Ashley Neely
Ashley Neely at Ken Ganley Ford Norton

Ashley Neely | Page 11

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
108 Reviews
4.8

108 Reviews

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108 Reviews of Ashley Neely

August 11, 2024

Dealership Rating
Employee Rating

I'm very happy with service, I was given a estimate and got no surprises when I picked up my truck. More

by amanda13d
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2024

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Amanda, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

Aug 12, 2024

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 03, 2024

Dealership Rating
Employee Rating

Easy to make an appointment, pre ordered warranty parts, prepared on schedule, courtesy driver was great, everyone was friendly, unfortunately things were broken and missing upon return so I needed to make More

by E-Stang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington

Aug 04, 2024

Ken Ganley Ford Norton responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 19, 2024

Dealership Rating
Employee Rating

Very good great customer service would recomend to other people and i would return as a customer More

by Zellball
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 20, 2024

Ken Ganley Ford Norton responded

Hi, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

June 15, 2024

Dealership Rating
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Ashley was great working wi try h me answering all my uestios and the man who came to pick me up on cortous Ty car was awesome! Anytime!! More

by Arbor_luv
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 16, 2024

Ken Ganley Ford Norton responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2024

Dealership Rating
Employee Rating

Easy to work with, understandable, says exactly whats wrong and what’s going to happen More

by kodykasarda
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2024

Ken Ganley Ford Norton responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 01, 2024

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Love the loan option. And I can always get my car In quick to be fixed! Also love the shuttle service definitely would recommend always! More

by Rsitton33
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 03, 2024

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Jun 03, 2024

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

May 29, 2024

Dealership Rating
Employee Rating

The service at Ken Ganley Ford was estimated to be about 2 hours and when all was finished I walked out at 2hrs and 15 mins after paying and getting my freshly washed car back. Thank you for keeping on time More

by PHORNACEK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 21, 2024

Dealership Rating
Employee Rating

They had a difficult time figuring out what was wrong with the electric system. They did figure out the problem More

by roadwayguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2024

Ken Ganley Ford Norton responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be positive. Please don't hesitate to reach out if you need anything else.

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