Ashley Glick | Page 3

Quality From Point of Sale to Service I have been a client since 2001 and have always experienced the service department to be honest and professional both in terms of personal interaction I have been a client since 2001 and have always experienced the service department to be honest and professional both in terms of personal interaction and care of my vehicles. In fact, my experience was a major factor in my recent decision to lease a 2019 TLX A-Spec. More

by w.hartfelder Verified Customer Verified Customer

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Very well organized service experience Everyone at this dealership was exceptional during my service experience. Jim was very friendly during the check in process of my car and took the tim Everyone at this dealership was exceptional during my service experience. Jim was very friendly during the check in process of my car and took the time to show me how to work the loaner car. When I returned the car, the fellow outside took me into the building and escorted me to the cashier window. The cashier was very friendly and had my car brought around the building for me. Such a joy to be treated with kindness. More

by fluteafterhours Verified Customer Verified Customer

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Professional I dealt with 3 people. The guy that walks you, the guy that reviews your work order and the lady that accepted payment. Everyone I dealt with was prof I dealt with 3 people. The guy that walks you, the guy that reviews your work order and the lady that accepted payment. Everyone I dealt with was professional, courteous, and efficient with their role. The service was what I expected and I was pleased More

by RCAPEL1 Verified Customer Verified Customer

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Very friendly & quick Everyone was friendly & it was very quick and they were very thorough. They offered a waiting room with coffee and food. There are cameras available t Everyone was friendly & it was very quick and they were very thorough. They offered a waiting room with coffee and food. There are cameras available to watch them work on your car. More

by LCOLLIER238 Verified Customer Verified Customer

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Very good service, disappointed with dirty carpet My full service was very efficient from scheduling through the service and changing of differential fluid! I appreciate Todd explaining and advising My full service was very efficient from scheduling through the service and changing of differential fluid! I appreciate Todd explaining and advising to change the differential fluid and moving to get it changed quickly in order to get me on my way. I was very disappointed with the oily dirt left on my light colored interior floor rug. I was in a hurry or I would have sought resolution to this before I left the dealership. More

by Godwin Robin Verified Customer Verified Customer

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Good with the follow through I ended up having multiple complications related to a new MDX lease, however the dealership team ultimately worked through it with me to make sure the I ended up having multiple complications related to a new MDX lease, however the dealership team ultimately worked through it with me to make sure the problems were resolved and I walked away feeling good about the experience. More

by dmchaky Verified Customer Verified Customer

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Excellent Once to have a blown out tire replaced (Damaged by pothole)! On 5-23-18 service department applied protective coating to leather seats etc . Pleas Once to have a blown out tire replaced (Damaged by pothole)! On 5-23-18 service department applied protective coating to leather seats etc . Pleased More

by zicklp Verified Customer Verified Customer

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Excellent service department. I've been taking my Acura MDX to Acura Columbus for routine maintenance since I purchased it new in 2012. I have never been disappointed with the sta I've been taking my Acura MDX to Acura Columbus for routine maintenance since I purchased it new in 2012. I have never been disappointed with the staff. They are always courteous and professional. The maintenance costs seems reasonable for the efficient and accurate service provided. More

by RP Heard Verified Customer Verified Customer

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Great service This is my second time at this facility and the service was great once again. I would definitely recommend Acura Columbus to others. Thank you for suc This is my second time at this facility and the service was great once again. I would definitely recommend Acura Columbus to others. Thank you for such great service! More

by SHIA106 Verified Customer Verified Customer

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My keys did not work for my Acura RDX 2014. Well...to be rather blunt...they kicked xxx. I was a last minute, spur of the moment problem child! I had no appointment, no plan, and dumped a maj Well...to be rather blunt...they kicked xxx. I was a last minute, spur of the moment problem child! I had no appointment, no plan, and dumped a major problem on them at the very last minute as I was heading to work. What did they do?. Got me in, gave me a free loaner vehicle at the last minute, and solved the problem within 24 hours. I picked up my car the next day and all issues were resolved. I simply cannot say enough about this team! I must say however the price to replace these Acura keys is outrageous. But that is not the fault of the staff at Acura. Maybe I should blame Bill Gates? China? Everyone in Silicon Valley? I will find out.....at get back to you. :) More

by MMARKEY Verified Customer Verified Customer

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