Ashley Neely
Ashley Neely at Ken Ganley Ford Norton

Ashley Neely

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
47 Reviews
4.9

47 Reviews

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47 Reviews of Ashley Neely

May 30, 2025

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Employee Rating

Polite, professional writers and knowledgeable, thorough technicians to get my vehicle service done. They kept me updated about the progress of the work and what needs to be done with pictures and an easy t More

by steiner.p.15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer

May 30, 2025

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 10, 2025

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Employee Rating

This most recent experience was tense. I was told I would have my vehicle by Monday evening but had to leave it because the part I needed was apparently used for another car/truck. This wo More

by jdyeager1
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

May 11, 2025

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

May 05, 2025

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Employee Rating

Ganley is always honest. Straight and up front pricing. Nice people all around. Ganley is always honest. Straight and up front pricing. Nice people all around. My 'go too' de More

by Jayestim80
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

May 05, 2025

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!

April 30, 2025

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Employee Rating

The service was perfect! And my car was ready within the hour. Thank you so much! More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Apr 30, 2025

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 27, 2025

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One of the best experiences I've had especially with dealing with Summit Toyota since I've bought my car and they were not able to tell me what's going on with my car and for me to take it to Ford and f More

by lashaeoliver1997
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Apr 27, 2025

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

April 19, 2025

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Employee Rating

Great service and very efficient! It’s a great place to get your car serviced. More

by mkirchenbauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

April 19, 2025

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Employee Rating

I was very pleased with my purchase experience when I bought this car. Very little trouble but the repairs were very costly (for me). Car repairs were done quickly and I'm back on the road. The N/C se More

by rwilson0307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 15, 2025

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Employee Rating

Very nice and polite and got my car done very fast and quick. Thank you for all of your hard work! More

by brittneyconley56
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 15, 2025

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 14, 2025

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Employee Rating

Friendly service department. Quick service kept me updated. No issues or complaints. Will recommend. Recall completed. More

by pfoore2640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service

Apr 14, 2025

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton. We look forward to having you as one of our valued customers for many more years to come!

April 09, 2025

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I am 94 years old, you saved me a trip with mobile unit. Tha ks More

by ncharnuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2025

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

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