Ashley Couto

My mics, my experience was timely thorough and I was very happy. I'm happy with you.The service they provide. happy. I'm happy with you.The service they provide. More

by ALEXS1991 Verified Customer Verified Customer

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The absolute worst dealer I have ever dealt with. I purchased a truck Oct 10th. They were going to deliver. After everything was final with the loan. Oh we can't deliver yet. It was almost 2 weeks be I purchased a truck Oct 10th. They were going to deliver. After everything was final with the loan. Oh we can't deliver yet. It was almost 2 weeks before they deliver my truck with no heat. Guess they didn't need it on the 3 hour drive. They said they would pay. They made a appointment close to me. I was to drop the truck off for a few hours until they found what need to be done. This was on a Friday. They never paid the garage kept my truck for the weekend with my work keys and my heating pellets. I had to find rides all weekend had to have my boss let me in. Then I take it to a different dealer they make me pay. 2 weeks still no refund. More

by customcakes1 Verified Customer Verified Customer

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I can not thank the Empire Ford service team enough, they are a wonderful team! After a horrible experience at another dealership which I will not name but is located in Cranston. Empire Ford got my they are a wonderful team! After a horrible experience at another dealership which I will not name but is located in Cranston. Empire Ford got my family a service appointment quickly, diagnosed the issue same day and ensured my family was safe while using our vehicle. They earned a customer for life today! Thank you again Empire team! More

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Good customer service They are taking care of the things I had issues with so far great work things I had issues with so far great work More

by josh.jacques83 Verified Customer Verified Customer

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I bought my car in November an my trani blew 1 month after an now I’m stuck with no veichle while my transmission is on 6 month back order… best part I have warranty an they’re paying for it to be fixed after an now I’m stuck with no veichle while my transmission is on 6 month back order… best part I have warranty an they’re paying for it to be fixed but refuse to put me in a rental only want to reimburse 175 out of 3873.00$ . I don’t no recommend going here. Thankfully I found a lawyer to sue & go for lemon law but it’s not helping me now More

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no place to park; 2 large dumpsters with trash all over. Cancelled my appointment for service. Never again. Who manages this place? Scary!! Cancelled my appointment for service. Never again. Who manages this place? Scary!! More

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They take care of us the customer at all times. From sales to service one call does it all thank you 👍 purchased F250 From sales to service one call does it all thank you 👍 purchased F250 More

by thecamarafamily Verified Customer Verified Customer

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THIS IS MY FIRST EXPERIENCE OF BUYING FROM EMPIRE. WEWERE A LONG TIME CUSTOMER WHEN IT WAS KNOWN AS ASHLEY FORD. EMPIRE STAFF VERY KNOWLEDGEABLE. AND FRIENDLY AND IT WAS A GOOD EXPERIENCE OVERALL. WEWERE A LONG TIME CUSTOMER WHEN IT WAS KNOWN AS ASHLEY FORD. EMPIRE STAFF VERY KNOWLEDGEABLE. AND FRIENDLY AND IT WAS A GOOD EXPERIENCE OVERALL. JOHN SILVA AND KEVIN BANCROFT WERE VERY HELPFUL, More

by vertexjigs Verified Customer Verified Customer

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I had a successful conversation w/ both Ashley & Chris in the service dept. about many possible future repairs. I have put my former car (2005 Town Car) in the service department’s hands for many years, ev the service dept. about many possible future repairs. I have put my former car (2005 Town Car) in the service department’s hands for many years, even when it was Ashley Ford. More

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Horrible customer service! Their special mechanic that is the only one that can fix my car... Well 2x and still no luck! Their special mechanic that is the only one that can fix my car... Well 2x and still no luck! More

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