Ashley Neely
Ashley Neely at Ken Ganley Ford Norton

Ashley Neely | Page 10

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
108 Reviews
4.8

108 Reviews

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108 Reviews of Ashley Neely

January 16, 2025

Dealership Rating
Employee Rating

Ashley and the rest of the service team have always done a great job of taking care of my needs while handling the service of my Fords for the last 7 years. More

by brian
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2025

Ken Ganley Ford Norton responded

Brian, Thank you! Ashley and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

January 10, 2025

Dealership Rating
Employee Rating

The dealership was very clean. The staff was very courteous, and my car was clean when they finish serving servicing it I I love Ganley Ford More

by CNORVELLUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 11, 2024

Dealership Rating
Employee Rating

Very attentive, very knowledgeable. Very curious couldn't ask me enough if they could help me when all the way to provide everything they could for me, absolutely, a magnificent best tr More

by captainjacks33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2024

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

November 30, 2024

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Employee Rating

GANLEY has one of the best service departments around they go out of there way to help you More

by Mutados
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Ken Ganley Ford Norton responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 26, 2024

Dealership Rating
Employee Rating

They got me in right a way and it took ahalf hour to do the works. More

by max17744203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2024

Ken Ganley Ford Norton responded

Max, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 20, 2024

Dealership Rating
Employee Rating

Great service and the employees treat customers with kindness and respect I will recommend the service department More

by Lwalkerpro.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2024

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton. We look forward to having you as one of our valued customers for many more years to come!

Nov 22, 2024

Ken Ganley Ford Norton responded

Hi, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 04, 2024

Dealership Rating
Employee Rating

Well just got home and my wife tells me my truck is leaking oil so I pulled out the paperwork from you I see you it a new plug in and it's leaking . Not sure why I wasn't told or asked before hand but More

by nwrobbins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 04, 2024

Ken Ganley Ford Norton responded

We would like to call you but need your first & last name and phone #, this only gives us your username of nwrobbins. Our Service Manager can call you once you reply here with your info & we can set up a time to have you bring your truck in for us to look at. Thanks!

September 15, 2024

Dealership Rating
Employee Rating

Great fast and professional service. I will continue to use their services because they are great More

by Bel311
Recommend Dealer
Yes
Sep 15, 2024

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

August 27, 2024

Dealership Rating
Employee Rating

I have always had a positive experience with the service department especially with Scott Spath and Ashley Neely, They go over what they are going to do and how long it will take. They put a aftermarket lif More

by Zman77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Spath , Sean Pangburn

Aug 28, 2024

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

August 12, 2024

Dealership Rating
Employee Rating

Over a week for a dead battery in a truck with less than 3000 miles. No communication I have to call for updates. Can't rate their work because I'm still waiting on truck to be fixed. More

by BURNSDENNIS
Service Time
Service Communication
Recommend Dealer
No
Aug 15, 2024

Ken Ganley Ford Norton responded

Thank you for your review. We're sorry your visit didn't go as planned, Dennis, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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