Austen Roman | Page 3

Great sales rep…price gauging…. was lied to as to why the price of car increased from what we agreed upon……so many other added fees that weren’t discussed…bad experience overall…felt was lied to as to why the price of car increased from what we agreed upon……so many other added fees that weren’t discussed…bad experience overall…felt taken advantage of More

by gnttires Verified Customer Verified Customer

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We went there to trade in our Kia for a lower monthly payment Kia. We were met by Kristian who was unhelpful from the start. He took advantage of my ex husband and sold him a car he didn't want. Then sol payment Kia. We were met by Kristian who was unhelpful from the start. He took advantage of my ex husband and sold him a car he didn't want. Then sold him packages to the car that ended up being a higher monthly payment then before. And wouldn't even take the trade in. We went back to fix it and Kristian was full of excuses and when we questioned him he would run back to the manager. We were there for hours with no deal. Kristian was unaccomdating and kept backtracking instead of helping. He was solely looking out for himself from the start. The manager was just as unhelpful, Austin, and kept talking in circles with other excuses. Once we came to an agreement, the car wasn't even cleaned and we were essentially back at square one with those payments. I would not recommend Kia Port Charlotte for your vehicle needs. More

by castanojess Verified Customer Verified Customer

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Austen provided excellent service. He is patient and very kind. He worked with us to get the vehicle we wanted for our desired price. He is patient and very kind. He worked with us to get the vehicle we wanted for our desired price. More

by rfliggins26 Verified Customer Verified Customer

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He's very knowledgeable about the showing of the cars! Very friendly and keep us comfortable as we waited for the fiance team to seal the deal! Very friendly and keep us comfortable as we waited for the fiance team to seal the deal! More

by Josie Hoyt Verified Customer Verified Customer

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Austen and Noel were wonderful. They were efficient took care of every detail. Very hospitable They were efficient took care of every detail. Very hospitable More

by elainenunziata Verified Customer Verified Customer

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So easy, informative, I felt they did not pressure me. Drove away in a beautiful mid size SUV. Thank you Austin Roman Drove away in a beautiful mid size SUV. Thank you Austin Roman More

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This is my 3rd vehicle from this dealership. The staff is friendly, the service is fine and although you have removed the extra's I've come to expect, such as oil changes and window tinting I wa The staff is friendly, the service is fine and although you have removed the extra's I've come to expect, such as oil changes and window tinting I was satisfied More

by DEBBIEVERVILLE77 Verified Customer Verified Customer

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Great dealership. Very friendly and helpful staff. Austen help me get the car i wanted for a great deal. Very friendly and helpful staff. Austen help me get the car i wanted for a great deal. More

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Austen was great! He was well informed and could explain all the features of the vehicle. He was the first car salesman’s that we had met that actually made car shoppi He was well informed and could explain all the features of the vehicle. He was the first car salesman’s that we had met that actually made car shopping pleasant. Our finance specialist seemed frustrated and was very vocal about me wanting to take time and read documents that I was signing. When someone is making a big financial commitment, you should be understanding and not impatient. More

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We had a situation when we bought our used RAV 4 where the gas tank cover did not open. It ended up being quite a problem as we were told so many different things but so many different people. Finally, the gas tank cover did not open. It ended up being quite a problem as we were told so many different things but so many different people. Finally, after we had purchased our car (perhaps 2 weeks) we heard the part had arrived and was installed. It seems this was an unnecessary timeframe and no one really took charge. On another note, Austin ended up buying us a manual for our car (he said paying for it himself, which seems unnecessary again, as the dealership should pay for this). More

by carolblatts Verified Customer Verified Customer

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