Ashlynn Van Hees | Page 3

Very courteous, and listened to my problem, diagnosed and fixed it. Knew exactly what I needed. fixed it. Knew exactly what I needed. More

by THEHOLLYS88 Verified Customer Verified Customer

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always a great experience, take great care of my truck, with comfortable surroundings great service with comfortable surroundings great service More

by thedo36 Verified Customer Verified Customer

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Quote one price but when I checked out, it was almost $200 higher for an oil change $200 higher for an oil change More

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Poor communication across departments. Sales, service, and management do not communicate. The managers are unorganized and need some coaching. I’m surprised at the poor level of service wh Sales, service, and management do not communicate. The managers are unorganized and need some coaching. I’m surprised at the poor level of service when buying an 88K vehicle. I will never recommend or purchase another vehicle from them. I even want my truck to be serviced somewhere else. They couldn’t even fill up my tank as promised. I hope as they read this they are as embarrassed as warranted. Simply unacceptable. More

by NRKING2122 Verified Customer Verified Customer

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Would not have vehicles serviced at this dealership. Very poor communication by service writer. Would not keep customer updated on progress or return calls from customer. Very poor communication by service writer. Would not keep customer updated on progress or return calls from customer. More

by Snealy531 Verified Customer Verified Customer

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very pleased with the service. everyone was nice and helpful with any questions we had. everyone was nice and helpful with any questions we had. More

by kimberly.michelle99 Verified Customer Verified Customer

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It’s takes 24 to 48 hours for a diagnosis and to top it off, you don’t give loaners and have to pay 40 for a rental if you have pre existing appointments which I did. The finance person sold me the silver off, you don’t give loaners and have to pay 40 for a rental if you have pre existing appointments which I did. The finance person sold me the silver car package and covered everything thing except for tires. Waiting for the diagnostic, silver care could not say if the service was covered. It ended up being an almost $400 battery which was not covered, so finance lied to me to make a sale. The package was supposed to give me piece of mind with buying a used car and it doesn’t since you don’t know if they will cover an issue. Michelle the tech was the only positive. I just purchased the car about 45 days ago and I was promised it was in prime shape. I should’ve had to purchase a new battery this soon. You should refund that!!!!! More

by barnhill181 Verified Customer Verified Customer

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Came in for an oil change and my engine light due to fuel door. Changed my oil, the man was nice but never mentioned my gas cap and gave me an estimate for over 1000$ in upkeep. fuel door. Changed my oil, the man was nice but never mentioned my gas cap and gave me an estimate for over 1000$ in upkeep. More

by Fordc0220 Verified Customer Verified Customer

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Good service and quick. Being at the dealer service since got my truck 2years already Being at the dealer service since got my truck 2years already More

by TANGKONG80 Verified Customer Verified Customer

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Took car in for coolant issue. The service dept assessed the problem and communicated very well . Letting me know what was going on . Also when it took longer than expected they p The service dept assessed the problem and communicated very well . Letting me know what was going on . Also when it took longer than expected they paid for a car rental for 2 days . Which was awesome . Thanks for everything, car is running great !!! Thanks again More

by RANDBINO53 Verified Customer Verified Customer

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