surface. Justin will make a deal that you can't refuse. I shopped around everywhere but no one could match what Mercedes-Benz of the Woodlands had to offer.
"Service of luxury, Luxury of convenience "
I was only dropping off a car for my daughter, but with a service advisor, Mike, that is this remarkable you realize you want to do business here. MBOTW sets the industry standard, thank you to Anthony S. for making buying a new car fun again. Looking forward to doing business here for many years to come.
"Exceptional-Top Notch Experience!! "
I have been a client of Mercedes Benz for over 10yrs across multiple states and the service cannot be compared to the one received by Anthony Surface-Sales Rep and Harry St. Clair-Finance Manager at Mercedes Benz of the Woodlands located at The Woodlands, TX. I cannot say enough positives about the service provided. The service is top notch! The transaction from beginning to end was transparent and hassle free. Anthony Surface is like no other!!. He is an asset to MB company! He is passionate about his job, the company, the brand and his clients. He truly and genuinely cares. He is not the typical sales rep that is only interested in closing the deal. He pays close attention to every little detail making the process seemless/extraordinary and all about the client! Closing the deal was never his priority which happens to be a common mistake present in almost every car sales person. His priority was client satisfaction even after the process was fully completed and beyond! I highly recommended beyond what words can explain Mercedes-Benz of The Woodlands- Anthony Surface and Harry St. Clair are the best team you can possibly ask for! They both go above and beyond. I am wowed and forever grateful, satisfied and a loyal client!! If you are in search of a vehicle, please give Anthony and Harry the chance to wow you as much as they did to me and my family!
"Just a great over all experience"
- Greg Hawkins
If you want a great experience in buying car, then this is the place be. Outstanding experience with Anthony Surface from sales, Arturo Gutierrez in Finance, and Michael Lange in Service.
"New car lease. "
Absolutely a great experience. Justin Johnson went out of his way to find the car I wanted. Anthony Surface kept me updated on its arrival. Mike Lange arranged to add my desired accessories. All happened without a hitch.
Due to Hurricane Harvey, my vehicle was totaled.
I conducted a search for a similar car and located one at MBOTW.
The vehicle was actually better than the one I owned.
I made one phone call, arrived to the dealer to sign paperwork, and left with a BETTER vehicle.
The entire process was stress free.
Awesome customer service from Toni J.
Sales tag team of Katelyn H. and Anthony S. was fantastic.
Arturo G. of finance did not exceed my budget or attempt to sell me something.
"Fantastic Service + Fantastic People = Fantastic Dealership"
My Car had just flooded in Harvey, and I had only started taking it to the Mercedes-Benz of the Woodlands (MBOTW).
Note: I had been dealing with another dealership since 2000, but the service was so bad I decided to check out another dealership. When I went to MBOTW, the entire experience was different. The Service advisor, Michael Lange, came out to meet me and was even friendly, Michael even called me to let me know the work was done and they were going to take a test drive - before they took it. (Not once in 20 years had the previous dealership done that - lojack let me know though :-).
In either case, I had just had work done on my SLK 350 and it flooded. So I called Michael to discuss my options. After a few minutes he pointed me to Anthony Surface to talk about alternative transportation. I explained to Anthony my budget constraints. Anthony called me back in 15 minutes with a number of options and after twenty minutes we had narrowed it down to 2 vehicles.
When I went to the dealership, Anthony showed me the vehicles we had discussed. They were exactly as he said. As we were talking he mentioned another car that had just come in. I looked at it, and agreed to buy it. I wanted a few things done to it, and he arranged that. Not only did he arrange it, but he made sure I knew what was being done every second. In addition, Anthony sent me pictures as items were about to be done and after they were done. At one point he even sent me a video of the testing!!!
After working with Anthony and Mike at MBOTW, it made me wonder why I spent so long at the other dealership!!!
This leads me to the title - Fantastic Service + Fantastic People = Fantastic Dealership.
ps. I only gave them 5 stars, because dealerrater didn't offer 6.
"Exceptional Purchasing Experience "
- Lawrence and Judith
Anthony Surface was cordial, knowledgeable, and a pleasure to work with from our initial introduction until
we drove off the showroom floor.
We feel confident that our relationship with Mercedes Benz of The Woodlands will be a treasured one.
Lawrence and Judith
- Sandra Zuniga
Our experience was excellent! Anthony and the staff who helped us get into our new vehicle were nothing but excellent! We are very happy with our new vehicle and will recommend Anthony Surface to our friends and families.
"The Best Mercedes-Benz Dealer in area"
- Judy Knocke
We could not have had a more pleasant or easier experience when we purchased our new car. The salesman (Anthony Surface) was enthusiastic, knowledgeable, and just a really nice person. He was never pushy and accommodated our every request.
The financial gentleman, Arturio Gutierrez, was also very helpful and nice. He showed us all options and did not push anything we were not interested in purchasing. He was also funny!
Anthony Walding gave us a tutorial of our car's options. My children said he should take Valium before he began with us but he was so organized in his presentation, even I got what he was demonstrating.
I cannot overstate my experience - it was just almost perfect!!!