Ash Osman | Page 22

eCarOne responded

Rick, Thank you for taking the time to share your feedback. We're thrilled to hear that Ken provided you with outstanding service and that you appreciated our inventory and pricing. However, we’re deeply concerned about your observation regarding unprofessional behavior. At eCarOne, we strive to uphold a respectful and supportive environment for both our customers and our team members. Thank you for taking the time to speak with me on the phone about your concern. As discussed, I did speak with the team regarding the situation and found that this was a misunderstanding. There was no demeaning behavior, but rather a language barrier that may have caused some confusion. We appreciate your feedback and the opportunity to clarify this matter. At eCarOne, we remain committed to maintaining a respectful and professional environment for everyone. Thank you for bringing this to our attention, and we hope to see you again soon!

eCarOne responded

Thank you for sharing your experience! We're so glad you appreciated the no-hassle, modern approach we take at eCarOne. It’s exciting to hear that our concept stood out to you as a game-changer in the industry—your kind words mean a lot to us! We’ll be sure to pass along your compliments to Kim; she’ll be thrilled to know she made your visit pleasant. If you ever need anything or have friends ready to explore our hassle-free process, we’re here to help! 🚗✨

eCarOne responded

Thank you for sharing your experience! We’re thrilled to hear that Bryan was helpful and knowledgeable throughout your Tesla purchase. Providing great service and expert guidance is what we strive for, and we’re so glad you had a positive experience. Enjoy your new Tesla, and if you need anything in the future, don’t hesitate to reach out. We’re here to help! Best regards, The eCarOne Team

eCarOne responded

Thank you for sharing your experience! We’re thrilled to hear that Dau made your remote transaction smooth and efficient, from quick financing to shipping across Texas. It’s wonderful to know you had such a positive experience, and we truly appreciate your 10/10 recommendation. If you ever need anything in the future, don’t hesitate to reach out—we’re here to help! Best regards, The eCarOne Team

eCarOne responded

Tuan, Thank you for sharing your experience! We’re thrilled to hear that Bryan made your Lexus purchase such a positive experience and that the car was exactly as advertised and in great condition. We truly appreciate your recommendation and look forward to assisting you again in the future. Enjoy your new car, and we’ll be here whenever you’re ready for your next purchase! Best regards, The eCarOne Team

eCarOne responded

Thank you for sharing your experience! We're thrilled to hear that your first visit to eCarOne was so positive. It’s great to know that Ash, Mamadi, and especially Ken, made your Lexus purchase smooth and straightforward. We pride ourselves on transparent, hassle-free service, and we're glad you felt valued throughout the process, including receiving good value for your trade-in. Your satisfaction means everything to us. Enjoy your new Lexus, and we look forward to serving you again in the future!

eCarOne responded

Thank you for your wonderful feedback! We’re so pleased to hear that you found our prices incredible and experienced excellent customer care. Bryan’s dedication to going above and beyond to ensure your satisfaction is exactly what we strive for at eCarOne. We’re grateful for your trust and hope you enjoy your new vehicle. Thank you for choosing eCarOne, and we look forward to seeing you again in the future!

eCarOne responded

Thank you for your fantastic review, Lalaa! We're so glad to hear that Johnny provided attentive service and made sure everything was ready for you before you arrived at the dealership. It’s great to know that our finance team also worked hard to ensure your satisfaction. We appreciate you choosing eCarOne for your Mercedes purchase and are thrilled that you had such a positive experience. Enjoy your new car, and we look forward to helping you again in the future!

eCarOne responded

Thank you for your feedback, Mark! We’re so glad to hear that your overall experience was wonderful and that you appreciated our selection and attentiveness. We sincerely apologize for the confusion regarding the pricing and dealer add-on items. We understand how important transparency is, and we’ll work to make sure pricing details are clearer for future customers. Your feedback helps us improve, and we truly appreciate you bringing this to our attention. We hope you’re enjoying your new vehicle, and we’re here to assist with anything else you may need in the future!

eCarOne responded

Thank you for your wonderful review, Valencia! We’re so glad to hear that Tanner made your car-buying experience easy and enjoyable. His efficiency, kindness, and understanding are exactly what we aim to provide to our customers. We're thrilled that you're happy with your purchase, and we appreciate you choosing eCarOne. Enjoy your new car, and we hope to assist you again in the future!