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688 Reviews
Write a Review688 Reviews of Austin Aufie
May 19, 2025
Had to wait over a year for a manufacture defect to be fixed. Had to keep calling to check on status. Service center never called to say part was in. Car wash always out of order. Uber cars that are calle fixed. Had to keep calling to check on status. Service center never called to say part was in. Car wash always out of order. Uber cars that are called by Basney are most of the time dirty giving the impression that Basney Honda doesn’t care how their customers are transported. Keep a shuttle instead like other dealers. More
Other Employees Tagged: Curt Seufert
March 26, 2025
Got my car on the schedule very quickly so I appreciate that. However, they had taken off several access panels inside my van to complete the job, and when I got in my car, the panels were laying on the fl that. However, they had taken off several access panels inside my van to complete the job, and when I got in my car, the panels were laying on the floor of the back seat. I drove back in, a man from the service center came and put them back on and then walked away. The garage door had closed behind me, there was a car being worked on in front of me and apparently I was supposed to figure out how to get out. Thankfully a gentleman that worked at the front desk of the service center came in, apologized, moved the car in front of mine, and opened up and exit door for me. Yikes, the service guys might know cars but someone else should handle all customer interactions and double check their work so these types of things can be prevented. Makes me wonder what else was half way completed… More
March 21, 2025
It was hard to schedule the appointment. Once I arrived for appointment, the experience was great. Once I arrived for appointment, the experience was great. More
Other Employees Tagged: Curt Seufert


