Ash Osman | Page 11

The dealership practices are deceptive, they will slap on a $2000 package which is absolutely useless, on every vehicle and although the contract says you don't have to buy it, they won't sell the vehicle wi a $2000 package which is absolutely useless, on every vehicle and although the contract says you don't have to buy it, they won't sell the vehicle without it. So the actual price is what you see on the website plus $2000. So in essence the advertised price is NOT the real price. Then the audacity to try to mitigate this by disclosing this as fine print on their website. These are corrupt corporate practices and need to stop. I do plan to report it to BBB and other authorities in Texas, but people need to stand up against it and refuse to pay for it. I did end up buying the vehicle from them because they did make some discounts, although not enough. The employees were good though, Bryan did a great job, the finance guy was not very pushy as well, did lower the extended warranty price just a bit so I could buy it. Will I buy again from them, if only they change their greedy corporate practices. I think this dealership and its branches has potential, they have good and well trained staff who overall treat the customers well. They did not try to play tricks on my trade in and did give me the price we agreed upon. Another issue, I arrived at the dealership on a Friday at 5 pm, and they refused to complete the deal same day because, " please like to get out early on Friday". They wanted me to come next day, which I refused so they did close the deal using Docusign the next day. My credit was approved and everything was taken care of, this deal could have been completed in 30 mins on Friday. More

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Process was seamless and efficient from the test drive to the paperwork to the financing to the keys in my hands…. Vinh was great to work with. Walked me through every step. the paperwork to the financing to the keys in my hands…. Vinh was great to work with. Walked me through every step. More

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What a GREAT experience. Adam was helpful and made the process of buying my new car a breeze. Thank you Adam and ECarOne! Adam was helpful and made the process of buying my new car a breeze. Thank you Adam and ECarOne! More

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Kim was great to work with. She had been looking for the perfect model X for me for a few months and we finally found it. I was so impressed with her knowledge, experience, expe She had been looking for the perfect model X for me for a few months and we finally found it. I was so impressed with her knowledge, experience, expertise, and communication. I would recommend ECarOne and Kim all day long and was so impressed with the seamlessness of the transaction and so excited about my new car! More

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This process was the most seamless and quick car buying process I’ve ever encountered. I was in and out in less than 2 hours and everyone was very professional, nice, and accommodating. I am extremely happ process I’ve ever encountered. I was in and out in less than 2 hours and everyone was very professional, nice, and accommodating. I am extremely happy with the experience and the quality of my purchase. More

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I had a good experience purchasing a car at ecarone. Hopefully I get to do so again! The day went smoothly. All employees were friendly, helpful, and professional. Hopefully I get to do so again! The day went smoothly. All employees were friendly, helpful, and professional. More

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Kim was fantastic! She worked very hard to get me the best deal with the highest possible trade-in value so I could get approval with such a large gap hanging over my h She worked very hard to get me the best deal with the highest possible trade-in value so I could get approval with such a large gap hanging over my head. It took a while and a lot of work on her end (as well as the support from the finance team!) and I appreciate everyone caring so much without much wiggle room for incentive. I LOVE my new car. Thanks, Kim!!! More

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Ahmad (Adam) Assi Was amazing! Has still be amazing even after buying my car. Will do business with him anywhere he is. Didn’t rush me and was just great in every aspect. Couldn’t Has still be amazing even after buying my car. Will do business with him anywhere he is. Didn’t rush me and was just great in every aspect. Couldn’t have asked for a better person to worth with. The entire staff was great and accommodating! More

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Great communication and fast and efficient process, both for the purchase as well as trade-in. I would absolutely return to eCarOne for my next vehicle. for the purchase as well as trade-in. I would absolutely return to eCarOne for my next vehicle. More

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Johnny made the experience very easy while I was out of town. Came back home and signed the deal and I was done in an hour. town. Came back home and signed the deal and I was done in an hour. More

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