Ashley Glick | Page 3

Excellent staff and communication. Very helpful. Respectful of your time. Fair pricing and transparency. Thanks Respectful of your time. Fair pricing and transparency. Thanks More

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This is our first service with Acura Columbus, very happy with their super friendly professional adviser and excellent customer service. with their super friendly professional adviser and excellent customer service. More

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Clean courteous and everyone was very professional. No pressure did what we we told would happen pressure did what we we told would happen More

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Great place Awesome customer service. Friendly staff. Quick service and constantly updated me on the status of my vehicle. They also have a nice waiting room as w Awesome customer service. Friendly staff. Quick service and constantly updated me on the status of my vehicle. They also have a nice waiting room as well More

by DEICHOLTZ2010 Verified Customer Verified Customer

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Unexpected Service Delay and Cost Over the past 6 years I have experienced stellar service from all at the Acura Dublin dealership. It is for this reason i return for any and all servi Over the past 6 years I have experienced stellar service from all at the Acura Dublin dealership. It is for this reason i return for any and all service needed for my 2010 TSX. I called Ashely at the service desk regarding a locked on license plate. She shared that no appointment was needed. The release of the rusted on bolts could be drilled through upon arrival (likely curbside) and could be done by a mechanic upon arrival. As I met the curbside check-in team they shared that the plate removal would require a check in of the vehicle. Upon doing so I was informed that the plate removal and re-mount would take 30-60 minutes. Additionally I was informed that the cost of the service was $145.00. The service was completed 90 minutes after check-in. My hope for the future is accurate communication and a ball park quote before I arrive. I would have scheduled an appointment in advance for a drop off if I had been given more accurate info. The end result was excellent, as always. Quality work, good Tec service and a comfortable wait area. Just seeking improved service for all Acura Columbus customers. The dealership and the service oriented team deserves flawless customer experiences. More

by Wolf Verified Customer Verified Customer

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Recall service Good service and finished in timely manner. I am happy and this is all can write answerd questions and made accommodations in providing Good service and finished in timely manner. I am happy and this is all can write answerd questions and made accommodations in providing loaner as requested More

by rajdalal_2000 Verified Customer Verified Customer

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Quality From Point of Sale to Service I have been a client since 2001 and have always experienced the service department to be honest and professional both in terms of personal interaction I have been a client since 2001 and have always experienced the service department to be honest and professional both in terms of personal interaction and care of my vehicles. In fact, my experience was a major factor in my recent decision to lease a 2019 TLX A-Spec. More

by w.hartfelder Verified Customer Verified Customer

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Very well organized service experience Everyone at this dealership was exceptional during my service experience. Jim was very friendly during the check in process of my car and took the tim Everyone at this dealership was exceptional during my service experience. Jim was very friendly during the check in process of my car and took the time to show me how to work the loaner car. When I returned the car, the fellow outside took me into the building and escorted me to the cashier window. The cashier was very friendly and had my car brought around the building for me. Such a joy to be treated with kindness. More

by fluteafterhours Verified Customer Verified Customer

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Professional I dealt with 3 people. The guy that walks you, the guy that reviews your work order and the lady that accepted payment. Everyone I dealt with was prof I dealt with 3 people. The guy that walks you, the guy that reviews your work order and the lady that accepted payment. Everyone I dealt with was professional, courteous, and efficient with their role. The service was what I expected and I was pleased More

by RCAPEL1 Verified Customer Verified Customer

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Very friendly & quick Everyone was friendly & it was very quick and they were very thorough. They offered a waiting room with coffee and food. There are cameras available t Everyone was friendly & it was very quick and they were very thorough. They offered a waiting room with coffee and food. There are cameras available to watch them work on your car. More

by LCOLLIER238 Verified Customer Verified Customer

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