Austin Carr | Page 8

Took an hour and 35😢min for an oil change when the lave was not busy. Friday 415pm appt was not busy. Friday 415pm appt More

by EVANNA.SHOPOFF Verified Customer Verified Customer

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It is a great experience with Austin Carr and Norman. They helped me fixed the problem with my Camry 2018 and get it done with Warranty I have They helped me fixed the problem with my Camry 2018 and get it done with Warranty I have More

by xiaoh Verified Customer Verified Customer

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Calling to schedule the appointment, dropping off my car, getting a ride to work, communication while car was in the garage was all exceptional. getting a ride to work, communication while car was in the garage was all exceptional. More

by KREID100 Verified Customer Verified Customer

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Took a while but it got done and was done well. Austin was beyond helpful. Austin was beyond helpful. More

by vickers10 Verified Customer Verified Customer

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Service was prompt and easy. The technician provided video of their movements and verbal commentary as they went along. Customer service kept me informed. Can't ask for more than The technician provided video of their movements and verbal commentary as they went along. Customer service kept me informed. Can't ask for more than that. Nice job! More

by BERNARD.BAILEY1 Verified Customer Verified Customer

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Austin Carr was very professional. He accurately estimated the real time necessary to complete recall work. He arranged for Uber to return me home to wait and had my Uber ride ready He accurately estimated the real time necessary to complete recall work. He arranged for Uber to return me home to wait and had my Uber ride ready when Grand Highlander was nearing completion. He explain work performed and got me quickly on my way. More

by brianmgreen Verified Customer Verified Customer

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The service members are very attentive and keep me informed on the status of my car. I also appreciate the ride to and from work. informed on the status of my car. I also appreciate the ride to and from work. More

by GOFSUSF Verified Customer Verified Customer

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Was told it could be a 2 1/2 hour wait but got me out in about an 1 1/2 hours. about an 1 1/2 hours. More

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My service rep Austin Carr was great, 5 stars. The 4-stars 'overall' rating is just a statement on how far things have fallen with what used to be standout customer perks. Namely, the upstairs c The 4-stars 'overall' rating is just a statement on how far things have fallen with what used to be standout customer perks. Namely, the upstairs customer lounge is gone, replaced with an employee break room. Second, a 3% surcharge is applied to all service paid for with a credit card. It makes the effort to stick with the dealership for all service work (paying the higher prices for dealer-caliber work) not much worth it anymore; might as well go to the local repair shop down the street. More

by drekkerd Verified Customer Verified Customer

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I was prepared to wait there like I always do figuring an oil change should be about an hour, but you guys were at least an hour and a half to two hours behind schedule. So Austin was kind enough to offer me oil change should be about an hour, but you guys were at least an hour and a half to two hours behind schedule. So Austin was kind enough to offer me an Uber ride home and then one back as well, which definitely helped me as I had plumber coming to the house. More

by FLUTTERBYWAY Verified Customer Verified Customer

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