Arturo Gutierrez | Page 50

An Exceptional buying experience from an Exceptional Team Last July I decided to upgrade my wife’s 2008 C300 to a 2013 E350. I test drove several E350s here and the dealership down the street. I previously bo Last July I decided to upgrade my wife’s 2008 C300 to a 2013 E350. I test drove several E350s here and the dealership down the street. I previously bought 3 Mercedes from the other dealership and wanted to give them a fair chance. Although the vehicles at both places were superb, I thought the size of the vehicle was not a good fit for my wife. I decided to buy her a brand new C300 instead of the used E350. While at the dealership down the street I mentioned this to the salesman (John Nguyen) after test driving the 2013 E350. He told me that I would not be interested in the new C300 because they had 4 cylinder engines. I was shocked at his statement since (1) I am the customer (2) the new vehicle was about $12,000 more than the used E350. I thanked him for his time and went to Mercedes Benz of The Woodlands. I arrived at Mercedes Benz of The Woodlands and was warmly greeted by Nick Botusan. He was very professional, yet very personable. I test drove the 2013 E350s there just to reassure my decision to go with the new C300. Afterwards Nick showed me several new C300s with a variety of colors and packages. I settled on one and started the negation phase of the purchase. This was an absolutely “no pressure” purchase. Nick continued to make sure that I was satisfied with each step of the purchase process. He promptly answered all my questions and concerns. During the negation I was introduced to the General Sales Manager Joe Drago, who was instrumental in reaching an agreeable purchase price. I then had the pleasure of meeting Finance Manager Arturo Gutierrez who worked hard finding an excellent finance rate that beat my credit union. Again I have to say that all these gentlemen catered to my needs and gave me a feeling of confidence that I made a solid deal. BTW, after six months of driving her new C300, my wife is really happy with the new design. I will continue to refer customers to Mercedes Benz of The Woodlands sales and service departments. One quick note: I have dealt with Service Manager Anthony Walding for many years and was happy to see him join the TEAM. More

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Compatible rates, pleasant service I am usually skeptible to purchase a used vehicle and this guy was pretty adamant on making a sale to me (lol!) however Kriss Arbury is ready to lend I am usually skeptible to purchase a used vehicle and this guy was pretty adamant on making a sale to me (lol!) however Kriss Arbury is ready to lend an ear to hear your request and is ready find what you are looking for to meet your needs and actually delivered without a glitch or problem. I am 4 hours away one way, it was a long day that day but a very well worth it day. I am a very proud and happy owner of a purchase from Kris and his very enthusiastic team did assist with for my much dreaded but very happy ending car buying experience. More

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60th Birthday gift! The company I work for (Arbonne International) gives us $800 every month for a white Mercedes Benz. My personal SLK280 is paid off, so I thought it wo The company I work for (Arbonne International) gives us $800 every month for a white Mercedes Benz. My personal SLK280 is paid off, so I thought it would be a great idea to purchase a second one for my husband's 60th Birthday. Monica Sauceda was our Sales Client Advisor and took excellent care of us. Everyone did! Bob Milner, the owner, is very customer service oriented and every time we set foot in the dealership, we are treated royally! More

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New Purchase Highly professional and courteous staff welcomed us and worked with us to achieve our objectives in a new car purchase via a very friendly and persona Highly professional and courteous staff welcomed us and worked with us to achieve our objectives in a new car purchase via a very friendly and personal approach that catered to our wishes and desires. More

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Very Pleasant Experience Marcos Morales helped us and was very professional and patient during our negotiations. Overall the customer service was great. We usually dread the p Marcos Morales helped us and was very professional and patient during our negotiations. Overall the customer service was great. We usually dread the process of buying a new car but this experience was different - streamlined and pleasant. Thank you Marcos! More

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GLK 350 I purchased a 2015 GLK 350 Mercedes from Marco. Marcos was very helpful and patient, truly very genuine. Very thoughtful and a true gentleman. I was i I purchased a 2015 GLK 350 Mercedes from Marco. Marcos was very helpful and patient, truly very genuine. Very thoughtful and a true gentleman. I was impressed how he handle himself during the entire transaction. And during finance, Atruo, was detailed and explained what my payment would be and the different warranty options available but I originally only wanted the GAP insurance. When I met with Paula, I decided to take the extended warranty & tire warranty as well. Jodi explained the new car features but I had to leave before I was able to get all my questions answered. When I returned, I met with Matt. He was very detailed and knowledgeable on all aspects of the GLK 350 as well as the navigation system I had install. The Mercedes-Benz of the Woodlands was a very pleasant experience and I appreciate the warm welcome I receive when I go back to visit. Thank you! I love my new GLK 350 More

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FRIENDLY,HASSEL FREE, COPERATIVE STAFF CAR BUYING MADE EASY. POLITE AND COURTEOUS STAFF AND MY SALES REP, ROSARIO WAS DIGNIFIED AND VERY HELPFUL . MIKE STAHL IS A VERY VERY GOOD IN DEALING CAR BUYING MADE EASY. POLITE AND COURTEOUS STAFF AND MY SALES REP, ROSARIO WAS DIGNIFIED AND VERY HELPFUL . MIKE STAHL IS A VERY VERY GOOD IN DEALING WITH SOME ISSUES. I RECOMMEND THIS TEAM TO ALL READERS.AND ANDREW WAS VERY PATIENT IN EXPLAINING AND VERY FRIENDLY More

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Pleasant Very Pleasant Experience throughout the entire process very helpful. The only issue was that the wheel lock key was missing and had to have master to Very Pleasant Experience throughout the entire process very helpful. The only issue was that the wheel lock key was missing and had to have master to remove and replace wich no assistance was offered in situation or reinbursement but not the end of the world just need to pay more attention to the details of things More

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Outstanding customer service Purchased my 2016 GL450 in December and from start to finish had excellent customer service. Have been back in the showroom a few times since and not Purchased my 2016 GL450 in December and from start to finish had excellent customer service. Have been back in the showroom a few times since and nothing has changed. Service department is also wonderful and I always feel like a VIP when I am there. Kriss Arbury was our salesman.....he continues to be most helpful to me. Thank you Bob Milner and MBOTW! More

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Easy and friendly transaction Very smooth and honest transaction. I will buy my next car from this team! Kriss respected my time and made sure I got out of there in my new car exac Very smooth and honest transaction. I will buy my next car from this team! Kriss respected my time and made sure I got out of there in my new car exactly when I needed to. More

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