Ashley Neely
Ashley Neely at Ken Ganley Ford Norton

Ashley Neely

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.8
61 Reviews
4.8

61 Reviews

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61 Reviews of Ashley Neely

October 10, 2025

Dealership Rating
Employee Rating

I have always received A1 treatment and service at Ganley Ford, and this time was nothing short of it. Thanks again to ALL of the kind staff and skilled mechanics! More

by M. J.
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Mike Robinson , Willie Wright

Oct 10, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 09, 2025

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The service was quick and easy. They communicated with me very well. I would go back. More

by goodthts1
Service Price Transparency
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Recommend Dealer
Yes
Oct 09, 2025

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 08, 2025

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Good Everyone at the dealership was kind and courteous. It made for a pleasurable experience More

by Swaney.timothy
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Oct 08, 2025

Ken Ganley Ford Norton responded

Timothy, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 07, 2025

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Everyone at this Dealership is very friendly. They explain everything and make sure you are taken care of from the moment you walk in. I know my vehicle is in good hands at Ken Ganley Ford. More

by tberkheimer61
Service Price Transparency
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Recommend Dealer
Yes
Oct 07, 2025

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 04, 2025

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Employee Rating

Quick easy. Ashley was nice and explained everything thoroughly. Service time was reasonable. Pick up was quick More

by RYAN.COY
Recommend Dealer
Yes

Other Employees Tagged: Ashley Neely

Sep 04, 2025

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 19, 2025

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Ashley did an excellent job getting my oil change scheduled and got me in and out with a quickness! Been coming here for 6 years and never had an issue . More

by Missylea
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Recommend Dealer
Yes
Aug 19, 2025

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

August 14, 2025

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Pleased how they covered warranty work after an ambulance refitted had caused damage. They were prompt and efficient More

by rpoynter
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya

Aug 14, 2025

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 13, 2025

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Ashley was friendly and helpful and the service was done when I requested it to be plus I received a free car wash! More

by lrcameron5
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Recommend Dealer
Yes
Aug 13, 2025

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 13, 2025

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Employee Rating

The service department did not greet on entry. I did not know who to check in with for my appointment and look as if I was bothering the staff to ask them if I’m in the right place. The car af More

by Justin
Service Price Transparency
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Recommend Dealer
Yes
Aug 13, 2025

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

August 07, 2025

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Employee Rating

Helped me out, and explained issue of the vehicle to me thoroughly. Overall, a great experience More

by john.a.massolini
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 07, 2025

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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