I'm very happy with service, I was given a estimate and
got no surprises when I picked up my truck.
got no surprises when I picked up my truck.
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by amanda13d
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2024 -
Ken Ganley Ford Norton responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Amanda, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.
Aug 12, 2024 -
Ken Ganley Ford Norton responded
Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Easy to make an appointment, pre ordered warranty parts,
prepared on schedule, courtesy driver was great, everyone was friendly, unfortunately things were broken and missing upon return so I needed to make
prepared on schedule, courtesy driver was great, everyone was friendly, unfortunately things were broken and missing upon return so I needed to make a new appointment to return, it is still not correct. Communication and follow-up has been an issue, I don't have time to keep trying to get my car back to the way it was when I brought it in the first time.
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by E-Stang
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2024 -
Ken Ganley Ford Norton responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Very good great customer service would recomend to other
people and i would return as a customer
people and i would return as a customer
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by Zellball
Verified Customer
Verified Customer
Service Price Transparency
Jun 20, 2024 -
Ken Ganley Ford Norton responded
Hi, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!
Ashley was great working wi try h me answering all my
uestios and the man who came to pick me up on cortous Ty car was awesome! Anytime!!
uestios and the man who came to pick me up on cortous Ty car was awesome! Anytime!!
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by Arbor_luv
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2024 -
Ken Ganley Ford Norton responded
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Easy to work with, understandable, says exactly whats
wrong and what’s going to happen
wrong and what’s going to happen
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by kodykasarda
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2024 -
Ken Ganley Ford Norton responded
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Love the loan option.
And I can always get my car In quick to be fixed! Also love the shuttle service definitely would recommend always!
And I can always get my car In quick to be fixed! Also love the shuttle service definitely would recommend always!
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by Rsitton33
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2024 -
Ken Ganley Ford Norton responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Jun 03, 2024 -
Ken Ganley Ford Norton responded
Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
The service at Ken Ganley Ford was estimated to be about
2 hours and when all was finished I walked out at 2hrs and 15 mins after paying and getting my freshly washed car back. Thank you for keeping on time
2 hours and when all was finished I walked out at 2hrs and 15 mins after paying and getting my freshly washed car back. Thank you for keeping on time and doing a great job! Also estimated cost was right on target as well.
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by PHORNACEK1
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2024 -
Ken Ganley Ford Norton responded
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
They had a difficult time figuring out what was wrong
with the electric system. They did figure out the problem
with the electric system. They did figure out the problem
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by roadwayguy
Verified Customer
Verified Customer
Service Price Transparency
May 21, 2024 -
Ken Ganley Ford Norton responded
Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be positive. Please don't hesitate to reach out if you need anything else.