Ashlynn Van Hees | Page 3

Poor communication across departments. Sales, service, and management do not communicate. The managers are unorganized and need some coaching. I’m surprised at the poor level of service wh Sales, service, and management do not communicate. The managers are unorganized and need some coaching. I’m surprised at the poor level of service when buying an 88K vehicle. I will never recommend or purchase another vehicle from them. I even want my truck to be serviced somewhere else. They couldn’t even fill up my tank as promised. I hope as they read this they are as embarrassed as warranted. Simply unacceptable. More

by NRKING2122 Verified Customer Verified Customer

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Would not have vehicles serviced at this dealership. Very poor communication by service writer. Would not keep customer updated on progress or return calls from customer. Very poor communication by service writer. Would not keep customer updated on progress or return calls from customer. More

by Snealy531 Verified Customer Verified Customer

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very pleased with the service. everyone was nice and helpful with any questions we had. everyone was nice and helpful with any questions we had. More

by kimberly.michelle99 Verified Customer Verified Customer

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It’s takes 24 to 48 hours for a diagnosis and to top it off, you don’t give loaners and have to pay 40 for a rental if you have pre existing appointments which I did. The finance person sold me the silver off, you don’t give loaners and have to pay 40 for a rental if you have pre existing appointments which I did. The finance person sold me the silver car package and covered everything thing except for tires. Waiting for the diagnostic, silver care could not say if the service was covered. It ended up being an almost $400 battery which was not covered, so finance lied to me to make a sale. The package was supposed to give me piece of mind with buying a used car and it doesn’t since you don’t know if they will cover an issue. Michelle the tech was the only positive. I just purchased the car about 45 days ago and I was promised it was in prime shape. I should’ve had to purchase a new battery this soon. You should refund that!!!!! More

by barnhill181 Verified Customer Verified Customer

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Came in for an oil change and my engine light due to fuel door. Changed my oil, the man was nice but never mentioned my gas cap and gave me an estimate for over 1000$ in upkeep. fuel door. Changed my oil, the man was nice but never mentioned my gas cap and gave me an estimate for over 1000$ in upkeep. More

by Fordc0220 Verified Customer Verified Customer

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Good service and quick. Being at the dealer service since got my truck 2years already Being at the dealer service since got my truck 2years already More

by TANGKONG80 Verified Customer Verified Customer

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Took car in for coolant issue. The service dept assessed the problem and communicated very well . Letting me know what was going on . Also when it took longer than expected they p The service dept assessed the problem and communicated very well . Letting me know what was going on . Also when it took longer than expected they paid for a car rental for 2 days . Which was awesome . Thanks for everything, car is running great !!! Thanks again More

by RANDBINO53 Verified Customer Verified Customer

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The service was amazing! I love my car and how much I got it for! I love my car and how much I got it for! More

by rupalpatel0616 Verified Customer Verified Customer

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They gave me excellent service from start to finish. Angel is a good and professional salesperson. I'll gladly return someday. I highly recommend him. Thank you Angel is a good and professional salesperson. I'll gladly return someday. I highly recommend him. Thank you More

by NO26 monserrat blanco salas. Verified Customer Verified Customer

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While we already had some issues when purchasing the car, including them adding things to the price that “could not be removed” even though they were not in the advertised price, we had way more issues when including them adding things to the price that “could not be removed” even though they were not in the advertised price, we had way more issues when it came to getting registration take of. They tried to claim we hadn’t sent them insurance papers which I was able to show I had already sent 2 weeks previous. When my wife called to check on it she refused to speak directly to her and instead just had the receptionist relay the message that she would send more paper tags which are illegal in our state now. Then I called and she basically told me this was normal to take multiple months to get registration taken care of and tried to blame me by saying the insurance paperwork had the info buried on the 7th page of the insurance documents. 1st even if that were true I paid almost 1000 dollars in document fees for them to do the paperwork so if she can’t even be bothered to read seven pages what was I paying for but 2nd the info she needed was in bold on page two and when I told her this she just said well it’s getting done and basically shooed me off the phone. This was some of the most unprofessional dealings I’ve had with a real business and I would not recommend anyone buy a car from them. Although their sales guy was awesome he should go to a place that values customers and takes care of them instead of doing everything to take advantage of them. More

by LACY.BARRY Verified Customer Verified Customer

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