Austin Aufie | Page 19

Austin was excellent as usual, he pays attention to detail and has a great attitude and is always polite. We have become kinda friends during the past years as he cares not just for the business side b detail and has a great attitude and is always polite. We have become kinda friends during the past years as he cares not just for the business side but also cares for people More

by Carpizzyezzy Verified Customer Verified Customer

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The experience was excellent appreciated the pleasant communication with and will continue my FIT service with Basney communication with and will continue my FIT service with Basney More

by Tim Verified Customer Verified Customer

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They always take care of my CRV and go the extra mile to get me in ASAP. My last work was warranty on a battery and I didn't have time to make an appointment. They had me drop the car off when they opened t get me in ASAP. My last work was warranty on a battery and I didn't have time to make an appointment. They had me drop the car off when they opened the next day with the promise they'd work it in. I figured it would be late afternoon before I got a call, which I was OK with. They called me at 11 a.m. and it was done. Can't complain about that. More

by HARLEYRIDER521 Verified Customer Verified Customer

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Took my 19’ Civic Type R in for a oil change hoping to receive good service from a Honda dealer but was left disappointed and stranded with a crazy bill and a wait for the part. Service manager was less t receive good service from a Honda dealer but was left disappointed and stranded with a crazy bill and a wait for the part. Service manager was less than understanding and immediately placed blame on me and other people instead of taking responsibility for what happened. They told me it happened on installation. If the drain plug bolt was stripped when they removed it initially they would have noticed the marring on the bolt along with the significant shavings that were in the oil catch pan when I personally inspected it. If they were to catch a stripped bolt on removal and then inform me that a previous shop or persons had already done the damage I would have been more than willing to complete pay for the repair, however is not the case. This happened on installation which can only mean it was a result of something their tech did. After finding all of this out I was informed of a 3 day shipping delay or a $80 overnight shipping charge along with no courtesy vehicle to return me home from the service advisor and was handed a initial estimate of over $1000. After talk to the service manager Alan, were able to reach a better resolution that still does not leave me satisfied with the level of service you expect from Honda. Overall this was a complete failure on all levels to take accountability for hurting my property and then leaving me with to foot the bill. More

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Austin always does great! Very friendly and knowledgeable. Got me in right away for an oil change. Popcorn a nice fall touch. Very friendly and knowledgeable. Got me in right away for an oil change. Popcorn a nice fall touch. More

by laldendifer Verified Customer Verified Customer

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Not as easy to get your car in for service like before. I presume this is due to a labor issue. I presume this is due to a labor issue. More

by JGALLYOT Verified Customer Verified Customer

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I got in and out by the end of the morning and the job was done right. was done right. More

by AUGUST13132000 Verified Customer Verified Customer

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Charged more than double the original estimate. It may have been an honest mistake but it felt like a bait-n-switch. It may have been an honest mistake but it felt like a bait-n-switch. More

by NANHUSSEY Verified Customer Verified Customer

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I’ve owned 4 different Honda cars and I have loved everyone of them. Their service is always excellent, and I’ve always been pleased. everyone of them. Their service is always excellent, and I’ve always been pleased. More

by Grayrag3 Verified Customer Verified Customer

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Clean, very responsive, and friendly folks. The only draw back was whomever put the car in the lot left a rather unpleasant odor behind. The only draw back was whomever put the car in the lot left a rather unpleasant odor behind. More

by tkeslin Verified Customer Verified Customer

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