Austen Roman | Page 2

I was disappointed because they lured me in with a great Internet quote. When they did not come close to their offer in person, they said my trade in was over 10 years old so I didn't qualify. The sales man Internet quote. When they did not come close to their offer in person, they said my trade in was over 10 years old so I didn't qualify. The sales manager refused to give me his starting price. When he gave me an out the door price, the finance manager didn't honor it. I complained and so they gave me a lower out the door price. But the finance manager was slick, talking fast and moving fast going through the loan document. He had tacked on a document stamp tax that raised the out the door price. I hadn't noticed he did that. I later called our salesman who said that finance manager no longer worked there. I asked to speak to someone else. They dragged their feet returning my call. When I finally did speak with someone he told me I signed the loan document. He made it sound like there had been no deception and that they always add this fee to their quoted out the door price. I believe I have been scammed. The starting price turned out to be over 2 thousand dollars higher than sticker price for last year's model. I had asked for the promotional 0 per cent loan but was told I had to go with the 7 % loan to get their special price. So everything about this dealership screams slick, fast talking, scam artists. More

by pinecone Verified Customer Verified Customer

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Austen Roman made my Mercedes purchase seamless, professional, and enjoyable. Truly an outstanding dealership experience. 100% professional, and enjoyable. Truly an outstanding dealership experience. 100% More

by mcruzlpez Verified Customer Verified Customer

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Horrible service after sale. Don’t answer phones, When we remarked on this, they said you have to come in. Salesperson knew almost nothing about EV cars. We have been back to the Don’t answer phones, When we remarked on this, they said you have to come in. Salesperson knew almost nothing about EV cars. We have been back to the dealership twice and still cannot operate our car. If we could return it, we would in a heartbeat. Lots of assurances but no follow through. We are very stressed and disappointed. Will never recommend to friends. Also told we had to fill out survey in person so they could “help us”. Jorge Sierra took the time necessary to try to assist us with misinformation we had been given. He is a stellar employee. Also Austen Roman showed us features on our car and also explained how the EV credit to us is going to happen. If it weren’t for those 2 individuals, Kia of Port Charlotte deserves no stars for the way our transaction is being handled. More

by garaljan2 Verified Customer Verified Customer

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15 words isn't enough 😉 The dealership has a great vibe. Right when I got to the door, it was immediately opened for me by Austen. He has an awesome personality and a warm welcoming smile. Let me not forge Right when I got to the door, it was immediately opened for me by Austen. He has an awesome personality and a warm welcoming smile. Let me not forget to mention the amenities. You feel like you're at a dance party, fancy restaurant and coffee bar, all in one. More

by DONNASELVIA Verified Customer Verified Customer

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Kia of Port Charlotte is a large regional dealership that maintains a mega inventory so there is the perfect vehicle for everyone. Aden Dandorth is an efficient and knowledgable salesperson. He is always maintains a mega inventory so there is the perfect vehicle for everyone. Aden Dandorth is an efficient and knowledgable salesperson. He is always thinking , and thinking ahead, knows what we wanted and persued it. Aden found just the telluride we really wanted; he's very amicable and professional also. And tolerant. L.S. More

by cardiolab3 Verified Customer Verified Customer

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Misleading! Don’t trust what they put on their website to determine their actual fees that they will attempt to charge you. I arrived to purchase a 20k vehicle Don’t trust what they put on their website to determine their actual fees that they will attempt to charge you. I arrived to purchase a 20k vehicle and ended up being given a buyers order for over 28k. I had $1400 in taxes and the remaining amount of close to 7k was additional charges and fees. Don’t waste your time or your money at this dealership. Find another option. I promise your wallet will thank me lately. More

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This dealership is professional, has a solid process to ensure quality and tries not to annoy you. Charles is the salesman you should deal with exclusively. Charles is very knowledgeable, does not waste yo ensure quality and tries not to annoy you. Charles is the salesman you should deal with exclusively. Charles is very knowledgeable, does not waste your time and makes very sure you fully understand the cars capabilities, what’s included and what is not. I have always driven either Jaguars or Hondas, but I’m very impressed with KIA now. Again, I can’t stress enough, that you should deal exclusively with Charles for a common sense, fair and efficient lease or purchase of the correct model. More

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Bruno is very attentive and was flawless from start to finish, the management staff went above and beyond. Best purchase experience ever! finish, the management staff went above and beyond. Best purchase experience ever! More

by angeladurelli Verified Customer Verified Customer

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Excellent communications. Friendly to customers. Has many models to choose from 292( to 2026. Many models to choose from. Very knowledgeable in finance the finance person Friendly to customers. Has many models to choose from 292( to 2026. Many models to choose from. Very knowledgeable in finance the finance person . Answers all questions Familiar with all models ., More

by Mortonsher Verified Customer Verified Customer

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My salesman Silvio and the sales manager Austen were very helpful. The dealership is very clean and everyone I met there was very nice. helpful. The dealership is very clean and everyone I met there was very nice. More

by sapa4022 Verified Customer Verified Customer

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