Atanas Ivanov | Page 32

Good experience overall Bought a vehicle from Atanas. He was really nice and straightforward and not pushy. I was treated well by everyone at the dealership. Got a really g Bought a vehicle from Atanas. He was really nice and straightforward and not pushy. I was treated well by everyone at the dealership. Got a really great vehicle. Good experience overall. More

Report | Print

This is the second vehicle purchased from Audi Silver Spring. Great experience with Atanas and Michael, getting me the best deal. Also have had an amazing service experience on other Audi from Dimitra. Spring. Great experience with Atanas and Michael, getting me the best deal. Also have had an amazing service experience on other Audi from Dimitra. More

Report | Print

Excellent service and amazing car. I feel very satisfied with their professional service. I will definitely suggest my friends and acquaintances to go there and purchase their vehicles. with their professional service. I will definitely suggest my friends and acquaintances to go there and purchase their vehicles. More

Report | Print

great experience After I decided to get a new Audi, I have communicated with many dealerships and walked in a few. Audi Silver Spring is definitely the best experience After I decided to get a new Audi, I have communicated with many dealerships and walked in a few. Audi Silver Spring is definitely the best experience. Atanas is professional, patient and very responsive to my questions and concerns. He drove one and a half hours to deliver the new car to me in person ( and was stuck in traffic for a couple of hours on the way back), which make me feel that they really put customers’ needs at first priority. Finance manager Serge is also patient and professional when coming to finance and warranty options. Overall, I would give five stars to Audi Silver Spring and the staff I worked with! More

Report | Print

Highly recommend I feel very lucky to have had Atanas and Serge as the two gentlemen ,in the truest sense of the word, assist me in renewal of a lease. The profession I feel very lucky to have had Atanas and Serge as the two gentlemen ,in the truest sense of the word, assist me in renewal of a lease. The professional team are quite impressive. Total trust in their recommendations. The entire finance Dept went overboard to find the car I really wanted . They worked their magic and I now have a splendid new car !! Courteous as well as competent and wonderful to work with is how I would describe Serge and Atanas. Thank you! More

Report | Print

Great new car experience Atanos and Val worked with me over several weeks, accommodating my information requests promptly. When it came time to possibly make a decision, they Atanos and Val worked with me over several weeks, accommodating my information requests promptly. When it came time to possibly make a decision, they provided different options and scenarios and answered all my questions and skepticism. I would definitely return there and recommend this location and Atanos and Val to others! More

Report | Print

A great experience with Atanas Ivanov and Rob Hovey We had a great experience at Audi of Silver Spring. Both Atanas and Rob took care of my husband and I on our purchase of two cars. They were very cour We had a great experience at Audi of Silver Spring. Both Atanas and Rob took care of my husband and I on our purchase of two cars. They were very courteous explained all of our options and we felt very comfortable in making our decisions. They both stayed after hours to help us complete our purchase and even got our cars detailed that night. We had an exceptional experience and would absolutely recommend them both! Thank you guys for the excellent service! More

Report | Print

A stellar experience as always! Very happy return customer! There are several reasons we remain loyal to Audi Silver Spring. First and foremost is Atanas Ivanov. He is warm and fr Very happy return customer! There are several reasons we remain loyal to Audi Silver Spring. First and foremost is Atanas Ivanov. He is warm and friendly, extremely knowledgeable and most importantly makes us feel like family. Our time with Atanas felt like we were catching up with a friend, one we happened to be buying a car from. We are thrilled with our 2019 Q3. We also appreciated how the financing part was handled. Serge and Rob made sure things went smoothly and with no surprises. We missed seeing Nishant this time around but of course we will be back. This is a top notch dealership with an excellent staff and I recommend them most highly! More

Report | Print

Excellent experience overall, but Audi Audi Audi SALES - Excellent. I worked with Atanas Ivanov and had an excellent experience throughout the entire process. Knowledgeable, concerned about my needs SALES - Excellent. I worked with Atanas Ivanov and had an excellent experience throughout the entire process. Knowledgeable, concerned about my needs and wants, eager and attentive but with no pressure to proceed. Just excellent. Would highly recommend working with him for the sales process. FINANCING - Excellent service, if terrible terms for their AFS lease. Recommend alternate financing if you're able. That said, the Finance Manager, Nishant Paul, was great. He was helpful and clear throughout the sales negotiation, and when it became clear a mistake was made regarding my sales contract, he reimbursed me for the charge that I was told would be included in my purchase. In short, Nishant is above board and a very consumer-centric guy. Highly recommend. SERVICE - Also a good experience. My service advisor to date is Christian Fotos-Lawson, and he has been great to work with. The only minor issue is that service times have always taken longer than he originally estimates. Hasn't been a big issue overall, but estimated service times do establish an expectation within the customer, so best if the estimated times are, if anything, longer than actual service times rather than the other way around. Longer than projected service times lead unnecessarily to frustration, IMO. But Christian nevertheless is great to work with as a service advisor, and I look forward to working with him going forward. THE CAR (2019 Audi S5 Cabriolet) - Well...on paper - and when it runs issue-free - it's a dream. Literally the best car I've ever owned in many ways. HOWEVER, I had to turn it in for A WEEK only two weeks after taking delivery for a problem that could not be initially diagnosed and corrected. I had to cancel weekend plans, both because of the issue and due to how long it took to resolve. Insane for a brand new car. I also had a hard plastic piece that is part of the retractable roof dislodge and clank me on the head. The piece snapped back in fine, but it was not a pleasant experience as you might imagine. One of the rear seatbelts was also twisted upon assembly, something that I didn't discover until I tried to secure one of my sons in the back seat, so not only did that complicate things, the car once again had to go back to the dealership to untwist the seat belt. As if this wasn't enough, there was also a recall for a software bug, with an update required to resolve a potentially unsafe driving condition. Long and short, while the car is what I consider the perfect blend of comfort, luxury, performance, and practicality as a daily driver, it has been RIDDLED with problems over my first six months of ownership, some minor but some major. I'm about on the verge of looking into MD lemon laws, but the good news is that it's been trouble-free recently at least. But lord. Having come from a decade of driving only Lexus vehicles, where I literally never had a single warranty repair made across four different vehicles, my experience with Audi as a car has been thus far, let's say, less than ideal. I'm now cautiously hoping all of the kinks are worked out, but even if so, there is no chance I'll purchase the car at the end of the my lease, as I had originally planned. I just can't take the chance after it goes out of warranty. Too bad because it is AMAZING otherwise. More

Report | Print

This is the place to go if you are in the market for an Audi From the time you walk in and you drive out with your new Audi, the staff here is respectful, professional and efficient. Atanas my sales person was g From the time you walk in and you drive out with your new Audi, the staff here is respectful, professional and efficient. Atanas my sales person was great, in the knowledge of the car features, differences in the trim level, and through explanation of the features and how to use the technology. Nishant was just as efficient in helping to put the transaction together. And Serge is very good and running the numbers if not sure on a lease or finance option. More

Report | Print