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Ashley Neely
Ashley Neely at Ken Ganley Ford Norton

Ashley Neely

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
63 Reviews
4.7

63 Reviews

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63 Reviews of Ashley Neely

October 27, 2025

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Employee Rating

Rude is an understatement. When you ask Ashley to speak to her manager, she will just transfer you to a different service advisor and not to her manager. More

by Anpelczar
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Workmanship
Service Time
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Recommend Dealer
No
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Oct 27, 2025

Ken Ganley Ford Norton responded

Hi Adrienne, we are sorry to hear that you were not satisfied with your recent visit to our service department. Our records show that you brought your vehicle in on June 4, 2025 and that at that time your brakes measured at 5 mm. We cannot replace brakes unless they are 2 mm. During that visit, Ashley informed you that you should get your brakes repaired when you come back for your next oil change. At this visit your mileage was at 54,187 miles. You returned on October 17, 2025 and your vehicle now had 65,381 miles on it (11,194 more than your previous visit). The recommended oil change interval is every 5,000 miles, which you were more than double passed. Had you returned within the recommended 5,000 miles parameter, your vehicle would have still be under the warranty guidelines. In addition to putting that many miles on your vehicle, the extended warranty that you purchased from your vehicle point of purchase had expired with an expiration of 5/3/2026 or 61,000 miles, whichever comes first. We contacted Ford for you but unfortunately, we do not make the rules for warranties, and we did not sell you the warranty to you. We understand your frustration, and we did give you a discount on your brakes, but that's all that we are able to do for you. We have all of this conversing between you & Ashley in writing as well. In regard to Ashley transferring you to a service manager, she did forward you to Scott who is our acting manager while the head service manager is on vacation. If you would like to discuss this further, our service manager John will be back tomorrow 10/28 and you can reach out to him at jkirchenbauer@ganleyauto.com or # 330-745-9081.

Oct 28, 2025

Anpelczar responded

In response to your reply…on my prior visit that you spoke of when I also still had my warranty, I asked you Ashley to check the brakes that consists of both the pads and the rotors but the service team did not check the rotors (they were pulsing when braking). Per Fords recommendation, when customers complain of brake issues rotors are supposed to be checked. Your team did not and set me home that put my safety at risk. But hey at least you discounted the brake job by a couple hundred dollars which generally means you were at fault to begin with. Also, I would have returned at my scheduled oil change if your service department would have reset my cars reminder or put a sticker on my windshield. Another thing your service department did not do. I did call in regarding that after and you told me it wasn’t a big deal and if I wanted to I could drive 35 minutes back to your location for you guys to reset it. My car never sent me an alert that it was due because again to my point your service department is incompetent. Don’t worry I will NEVER trust your group with my car or my family’s safety in the future.

October 15, 2025

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Employee Rating

I can’t believe how easy they made the process for warranty work. From courtesy ride to home and back and a surprise car wash. Ken Ganley Ford went way above! My mechanic was right when he said Ken More

by Tfdsam
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Service Time
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Recommend Dealer
Yes
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Oct 15, 2025

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

October 10, 2025

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Employee Rating

I have always received A1 treatment and service at Ganley Ford, and this time was nothing short of it. Thanks again to ALL of the kind staff and skilled mechanics! More

by M. J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Mike Robinson , Willie Wright

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Oct 10, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 09, 2025

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The service was quick and easy. They communicated with me very well. I would go back. More

by goodthts1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 09, 2025

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 08, 2025

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Employee Rating

Good Everyone at the dealership was kind and courteous. It made for a pleasurable experience More

by Swaney.timothy
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Oct 08, 2025

Ken Ganley Ford Norton responded

Timothy, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 07, 2025

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Employee Rating

Everyone at this Dealership is very friendly. They explain everything and make sure you are taken care of from the moment you walk in. I know my vehicle is in good hands at Ken Ganley Ford. More

by tberkheimer61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington, Alan Kinnaird

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Oct 07, 2025

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 04, 2025

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Employee Rating

Quick easy. Ashley was nice and explained everything thoroughly. Service time was reasonable. Pick up was quick More

by RYAN.COY
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

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Sep 04, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 19, 2025

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Employee Rating

Ashley did an excellent job getting my oil change scheduled and got me in and out with a quickness! Been coming here for 6 years and never had an issue . More

by Missylea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 19, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

August 14, 2025

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Employee Rating

Pleased how they covered warranty work after an ambulance refitted had caused damage. They were prompt and efficient More

by rpoynter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya

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Aug 14, 2025

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 13, 2025

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Employee Rating

Ashley was friendly and helpful and the service was done when I requested it to be plus I received a free car wash! More

by lrcameron5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 13, 2025

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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